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“Sandals Halcyon - The Good,The Bad and The Ugly”

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Sandals Halcyon Beach Resort
Ranked #5 of 12 Hotels in Castries
Certificate of Excellence
A TripAdvisor Member
“Sandals Halcyon - The Good,The Bad and The Ugly”
Reviewed March 31, 2006

We stayed at the Halcyon from the 12 - 26 March 2006.

We had booked through Thomson in the UK. Getting to St Lucia was with BWIA (British West Indies Airlines) and we wished we had the option to fly with another carrier, 3 hour delay at Heathrow until another smaller plane flown in from Edinburgh, the plane was tatty and we had no entertainment for the whole flight, food was nice but extremely small portions and you have to pay for any alchoholic drinks, we will not fly BWIA again!

We arrived about 10-00pm so did not have the hassle of baggage handlers and as other people have written in their reveiws, the Sandals desk is a few metres outside the airport so no real need to pay someone to carry your bags, bring some bottled water in your hand luggage for the transfer.

Transfer from the airport on the South of the Island is by minibus/taxi and should have aircon, the local driving method involves overtaking slower traffic and may be a little more hairy than you are used to, remember though that these guys do this every day so trust them and relax and take in the scenery for about an hour and a half.

When you arrive at the Halcyon you will be greeted with a glass of chilled sparkling wine and cold face towels, very nice. You will need your booking documents with you as this is needed as part of the check-in process.

We were in the 500 block which was nice and quiet, you can hear the road a little and actually this is the same across most of the resort, but for us it was very much in the background (only heavy lorries, the odd motorbike and sirens)and did not spoil our enjoyment at all. You will also get the local planes from Castries airport flying over the resort during the day, these are 2 prop planes and more of a drone than earsplitting, we got used to it very quickly.

The rooms are clean, a little tired in places and the bathroom could use a revamp but perfectly serviceable nonetheless, however we felt that the rooms do not deserve the 4 star plus rating, a fair rating would be 3 star.

The grounds are kept in impeccable condition and really are beautiful and you start to relax straight away.

We would recommend taking Jungle Formula insect repellent in spray form and a plug in unit for the bathroom, you will need the spray during the evenings and use on any exposed skin, you don't really see or hear the mosquitoes but the little buggers will find you, expect to get one or two bites but again this should not spoil your fun.

The really nice thing about St Lucia is the lack of flying nasties, no wasps for example - heaven.

Some people have complained that you don't get bottled water as part of the all inclusive, to be honest you don't actually need it, the tap water is completely safe, we filled our plastic bottle and then left it in the ice bucket and did this all week, therefore it is safe to clean your teeth and eat fruit and salads etc so do not worry about the water. The water has a slight chlorine taste so you may prefer to purchase bottled water from the gift shop from a taste perspective.

The gift shop prices are $2 US for water, $5 US for 20 Marlboro Lights, $4-50 US for 20 Benson and Hedges. If you go out of the resort,turn right and walk for a minute you will come to a little shopping complex with a supermarket and you can buy these things much cheaper including rum etc, we felt at ease and safe and have no problems recommending you to do the same, you do not need a taxi and some of the staff will try to convince you otherwise.

Sandals is no different to other major operators, they want you to spend any surplus cash within the resort and it is a shame that some of their pricing structure is borderline rip off. There is a photo dept where you can purchase photos taken by Sandals staff but the cost of these are in the region of $6 US per photo, the staff have to take x amount of photos a day (we were told 150 by 2 members of staff), they are not pushy for you to buy but we feel the costing model is wrong.

For those of you who are getting married and are thinking of using the Photo Service for your wedding pictures, a word of caution. The quality of shot is very much a gamble on who takes your pictures, we saw some nice albums and some very poor albums while we were there, these are probably the most precious photos of your life and we would suggest taking a digital camera and getting a friend or a guest you have got to know to take photos at the same time so you maximise the chances of getting a good set overall. Some of the staff are not qualified or even trained in photography!!!

The variety and quality of food is excellent and the service is good, you will sometimes have to wait to get a drink but this is the Carribean after all, please do not be like an English bloke who moaned at the bar when half a dozen people had been served before him - your on your hols, relax and chill, they will get to you!

The presentation of food at the Bayside in terms of hygeine was sadly not in keeping with the star rating, 3 sides of the Bayside is open air and only one side has "fishing line" to stop birds flying in, I saw on a number of occasions birds perched above food and poop into it, this was into the food on open display and a real shame so come on Sandals, sort this one out.

I was laid low for 2 days with food poisoning (not from the Bayside, possibly from another restaurant on resort), the on site nurse was extremely helpful and we ended up getting the Doctor out, you have to pay the Doctor direct and this was $75 US for coming out and another $25 US for the antibiotics, make sure you have travel insurance as we can claim the costs back.

We decided to book a taxi for a day and tour the sights this way, this will cost somewhere around $130 - $160 US, for us we got a one to one commentary with the taxi driver and got to see everything we wanted, works out cheaper than doing the Sandals excursions and you don't have a dozen people on the same vehicle, you can book this from the tour desk or go behind the gift shop to where the taxi drivers sit during the day and book direct, highly recommended.

We learnt from various staff we talked to that Sandals flies in most of the food used on resort from the US and therefore very little of what you pay actually goes into the local economy, the staff work very long hours and paid modestly, they are paid to smile and be nice and if not can lose their job, however you find that the St Lucian people are genuinely happy and helpful. This is shown by how nothing is too much trouble and a real wish to make your visit memorable, if you get off resort and meet some locals you will see this is so, do try and see other parts of this amazing island.

At each tourist spot you will find vendors trying to sell necklaces,bracelets etc, very cheap and tacky but these people are trying to earn a living, haggling is easy and you should be able to get two thirds off the price. If you are not interested, don't be rude but a firm no thank you possibly repeated should be enough to stop being hassled. The vendors are far more laid back than other Carribean countries and not "in your face".

To summarise, St Lucia is an amazing destination and really worth a visit, you will relax and be treated very well at Sandals Halcyon, take a relaxed attitude and you will enjoy yourself, we ended up going for less than the brochure price and felt we had a value for money vacation, had we paid full price we would have been very dissapointed and on reflection would return to St Lucia but to another resort.

  • Stayed March 2006
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21 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
London, Ontario, Canada
Level Contributor
94 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed March 29, 2006

We apologize for the lengthy posting, but we wanted to ensure that the information below is complete and accurate.

We stayed at Sandals St. Lucia Halcyon for two weeks from March 12 to March 26, 2006. We chose the Halcyon resort because of its smaller size, an excellent reference from a friend/colleague and several hours of research using brochures and the internet. Beware that the brochure and web site pictures have been touched-up. I expect many hotels and resorts do this as a standard practice. We still managed to enjoy ourselves, even though the beach is not quite so pristine and the ocean is not completely turquoise as the pictures would indicate.

We took the 10 to 15 minute helicopter transfer from the Hewanorra airport to the Castries airport and avoided the 1.5 to 2 hour bus transfer. The chopper ride was a great way to see the island from a different view point and you get to your destination much faster. Many guests that we spoke to also utilized this service.

The Hotel check-in was pleasant, reasonably quick and our room was ready to receive us on time.

The rooms are basic, very clean and in reasonably good shape. The furniture is in good condition and the bed was extremely comfortable. The rooms are in need of an up-lift/update and I understand from the Hotel Manager that plans are underway to make that happen. We were very content and comfortable with our accommodations as we were not looking for or expecting a fancy hotel suite. The rooms are situated in single and two story buildings that add to the charm of the resort site.

The resort property is wonderful with its tropical plants, trees and flowers. The buildings are small, well placed and usually covered with plants and flowers. The gardeners do an amazing job keeping the property looking tropically beautiful and picturesque.

The buildings (main building, restaurants, inside bars, restrooms, etc.) are well maintained and very clean. The housekeeping staff regularly patrol these areas and quickly address issues as they arise.

The beach, pools, and water sports equipment are also very well maintained and very clean. The water sports staff are also on regular patrols to ensure everything is kept ship-shape.

Not enough can be said about the Halcyon staff. The resort staff are exceptional in every way and must be commended for their hard work, friendly work ethic and great attitude. This is true for all their staff, from the gardeners and water sports staff up to their supervisors and the resort’s senior leaders who make a very conscious effort to be available, visible and approachable. It was a pleasure to be around them on a daily basis. Every guest that we spoke to echoed the same sentiment regarding the Halcyon staff. The staff must be congratulated for their success in this area.

Some previous postings about this resort have mentioned that the service was less than adequate. We found the service to be very good and extremely friendly. Sure there were times when a bar tender could not serve me at that very moment, but its easy to relax, wait a few minutes and spend some time meeting and talking to others. The staff work extremely hard and they are very attentive, but keep in mind that this is the Caribbean and as such a little more laid back than some places. If you want fast food, try McDs.

We enjoyed all three restaurants on site. The buffet breakfast and buffet lunch at the Bayside was more than adequate and I was always able to find something different and something of interest. There are two buffet dinner nights each week and even though buffets are not my favourite, we enjoyed each of them. The Pier is a great venue for dinner and its menu changes regularly. We enjoyed our meals there. Mario’s is an up-scale Italian themed restaurant and we had our best meals there. Many other guests also enjoyed this restaurant very much.

We had dinner at La Toc and Kimono’s at the Regency. La Toc was okay and I am glad we went. Kimono’s (table side cooking for a table of 10) was a blast. The Chief and Servers were a hoot and the food was very enjoyable as well. Make sure you go out to the balcony after dinner as you may site some very large barracudas swimming around in the lighted sea.

There is lots to do at the resort, if you are so inclined. There are a variety of activities (volleyball, shuffle board, basket ball, etc.) and a variety of water sports (sailing, water skiing, tubing, etc.). The Playmakers and the Water Sports staff will see that you have what you need to enjoy an active day.

If you are looking for something quiet and tranquil, the Paradise pool offers a soothing atmosphere. The only major thing that happens at this area is the turning of book pages and snoozing.

We took three tours and enjoyed all of them. The catamaran tour, also includes some land sightseeing (volcano and botanical gardens), lunch and snorkeling. The tropical jeep safari was a wonderful trip. Our tour guide was very knowledgeable and took all of our questions and our driver was excellent. The jungle canopy tour was a blast. You wear a harness and zip from tree top to tree top on wire cables. It was very enjoyable and very safe.

We went snorkeling three times. The dive staff and dive boats are top notch. Every scuba diver and snorkeler that I spoke to enjoyed themselves and wanted to go back again. I could have gone a forth and fifth time.

The evening entertainment varies from steel pan bands to Caribbean bands to talent nights. All-in-all there is a good mix of entertainment which we enjoyed very much. Some previous postings about this resort have been critical about the evening entertainment. Keep in mind that this is a small tropical resort and not the MGM Grand in Las Vegas.

This resort has people from all ages and from various places around the world. Most guests come from the U.K. and the U.S. and then there are others from Canada and other parts of Europe. I would guess that most guests are in the 30 years of age to 50 years of age. We still met some wonderful people that were younger than this and we met some wonderful people that were likely older than this. Most guests welcomed engaging in meaningful conversation.

There are a number of things that have not been mentioned above as we did not experience everything. We did not golf, visit the spa, etc. and as such we will leave those comments to others that have first hand experience.

As you can probably tell we thoroughly enjoyed ourselves and when the opportunity presents itself, we will definitely return to the Halcyon.

On closing, I must reiterate how wonderful the staff are. They are friendly, helpful, engaging, funny, and hold themselves to a very high standard. They want you to know and feel that this resort has the best staff on the island and perhaps the Caribbean. After spending two weeks with them I must congratulate the staff and thank them all.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
21 Thank Ian Mackay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 28, 2006

This holiday was fantastic.
The hotel was loveley. Very small and easy to get around. The staff were the best, always helpful and friendly. They kept the hotel very clean.

The food was good at every restaurant we ate at. I could not have eaten anymore.

The staff at the watersports centre were really helpful. Make sure you use the free snorkling trips. Well worth while. And skuba diving was regularly going out and easy to get on.

I would choose this hotel everytime over sandals grande and sandals regency. They were far to big and noisy.

This was just what a wanted. A relaxing holiday but there was loads to do if you wanted it. In fact i wish i could have stayed longer to cram everything in that i wanted to do.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 26, 2006

First Sandals vacation and it will be the last. If this is what a luxury all inclusive vacation is I would rather stay home. If you notice most of the people who think this is a great palace are from Europe. Everything over there is old so maybe thats why they think this place is great. It is an old, tired resort that ty to pass off Motel Six rooms as "luxury ocean view" even though they have absolutely no view of the "ocean". Staff explain that luxury ocean view is just a room class and not meant to be a descriptor. What crap! Don't waste your money, go somewhere else.

  • Stayed January 2006
    • Value
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    • Service
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 25, 2006

My husband and I did not choose to go to Sandal's on our honeymoon but we're so glad we went. My sister-in-law chose to get married there 2 months after we got married so we decided to make that our honeymoon. I couldn't have been happier there. We were in a group of 10 and everyone loved it. They were very helpful with the wedding plans and everything turned out beautifully with that. The staff was fantastic and helpful with all of our needs. My husband was very leary about going to a resort as he had never been to one before, he thought he would be bored and spend the whole week doing nothing. He was WRONG...and he admitted it!!! He had a blast. We liked the fact that this resort was a little smaller than the other. It was very charming and cozy. We met some wonderful people and had a ball!!!
We would absolutely go back!!!
We did have one incident not inolving the resort though. On our very long ride from the airport, we were involved in a small car accident. We informed the hotel as soon as we got there but they could not find out what driver it was as there are so many going back and forth from the airport to the resorts. Our travel agent back home contacted sandals and offered us one free night to everyone in out party.

  • Stayed June 2001
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9 Thank dands611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Devon
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 19, 2006

We arrived at the airport and transferred to the hotel by helicopter, which is so worth paying the extra! We spent 5 days at the Halcyon before we got married - as my parents were on a cruise they allowed us to get married on a Sunday (they do not do weddings on Sundays but made an allowance for us with even Maggie our wedding co-ordinator coming in on her day off). I could go on and on but to sum it all up we had the perfect weddingmoon. We went with a very open and to be honest a we were a bit worried after reading previous reviews but we can not see now what they were going on about! It had everything we needed and wanted and are already planning on going back with another couple who got married 2 days after us so can't be bad!

  • Stayed February 2006
    • Value
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    • Cleanliness
    • Service
11 Thank DagsnJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 17, 2006

First we got married, the previous week at the Windjammer land in St Lucia and loved it over there, We transfered over to the Halcyon for our "honeymoon week"

The first thing you need to know is that the Halcyon is very different from the other two Sandals resorts on the island and much less glamorous than the advertisements depict. But that's not necessarily a bad thing.

When we got to the hotel we were immediately greeted by the staff where they asked for our confirmation papers and asked us to sit down for a moment. We were asked if we wanted a drink. Check in time was not until 3pm and it was about 10am, so we left our luggage and went to begin our honeymoon. At 3pm, our luggage was brought to our room. We were in the 500 block which was around the quiet pool. We were advised that there was a tour of the resort at 5pm which told you everything you need to know. It is simple and elegant. If you are looking for a museum I would suggest the Grand or if you are looking for golf and don’t mind hiking the regency is also nice. For those of us who like the real world the Halcyon is it. All staff are great and everything is laid back. The motto No Presure No Problem pretty much sums it up. We also found that the age range of people at each resorted varied. At the Halcyon, it was an older crowd but there were still young couples around, the Regency was a fair mix and the Grand was all young.

It's different in that it's much smaller -- you walk end to end in a matter of minutes -- and all the rooms are in cottage-like buildings either on ground floor or one floor up. The grounds are very, very lush with lots of trees and flowers, unlike the other two resorts which seemed more like concrete jungles in comparison. The garden view rooms are exactly that, if you want to pay more for beachfront it truly is. You really do get what you pay for. It seemed that the Regency and Grande were luxury hotels that you might find anywhere in the world, whereas the Halcyon seemed more authentic Caribbean. The beach is not the white sand they show in the picture....it's a true beach with light brown sand and debris, rocks and shells constantly deposited by the ocean. The staff would rake the beach every morning removing all the seaweed that had washed up during the night.

What we liked about this resort in comparison to the others: it was much quieter both during the day and in the evening; because of its size, you could easily go back to your room in the middle of the day without it being a major undertaking; it's located in between the Grand and Regency so the shuttle is only 15-20 minutes to either one (it's 30-40 minutes to go from the Grand to the Regency); the beach here is a little more protected than the one at the Regency so you don't get as many rough sea days. Being a smaller resort, we also got to find some great other guests also enjoying their vacation.

The room: As I said, the room was a deluxe -- the lowest level at the resort. It was generally clean and well decorated. The four-poster King size bed was nice and comfortable and there was lots of closet space, including shelves. It has both American-style and British-style electrical outlets. All the rooms have either a patio (if on the ground floor) or a balcony with a table and two chairs (just the green plastic stuff).

The "quiet" pool -- the Paradise -- was just that, quiet, no music, no chatting. The sunset pool, near the beach, was the hub of activity. We played a lot of activities including, shuffle board, pool, basketball in the pool, pool volleyball, darts and beach volleyball. The playmakers, Palm tree, Sante, Kimani, Timion who arrange all the activities are truly amazing guys and definitely made our stay enjoyable. The pools are noticeably older than and not as large as the ones at the Grande and Regency.

The beach was nice but not very wide. We were able to get a chair down there any time we wanted. . Beware of the locals who try to entice you to buy necklaces or conch shells. They will talk your ear off if you give them even an inkling of attention. You can walk for a long ways along the beach and far past the Halcyon (the beaches are all public on the island), unlike the other resorts which only stretched the width of the resorts.

The bartenders were generally friendly and good guys. You would find the odd one that wasn’t the greatest bartender. I found if you asked for their special aka Sherman was the bartender and his drink was Sherman’s Special, it was the best. The best bar tender there was James.
They have tonnes of watersports available scuba diving, snorkelling, waterskiing, tubes behind the speed boat together (this is great fun because they whip you around at an amazing speed!), catamarans (Hobie Cat) and windsurfing. The watersports were closed during the rough sea days, which was disappointing, but it was relatively easy to get access to the equipment on the other days since the resort is small. I would guess that it would be much tougher at the larger resorts because of more people. The equipment was okay, but clearly well used.

FOOD – On a whole, we ate way too much and neither of us got sick . There are 3 restaurants at the Halcyon, plus a beach side grill (which serves up burgers, chicken wings, nachos etc. until 3:00am). Of the 3 restaurants, the Pier is very good and Mario’s (the Italian) is very good but the service was a little slow. The Bayside is good for the buffet breakfast and lunch as is the Beach side grill that we ate lunch at a couple of days. We did not eat at the Bayside for dinner. There are plenty of other restaurants to visit at the other two Sandals properties.

At the Grande we ate at Barefoot By The Sea very nice but slow service, the old London Pub which was terrific fish and chips. The fish of the day was grouper and the chips were like potato wedges. At the Regency we ate at Arizona’s (the T-Bone steaks are fantastic, as is the Johnny Cash singer who entertains whilst you eat) and Kimonos restaurant (the food is good, if not excellent, but it’s worth going for the experience).

There are only 2 restaurants that require reservations and they also require men to wear long pants; La Toc requires closed toe shoes and long pants for the men and Mario’s also requires long pants. So be sure to pack accordingly if you want to go there. The restaurants don't open until 6:30 pm (except Kimono's which opens at 6 pm). If you want to go to the Pier, there is normally a long line up at 615 so send someone early.

Shuttles to other resorts: They are scheduled generally every hour, but the evening shuttles that you need to catch to go to dinner are usually late because of traffic. They have nice buses that seat about 20 people and are well air-conditioned.
If we were to go to Sandals again, I am not sure that I would stay any where other than the Halcyon. It was great. The regency was too hilly for our liking and the Grand was just that GRAND. It was a great honeymoon and we were able to enjoy each others company and make some great friends.

We really enjoyed our stay there and will definitely be back to St Lucia again. We also looked into getting a timeshare at the Windjammer but will look further into it once we have more time.

We would also be interested in hearing from any couples who were there from February 27-March 6 that we may of talked with. Email is pepse98@msn.com

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
18 Thank Pepse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Halcyon Beach Resort

Property: Sandals Halcyon Beach Resort
Address: Choc Bay, Castries GM910, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Castries Quarter > Castries
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Castries
#4 Top resorts Hotel in Castries
#5 Romantic Hotel in Castries
#5 On the Beach Hotel in Castries
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sandals Halcyon Beach Resort 4.5*
Number of rooms: 169
Official Description (provided by the hotel):
•Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more   less 
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Also Known As:
Sandals Halcyon Beach St. Lucia Hotel Castries
Sandals Halcyon Beach Castries
Sandals St Lucia
Sandals Halcyon Beach Resort St. Lucia/Castries

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