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“Not advisable to use this company”

Rainforest Adventures Rainforest Excursion Tour
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Rainforest Adventures St Lucia Aerial Tram and Zipline Tour
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Rainforest Adventures Aerial Tram Tour
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St Lucia Shore Excursion: Aerial Tram and Rainforest Tour
Certificate of Excellence
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Attraction details
Fee: Yes
Recommended length of visit: 2-3 hours
Owner description: Situated in the highland community of Chassin in Dauphin, Rainforest Adventures St. Lucia offers visitors a unique opportunity for full immersion in the island's vibrant rainforest life. Guests can choose to amble along different things to do in St. Lucia, such as eavesdropping on nature's conversations along the nature trail, soaring up and away through the forest canopy on gondolas, or thrill-seeking on a zip line, gliding from platform to platform, high on the stoic trunks of the ancient sentries of the forest.
Reviewed April 18, 2012

This company's equipment is NOT sanitary. After having been in St Lucia to take the zip line every part of me that touched their equipment had a rash that lasted well beyond my cruise. DO NOT USE THIS COMPANY!!!!!!!!!!!!

1  Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 - 294 of 319 reviews

Reviewed April 13, 2012

Did the whole tranopy tour (gondola, hike & zip lines) with the family and thoroughly enjoyed it. It was really great to discover more about the rainforest as well as the fun we had speeding through it on a wire. The staff were very well informed, great fun and safety conscious. Would do it again.

Thank cornflake24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2012

We visited with our two kids and went on the gondola tour of the rainforest canopy which lasts approximately 1 hour. Amazing views and a very peaceful experience. Our lovely giuide seemed to know every plant in the forest and was very good at her job. We wondered at the feat of engineering that saw all of the steel poles helicoptered in so as not to disturb the ecosystem. Didn't see a parrot or frankly a whole lot of living things but for the privilege of being able to float noiselessly above the canopy, I was very happy we went. The downer was the price but you could see that it is a very well run and costly operation to run safety wise. We regretted not going on the zip wires as they seems amazing fun and the whoops of delight by those who did cemented that view. Absolutely recommend doing the two activities as a package.

Thank brockcork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2012

My husband and I recently returned from a lovely trip to St. Lucia. We had booked a Tranopy tour online and received an email confirmation back. After waiting to be picked up on the day of the tour, we soon discovered that the company "missed the reservation", and even though we called them to inquire 20 minutes past the scheduled pick-up, we were told that they would no come pick us up!
We were very disappointed as we were looking forward to the trip and didn't have another full day on the island to reschedule. To make matters worse, I have been trying for THREE WEEKS to get a refund from the company - called 3 times, and sent 2 emails with no response back despite the company telling me many times the cost would be refunded.
As such, I have spoken to the Rainforest company in St. Lucia many times trying to get this refund - not only was the company unapologetic for missing our reservation, they have no customer service and are just plain rude and dismissive in trying to help refund the money for the trip. As a general note, for an island so dependent on tourism to support their economy, the people here are rather lazy, lack customer service skills and are rather unfriendly and disingenuous towards tourists, and this company is no different. STAY AWAY FROM RAINFOREST ADVENTURES! Maybe someday I'll get the refund for the tour they never showed up for!!

5  Thank MissTravel09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2012

My wife and I enjoyed the excursion, but it could have been better. Always felt safe, which was good... but most of the lines were pretty short and not too high off the ground. A number of groups got backed up, so it took a lot longer than it should have... a lot of standing around. Our guide was nice, but very quiet. All in all, it was fun... but it wasn't the adrenaline rush we were expecting.

Thank DeacsATS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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