After searching for months for a perfect hotel in Saint Barth's to spend our honeymoon, we decided on Le Sereno. The honeymoon package they offered seemed affordable and included activities, which is good because apart from dinning and beaches Saint Barth's does not have a lot more, as well as daily breakfast and a dinner.
Upon arrival we were picked up from the airport and taken to the hotel were we were greeted by the staff. Although we had sent them our travel information we were informed that our room was not ready (we arrived at 11:30am). When your on your honeymoon and spend the last year of life planning a wedding the last thing you want is to have a hick up. So we waited and were given a complimentary drink, the view and weather were incredible so it was not that bad.
The summary of the honeymoon package said we would receive a bottle of champagne upon arrival. However, after requesting it for 3 days we finally got it on the third day when we were supposed to get the 2nd bottle of champagne.
The room was pristine, clean, beautiful. The bed was very comfortable and we had ton of space in booth the room and bathroom. Our room was cleaned daily.
The hotel was gorgeous, all the facilities were clean and well maintained. However, coming for a culture where customer service is key, we found this to be lacking in the staff. We had breakfast included, but we would sit at a table for more than 10 min before having anyone come by to get our order, and then waited another 10-15 to get our food. This was frustrating and annoying when you want to eat to be able to enjoy by the pool or visit a beach.
The cherry on top came when were asked to pick if we wanted a sunset cruise or a scuba diving excursion. We choose the scuba diving. They tell us to be at Gustavia (no reference to the exact location) at a certain time. We get there and wait for about 45min and see no scuba diving catamaran, upon calling the hotel they tell us that the scuba excursion is the following day. To say it nicely, we were pretty upset. We ate lunch so fast and lost a day that we could have enjoyed at the beach. Even though the staff apologized for having told us in the morning our cruise was Wednesday, it made us mad.
Overall I would recommend this hotel. It is a French island were customer service is not held to the level of American standards. We enjoyed our room very much, as well as the friendly staff. We would have liked to have gotten our two bottles of champagne on the correct days and had the staff over something for their mix up on the scuba trip than just an apology.
- Official Description (provided by the hotel):
- Member of Leading Hotels of the World, Le Sereno Hotel is an intimate property with 37 rooms and 3 villas all designed by Christian Liaigre. Le Sereno stretches along 180 meters of sandy beach on the coveted Grand Cul de Sac, where virtually all of the suites and villas have a view of the turquoise lagoon. Kayak, paddle board and snorkelling equipment available complimentary to hotel guests. Tennis court also complimentary 5mn driving from property. Jetski, diving club, kite surf and windsurfing available at extra fee on the beach next to the property. ... more less
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- Also Known As:
- Hotel Le Sereno
- Le Sereno Hotel St. Barthelemy/Grand Cul-De-Sac