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“With realistic expectations you'll enjoy this resort”

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Sandals Halcyon Beach Resort
Ranked #5 of 12 Hotels in Castries
Certificate of Excellence
Reviewed February 21, 2013

Overall my husband and I had a wonderful time during our stay at Sandals with a few issues that could have made the trip a little more enjoyable but weren't such major issues to really affect the fun we had. We visited from 2/9-2/16 for vacation.

Service
Definitely a hit or miss in the service department with more people seemingly unhappy and unfriendly. When we first arrived and ordered food at the Beach Bistro, our waitress, Sherry Ann was very rude and had an attitude, which was very discouraging as that was our first encounter with the staff. Other waitresses weren't usually overly friendly but Tammy and Celine at Bayside were two of our favorites, both were extremely friendly and actually had a smile on their faces (which unfortunately was rather rare). The cook (I believe Eugene) at the Beach Bistro on the night shift was also wonderful. He was always very friendly and remembered our names after meeting us only once. Most of the bartenders were friendly and upbeat but make sure you order extra alcohol if you like a stronger drink. We'd highly recommend Paradise Kisses and Dirty Bananas, very good smoothie-like drinks.

Food
Not overly impressed with the food but we were still satisfied. The raves about Kelly's Dockside (formerly The Pier) definitely gave us high hopes but what we received was not the five star dining we were expecting, especially if you don't order a bottle of wine from the wine list instead of just sticking with the house wines. We compared Kelly's to a nice Red Lobster. None of the food was bad it just was average and when thinking of how well known Sandals is we were expecting more. We chose not to visit other resorts during our stay so we can't speak for the food there. We were slightly disappointed that Kimonos wasn't open yet as we've heard good things about it at other resorts.

Beach/Poolside
Unfortunately the other reviews about people "claiming" chairs on the beach and at the pool are true. We chose to just get up early and be on the beach around 9am and didn't have a problem getting chairs. Fortunately the cabanas in the gardens are strictly first come first serve so there wasn't ever a problem using those. The beach isn't big but there's plenty of room between chairs so you don't feel like you're right next to the other guests. The vendors on the beach weren't as bad as we expected, they come up and talk to you but most didn't pressure us too much and by the last few days they weren't really around. The towel situation wasn't nearly as bad as expected either, while sometimes there weren't clean towels they were always refreshed in a reasonable amount of time.

Nightlife
Not really a nightlife to speak of. Bars were open late but only about 10 guests stayed out past 10:30pm. The playmakers had a few activities set up but unfortunately attendance was low.

Joe Knows Tour
A must!! Very good time and it's wonderful seeing so much of the island. Big Al, RJ, and Captain Junior were fantastic. It's definitely worth the money and helps to break up the week. The snorkeling location wasn't the greatest, not too many fish or coral but still a great time. Be prepared for a lot of kids and vendors at every stop though.

Room
We had a Deluxe Oceanview room in the Gros Islet building (room numbers in the 400s), we were on the second floor and loved it. When we booked our room we knew we wanted second level and weren't disappointed. Great view of the gardens and ocean. We aren't sure why other guests preferred a first floor room as people were constantly walking around the resort and a first floor room would offer little privacy. Our room was very nice, plenty of drawer and closet space, a big bed, and decent sized bathroom. They also had a table with mirror that we used as a sort of vanity so only having one sink wasn't an issue. The shower was also a very nice size. The entire room was well kept and the bathroom was clean. We also very much enjoyed the patio.

Items we wouldn't recommend bringing that we did and didn't need:
1. Clothes to change into for lunch. Bathing suits with cover ups and flip flops are ok attire at the Beach Bistro and Bayside.
2. Shampoo, conditioner, aloe, body lotion - the Red Lane products they give you are fantastic, we did have to leave a note for housekeeping to leave more when we ran out though.
3. Gym shoes if you do the Joe Knows tour. Flip flops are fine for each part of the trip.

Items we'd recommend bringing:
1. Body wash - only bar soap is provided in the room
2. We left 2 small travel size Bath & Body Works lotions or hand sanitizers in our room everyday to thank housekeeping. When we'd run into them during the day they were very appreciative.
3. iPod - the clocks in the room have docks built in so it makes it nice having music in the room.
4. LOTS of sunscreen - if you need to replenish down there it's literally $25 a bottle, we unfortunately made this mistake and had to pay the price.

Room Tip: Definitely would recommend the second floor, with so many people walking around the ground floor roo...
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  • Stayed: February 2013, traveled as a couple
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5  Thank LCM811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,162 - 2,168 of 3,834 reviews

Reviewed February 19, 2013

The check in service was excellent as we were granted access to our room even though check-in wasn't until two. The restaurants and variety of food was quite nice, the ambiance was also excellent. Really enjoyed the hot tub, however their was a music speaker quite loud located nearby. Staff was quite friendly and willing to assist us and really enjoyed our photography session

  • Stayed: October 2012, traveled as a couple
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2  Thank CCarraby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

We went here on our honeymoon and can say I have never been anywhere which delivered such high quality of service in everything they do! Yes the cats are a down side but it did not effect our holiday in the slightest! I would love to return, we did prefer this one of the 3 resorts as it was quiter and we still had the option to go to the other resorts which we did go to the grand the use the sports facilities. Cant wait to go back at some point

  • Stayed: July 2012, traveled as a couple
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Thank lucie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded February 20, 2013

We're so happy to read that you had such a wonderful honeymoon with us at Sandals Halcyon Beach. We strive to create romantic and memorable experiences for our guests and I'm so glad we were able to achieve that goal during your stay.

Thank you for your review. We look forward to welcoming you back for another great stay in the near future.


Sincerely,
Cassie C.

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Reviewed February 18, 2013

Week's post Xmas holiday. Great ground floor room in the Adam Orchard Gardens gardens 10 metres from the Paradise Pool. Other guests mainly older age range and British as against the predominantly Americans at the other two resorts - nevertheless had to reserve seats round the pool by 7 30am! Staff could not have been friendlier and more helpful - Agnes at Paradise Pool a particular highlight. Food mixed - breakfast and lunch much better than evening. Booked at Le Toc a couple of nights but disappointed I hadn't been told the dress code at the Le Toc French restaurant as I wasn't allowed in wearing tailored shorts. Beach disappointing so stayed at paradise pool most days apart from the super snorkelling boat trip round the Island which was good value. Some common parts of the resort, particularly the areas around the Brasserie and main Pool in need of refurbishment. Weather mixed - cloudy and rain most days interspersed with sunshine. A good choice to crash out for a week but not if nightlife is what you're looking for.
Special thanks to Carey at Beach Bum Vacations in Florida. She took careful note of our requirements, gave an accurate description of resort and advised location of room to suit us which was 100% right. She was also available by email all hours - even when I didn't realise I was contacting her during nighttime Florida time! Warmly recommended.

  • Stayed: January 2013, traveled as a couple
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1  Thank mkelion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

Just got back from a one week stay at Sandals Halcyon and loved this resort. The resort itself is beautiful with gorgeous trees and plants everwhere. Our room was in the 600 block and it was a really nice updated room with a fantastic view. We loved sitting out there each morning with a coffee.
We spent most of our time at the sunset pool and had lots of fun. It is the pool where they do their activities but they didnt bother you to participate if you didnt want to and you could still sit at the swim up bar and enjoy yourself. Lots of room for everyone!! We loved the bartenders there and we met tons of people. Their is a quieter pool that also had a swim up bar but we never went there.
The food was pretty good. The Bayside had good breakfast buffet but I found the supper a little slow. Marios and Kelly's Dockside were very good also. LOVED the bbq night at the Bayside (the chicken was amazing). Snack/beach bar food was also very very good and I wish it was open over the supper hour for the nights when you just didnt want to dress up and have a longer supper!!
We went to the other two Sandals and they were very nice as well but for us this smaller resort was for us. We loved St. Lucia and this resort - staff were all incredible and we met wonderful people. We will definately be back!!!

  • Stayed: February 2013, traveled with friends
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2  Thank Cdngal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

We had a great stay, the Halcyon is a wonderful place, the quietest, smallest and dare I say the most friendly of the three on the Island. Stay at one play at three is a great way to enjoy the different aspects of sandals at St. Lucia. We found the staff to be friendly, food was very good - not excellent, quantity and availability as well as variability all very good. To spend a couple of hours lazing on a cabana, sipping cool drinks and hearing the waves of the Caribbean make the place just about perfect.

  • Stayed: November 2012
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5  Thank 20yearsofbliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded February 20, 2013

Thank you for your review of Sandals Halcyon Beach. It's so great to read that you had a relaxing and romantic visit with us. We always want our guests to have a wonderful time in a comfortable and worry-free environment filled with friendly staff who are eager to serve.

We hope that you will visit us again very soon.

Happy Travels!


Sincerely,
Cassie C.

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Reviewed February 15, 2013

Our stay at the Halcyon for our 25th wedding anniversary was fabulous. Staff were very friendly and service excellent. This is a much quieter resort compared it's sister resorts, but not any less wonderful. While there were only 4 restaurants at this location, there was always a great selection of food to choose from. To visit the other 2 Sandals, you are looking at no more than a 15 minute shuttle ride. Both offer a variety of restaurants, but make sure you check the times open and dress requirements. Only 3 out of all 20 restaurants required reservations. If you want to go on a day tour, many are offered from the hotel. We went on a Joe Knows Boat Tour and it was amazing. Fruit rum punch, music, guide provides info on the key spots you pass on the way to the Pitons, snorkeling (amazing), drive through Soufriere to the Sulphar springs for a mineral mud bath (super hot and make sure to bring an old dark bathing suit as the sulphar may stain it!) and then a delicious home cooked Creole lunch. An amazing tour and worth the money. Hope you enjoy your stay as much as we did.

Room Tip: We stayed in the Canaries building on the second floor. It was quiet and the view was excellent as...
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  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank LDFitz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Halcyon Beach Resort

Address: Choc Bay, Castries GM910, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Castries
#4 Top resorts Hotel in Castries
#5 On the Beach Hotel in Castries
#5 Romantic Hotel in Castries
Price Range: $487 - $1,139 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sandals Halcyon Beach Resort 4.5*
Number of rooms: 169
Official Description (provided by the hotel):
•Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more   less 
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Also Known As:
Sandals Halcyon Beach St. Lucia Hotel Castries
Sandals Halcyon Beach Castries
Sandals St Lucia
Sandals Halcyon Beach Resort St. Lucia/Castries

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