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“Fantastic holiday”

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Sandals Halcyon Beach Resort
Ranked #5 of 11 Hotels in Castries
Certificate of Excellence
Reviewed March 3, 2014

We had an excellent holiday food and staff are wonderful. Having access to the other two sandals resorts is a huge bonus, but we much preferred the smaller Halcyon Beach and were very glad this was our home base. I would strongly recommend guests to join Michael on the morning power walks followed by his stretch class. It's an early morning start, don't usually set an alarm clock while on holiday. But it was well worth it as it was a wonderful way to start the day. After breakfast we attended Michaels Aquaerobic sessions which were good fun and excellent workout. Michael also supported me individually to assist with a longstanding back problem. The confidence he gave me has enabled me to start training for a half marathon!,

Stayed: February 2014, traveled as a couple
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded March 5, 2014

Hello Diane!

Thank you so much for your heartfelt review of Sandals Halcyon Beach! We are delighted that you had such an amazing stay with us and that our staff took great care of you! Our team members are truly a wonderful bunch and they will appreciate all of your kind remarks.
Good luck on your training and we look forward to welcoming you back to your home in paradise!

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1,849 - 1,855 of 3,929 reviews

Reviewed March 3, 2014

As soon as you clear customs you know your going to experience something special,an arrivals lounge! quite busy but you get a nice cool drink before you are in your taxi on your way. The journey was a little longer this year because of storms at Christmas washing away party of the road. Once at the Halcyon we were taken to the sandals club lounge,had a coffee and met Wayne (club sandals manager) within no time we were taken to our room opposite the paradise pool,on the first floor,spacious clean and quiet, despite the hotel being next to the main road. Breakfast was taken in the Bayside restaurant with every conceivable food,all egg dishes cooked to order. We ate mostly in Mario's our favourite Italian in all three Sandals resorts,and Angelo the manager really looked after us especially on the night of my birthday.The antipasta bar is amazing you could eat from here and not order a meal. We also liked Kelly's Dockside for steaks and fish with Celine looking after us.We visited the Grand St Lucian during the day for lunch, and it is as the name suggests Grand,We also visited Le Toc during the day and found it very noisy and we were happy to return to the lovely Halcyon. We did however visit the Le Toc french restaurant on three evenings and had wonderful food and service. Because we were returning guests we were invited to two gala dinners.amazing.Lennox Dupal the general manager was there plus Dean La Force(loyalty manager) and many other managers whose names I forget, but every one gives fabulous service.One group of people most people don"t mention are the ladies who look after your room they also do a fabulous job with not much recognition.I'll just say to Wayne,Dean and Lennox have your dancing shoes ready for next time. Thank you everyone.

Room Tip: We liked our room 619 opposite the quiet pool
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  • Stayed: January 2014, traveled as a couple
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1  Thank alwayssue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded March 8, 2014

Hello there,

It sounds as if you had an amazing time at Sandals Halcyon Beach! We are delighted that you thoroughly enjoyed your time with us and that our entire staff was able to make your stay an unforgettable one. We appreciate you sharing your fantastic vacation memories and we look forward to making many more with you!

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Reviewed March 2, 2014

After arriving at Halcyon beach we were impressed with the service of Sandals until they pulled the rug out from under us 15 minutes after we got there. We were pulled aside by the assistant manager Wayne who proceeded to tell us that he had disappointing news. We were told that they had over booked and that the luxury ocean front beach walkout room that we had paid for well in advance was not available. He informed us that they would give us the difference in price for the room but that was the best they could do. We were also told that the room we paid for would not be available until the day we left.

We explained this was totally unacceptable and we wanted the room that we paid for two months in advance. We also questioned why we had not been notified in advance since they had to have known of the problem. We were met with a shrug of the shoulders and an indifferent attitude.

When we arrived at the room that was being substituted for our luxury room to describe it as horrible would be an understatement. The floors were dirty and stained, the bathroom sink had ants crawling in it, the television did not work and there wasn't even a bed spread on the bed, since they ran out. Thankfully I was able to leave a message for my travel agent that night. The next morning I was informed that she had been on the phone with the general manager of all Sandals and had been screaming at him to make things right.

Thankfully we had an advocate and we were moved to the room we paid for the next afternoon. Many of the other people who got bumped that week were not as lucky as us. I am convinced that without that intervention we would have been stuck in that disgusting room. They also gave us a candle light dinner on the beach to make things right but unfortunately we could not make up the day and a half lost to aggravation.

I would return to St Lucia again but do not trust Sandals enough to stay at their resorts.

The staff of the resort with the exception of Wayne was wonderful and the beach was quite pretty. If you want some shade make sure to be up by 5:00Am since there are not enough umbrellas.

Scott New York

Room Tip: Make sure to take the luxury beach walkout room and do not settle for less.
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  • Stayed: February 2014, traveled as a couple
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2  Thank Scott410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded March 6, 2014

Dear Scott,

Thank you for your review of Sandals Halcyon Beach. We apologize for the issue with room assignments and that you felt that you concerns were overlooked. We value each of our guests and we strive to provide the best vacation from beginning to end. We are glad that things were made right and that you were able to relax and enjoy your visit to St. Lucia. I will be forwarding all of your comments to the management team for immediate evaluation and action as needed.
We hope that this has not deterred you from visiting us again and we look forward to welcoming you back for an even better experience in the future.

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Reviewed March 2, 2014

This is our 15th visit to this charming , hospitable resort. Halcyon is a small (90 rooms) property with an overall ambiance which is best described as friendly, comfortable and restful. The accommodations are immaculately maintained, the grounds are beautifully landscaped and the food is varied, excellently presented and delicious.

For those who are so inclined there are ample resort activities with convenient access to Sandal's two other St. Lucian Resorts and for those who want to kick back and decompress this is surely the place

By far and away the main reason we continue to return is the people. The staff, from top to bottom, consists of genuinely caring folks who go out of their way to make our Halcyon experience special. Over the years we have had the pleasure of getting acquainted with many of these nice people and when we return our old friends make us feel right at home.

The service is responsive, prompt and unfailingly courteous. If there is a problem or something you want or need the issue is taken care of when at all possible. This isn't a coincidence but is the result of first class management, a philosophy of hospitality and a not inconsiderable amount of hard work by the staff.

This is not a mega resort with the associated amenities and it does not pretend to be. That said, the facilities are impressive for an operation of this size (fitness center, spa, water sports, pools bars lounges 3 restaurants & snack bar etc.)

Halcyon is a pleasant, enjoyable place to spend a vacation. We look forward to returning for years to come

Room Tip: The garden rooms are the best value. They are quiet and the view of the landscaping is exquisite It...
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  • Stayed: February 2014, traveled as a couple
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2  Thank Willis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded March 8, 2014

Hello Willis,

I would like to thank you for your review and your longstanding loyalty. The fact that you have returned year after year to Sandals Halcyon Beach says it all and we truly appreciate your kind remarks! Our staff members think of our guests as their family and we are honored that you feel the same way.
We look forward to welcoming you back to your home in paradise!

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Reviewed March 1, 2014 via mobile

My husband and I stayed at Halcyon beach for 10 nights in February this year.
We stayed in room 804 which is a Club Level Honeymoon hideaway poolside walkout right next to the paradise pool.
Our room was recently refurbished with a superking size four poster bed, flat screen TV, iPad docking station, fully stocked mini bar and a decent sized bathroom with a deep tub and good shower.
This room (and all others of the same name) is located at the back of the resort and does have a road that runs behind the buildings, while I agree that you can hear cars driving past, this isn't as bad as some reviews would make you believe. Once you are in the room you can't hear a thing that is going on outside and to be honest, (I sat on he terrace every evening reading and having yet another glass of wine!) I barely noticed the road noise, then again I wasn't listening for it :)
There are cats that roam around the resort, they are well fed by the staff and are friendly but will not approach you unless you call them over, they didn't cause any problems for us.
We ate at all restaurants and never had a bad meal, the house wine is pretty good (white or red only)and all bars serve top shelf liquor, fabulous cocktails and as much champagne as you can take!
We thoroughly enjoyed our stay and couldn't fault anything, the staff are extremely friendly and seem genuinely happy to work there.
We would defiantly go back for a return visit one day!

Stayed: February 2014, traveled as a couple
3  Thank Mrsord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

Just finishing up a week at Sandals Halcyon in St Lucia.
Of the three Sandals resorts on St Lucia we felt Halcyon was the most laid back and relaxing. The rooms are well appointed, quaint, clean and very comfortable.
The staff here greets you with a smile and are always aiming to please. Naming just a few members of the staff, Aaron, Angelo, Junior, Rita, Ruth, and Maverick were outstanding.
The food and libations at all three resorts are very good and plentiful. If you leave here hungry or thirsty you probably have an eating or drinking disorder.
We squeezed in a few rounds at the golf course at La Toc which were also nice. Caddies are required who were friendly and helpful offering numerous tips for each hole as well as pointing out swing flaws when asked. The course is a little tight, all Bermuda grass and very well maintained.

Room Tip: The buildings are all two story. We stayed in the ground floor which was a walk out into the garden...
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  • Stayed: February 2014, traveled with friends
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1  Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014

We just returned after enjoying 9 glorious nights at Sandals Halcyon St. Lucia. The entire experience not only met, but exceeded our expectations. From the initial greeting, to the fine hospitality of the concierge staff and, without a doubt, the most impressive of all the staff (and they're all terrific) was the special service provided by Michael Marshall in the Activity Department. Michael went above and beyond to cater to our special (77 year old body) exercise and stretching requirements. Our room, although we arrived early, was ready to us to enjoy right away and it was located exactly where we expected ... a walk-out, right on the beach. This being our fourth Sandals Resort in thirteen months made us want to return again and again ,,, for the room, the food, the bar service, the entertainment, the activities and the super friendly staff.

Room Tip: If you want to be close to the beach and have great access ... choose the Beachfront Walk-Out Rooms
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  • Stayed: February 2014, traveled as a couple
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Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Halcyon Beach Resort

Address: Choc Bay, Castries GM910, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Castries
#5 Romantic Hotel in Castries
#5 On the Beach Hotel in Castries
Price Range: $469 - $1,311 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sandals Halcyon Beach Resort 4.5*
Number of rooms: 169
Official Description (provided by the hotel):
•Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more   less 
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Also Known As:
Sandals Halcyon Beach St. Lucia Hotel Castries
Sandals Halcyon Beach Castries
Sandals St Lucia
Sandals Halcyon Beach Resort St. Lucia/Castries

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