My wife and I honeymooned at the Halcyon this year and it was an amazing experience.
A lot has already been written in other reviews but I would like to add my own thoughts so here goes.
We took the helicopter ride from the airport in the south of the island to the airport in the north and it was well worth it, the bus journey is terrible! The helicopter ride lasts about 14 minutes and the taxi from the airport to the hotel was about 5 minutes.
On arrival at the hotel we were offered sparkling white wine and a lemon scented towel to cool down with. We were checked in quickly and shown to our room
The room was immaculate. Clean and large with plenty of space to relax and a balcony that was very private, nobody looking over you. Had a delux room with a garden view. Our toilet blocked twice when we were there (not our doing) but it was fixed straight away, once we didn't even know it was blocked until the man with the plunger turned up!
Resort - The resort is small and romantic. It has a village feel about it and although there were many other couples there the resort did feel very private. One main pool with bar where all the activities take place. You aren't bullied inot taking part but the entertainment staff will come up and try and encourage you to take part. we spent most of our time by the quiet paradise pool. No entertainment staff here so you could read your book in piece and quiet and the pool was never busy. This pool also had a fully stocked bar and served afternoon tea which was excellent.
Food - What can I say about the food? Quite a lot! Breakfast is served in the Bayside where you can also have lunch and dinner. Heard a few complaints about no choice at breakfast which I found astounding. At breakfast you had a choice of poached eggs, fired eggs, boiled eggs, scrambled eggs, omlettes, crepes, cererals, variety of bread, beans, bacon, sausage, mushrooms, hash browns, cheese, cold cuts, pastries, fruit juices, steak, fish and some other options that changed everyday. To me this is a great choice. I just want to know what the people that complained eat for breakfast at home.
Lunch at the Bayside was a buffet style with a huge range of food on ofer everyday. All fresh and cooked fantastically well.
Dinner is where your options really opened up. The Pier was really good, brilliant food and brilliant service. We also went to the other Sandals properties and ate at Kimono's which is an experience of the positive kind and the Sandals take on the classic British pub was odd but again good. Our favourite place to eat by a country mile was Mario's at the Halcyon. We ended up there 4 tmes during our stay. The staff at Mario's are amazing and the food is out of this world. You have so much choice at Moario's that even though we went 4 times we never had the same thing twice.
There are a number of restaurants over the 3 sites, each ten minute complimentary bus ride away, that you will never get bored eating out and if you do then you are just not trying.
Staff - The staff at the Halcyon are amazing! The most professional staff I have ever encountered at any hotel. I offered to give Claude, one of the bell hops, a hand with our cases up the stairs but her refused saying that he could get sacked if anyone saw me helping him. Trying to tip is impossible as well but a chat and a smile go a long way. We made loads of friends there, staff and holiday makers, and couldn't go anywhere without somebody shout our names out and giving a wave or stopping for a chat. This level of excellence stretches all the way to management as well. Managers are always about and work just as hard as the other staff. The staff take time out to learn your name and about you so we took the time to ask about htheir lives which made our holiday an even better experience. Gavin is a legend! Our glasses we never empty when he was on duty. As soon as the last mouthful of drink was gone a fresh one was there in front of you. Marlon was as the same, a class guy and a great laugh. Kimbert and Warner were magicians with the cocktails and Agnes is a superb lady. Always smiling and always willing to stop and chat.
Hurricane - Hirricane Dean hit the island whilst we were there and I have to say the way everyone pulled together, staff and holiday makers, was amazing. The hurricane hit about 3.00 am on Friday morning. Later that morning breakfast was served 30 mins late. 30 mins late! That is unbelievable as the Bayside is just metres from the beach. The entire place was filled with sand and sea water but they managed to clear it and still serve breakfast. The pools were out of use for our last 2 days and the Pier was badly damaged so it was closed as well but everyting else got back to normal quickly. It was a bit of downer to the end of our honeymoon but it is nature and the hotel did everything possible to make things go smoothly. This however didn't stop many folk complain that the couldn't use the pools and other facilities but we just ignored thses people and got on with it.
Sandals offer a hurricane guaranttee that states if your resort is hit by hurricane strength winds and facilities at the hotel are disrupted then they offer you a free vaction for the same value as the one you are on when the hurricane hits, to be taken within 12 months of the original holiday. I am here to tell you that this is no joke and we managed to claim a free vaction. No problems at all in claiming it and it good to see a company backing up its customer service promises and not trying to wriggle out of it.
We are planning a trip to one of the Sandals resorts in Jamacia next year and really looking forward to it.
Go here if you want a romantic get away. You can't beat it.
Gavin & Cheryl Taylor
- Official Description (provided by the hotel):
- •Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more less
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- Also Known As:
- Sandals Halcyon Beach St. Lucia Hotel Castries
- Sandals Halcyon Beach Castries
- Sandals St Lucia
- Sandals Halcyon Beach Resort St. Lucia/Castries