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Eden Rock - St Barths
Ranked #1 of 8 Hotels in St. Jean
Certificate of Excellence
Reviewed March 12, 2014

We were traveling with friends who had been to Eden Rock before and insisted we go there. Great decision. What a great way to spend a Friday afternoon eating a fabulous lunch while sitting by the water. The whole atmosphere of Eden Rock is wonderful and would love to stay there on our next trip. The people and service were exceptional but should be for the price. Not inexpensive...nothing is in St. Barth's but worth every penny.

Stayed: March 2014, traveled with friends
2  Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 20, 2014

This is a very beautiful hotel with a great, relaxed vibe. Staff is young, smiling and very helpful. Decor is very relaxed. Food is absolutely amazing and the views from Sand Bar and On the Rocks are stunning. Most importantly, the beach and bay are pristine: although it is a public beach it feels quiet and relaxed. You won't spend much time in your room :)

  • Stayed: December 2013, traveled as a couple
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2  Thank Luc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

We just returned from 4 nights at Eden Rock. I would like to start with the positives by saying the room was wonderful. The configuration of Eden Rock is so unusual and really makes for a unique stay. Eden Rock itself is smack in the middle if everything and right next to the airport, which makes for fun afternoons of hanging on the beach and watching the planes take off. If you are looking for a quiet, zen-type hotel, this one is not for you, as the beach is quite busy.

We stayed in the Harbour House, which had a lovely view of Nikki Beach and the suite had a large back patio. Our second night at the hotel, we awoke to someone jumping onto our back patio (about a 7 foot drop) and entering the room. The way the room is configured, the bathroom and back patio are partitioned off from the rest of the room, so we could hear that someone was in the room, but could not see them. Ultimately, whomever it was, heard us scurrying around the room (and my yelling), grabbed some beers from our mini fridge and ran out. We contacted the hotel reception immediately. We then waited over 30 minutes before having to call back and finally having someone come to talk directly with us. We were told to go back to bed and management would address with us in the morning. The manager did speak with us at breakfast and reassured us that this is very unusual for St. Barths. Later that evening we were sent a 40 Euro bottle of champagne for our 'trouble' (no replacement of the beers we had purchased).

Upon checkout, we asked for the one night that we had the altercation be removed from our bill. They refused. I was told AGAIN that this never happens in St. Barths, so I didn't need to worry about it happening again. Well, it DID happen, and I then spent the final two hours of my vacation arguing with the manager about removing the one night's charge from my bill. I feel that asking for one night be removed from the bill was very fair for what happened. I could have been asking for the whole stay before comped. What made me so frustrated is that the manager brought out the very worst in me, at the end of a wonderful vacation. For two hours, I argued with him on why I just wanted him to make it right for us. I ultimately asked to speak with David Matthews, the owner, whom I was told was quite busy, but somehow in the midst of all our negotiating, okayed the comped night. I left with an icky feeling and was just so deflated that this was how we had to end our stay.

Our room was over $1500 Euro a night and for that price, I just feel like they should have tried from the start to make it right for us. We ate dinner twice at On The Rocks (which was lovely- lobster tacos were superb) and how easy to have comped one of those meals. They made us bring up the issue with them upon checkout and ultimately made us work really, really hard for what should have been a no brainer on their end.

I will definately go back to St. Barths, but will never stay Eden Rock again. Eden Rock could have made lifelong clients of us. We fell in love with St. Barths and hope to return every year, but instead they left us with such a bad taste in our mouth, that we will never return and stay with them. We had lunch at Isle d' France which was amazing. Flammonds Beach was simply incredible and the Isle d' France hotel was incredible. We also stayed one night at The Christopher Hotel which was wonderful. It was 1/2 the price of Eden Rock with a fantastic room (and better complimentary breakfast). There is no beach there, but the pool deck at The Christopher was awesome and the hotel itself much more private.

  • Stayed: February 2014, traveled as a couple
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16  Thank beachbella6905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2014

This is a beautiful hotel and probably the best all round, on the island. This is the second time we have stayed here. The first visit we stayed in a Rock Classic which happened to be the room one gains entrance to through the reception. Great view but the noise form the room above penetrated into our room and disturbed our peace. Added to that, we become tired of walking up and down the "Rock" to enjoy the place. I think Rock Classics are best suited for honeymooners. This time we decided to stay in a Beach Room which is part of a number of accommodations at beach level. They are in a beautiful lawn setting hard on the beach and there are only 8 of these types of rooms 4 in each block with 2 being upstairs and 2 below. Trouble is they are as noisy as the Rock Classic's.

One can easily hear between the walls and every other sound from people enjoying them selves both inside and outside on the lawn to them banging up the wooded stairs when coming back from a night out at 2.00 am.

There has just been no acoustic consideration given at all when these accommodations were being constructed. They are plain noisy rooms.

All the accommodations have great décor and every amenity you need. Sensibly they offer complimentary WiFi and you can just connect without going through those silly usernames and passwords you get is most hotels.

The food at both restaurants are at the top of the tree, the service is efficient and friendly from French and English speaking waiters.

Beach staff look after your needs instantly and allocate beach lounges of your choice for the duration of your stay. Food and drink service is available to your lounge on the beach and they inform you when the bar is about to close around 5.00 pm. It's all very civilised. No Riff Raff here!

They have that many categories of accommodation here is takes some understanding of just what you get for the money you pay. They do have a map but to not put it on the website which would be a great help.

Apart from the noisy rooms, this place is perfect in every respect.

Room Tip: Try and get a free standing Rock Classic or other Suite or be on top, if there is accommodation bel...
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  • Stayed: January 2014, traveled as a couple
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4  Thank Lynton R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2013

We enjoyed every moment of our stay here. The staff was at the ready to assist and went out of their way to be helpful. The staff is French but all of hem spoke English and we never had a issue communicating. Stephanie the concierge especially going above and beyond almost daily! Our beach room had a great view and we spent our mornings and early evenings enjoying the complimentary coffee provided in the room. The food at "On The Rocks" was delicious and we ended up eating there 3 out of 4 nights, highly recommend the Lobster salad.

Yes the rooms are not a bargain but a great value for the money especially when compared with other hotels on the island. The only surprise was that there was not a pool but the beach was gorgeous and the hotel provided beach chairs that were quite comfortable.

We cannot wait to come back next year!

  • Stayed: December 2013, traveled as a couple
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4  Thank Jaesie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2013

We had a wonderful one week stay at Eden Rock Aug 16-23, one week of a two week vacation where we then went to St Martin. For those that are not familiar with St Barts, the entire island shuts down end of August which is why you probably wouldn’t see any reviews for stays in Sept/Oct – that is why we went to Eden Rock first and then St Martin as we were there the last week before Eden Rock closed. See separate review of La Samanna and St Martin which I do not recommend for the type of traveller that will enjoy St Barts. To give context (which I always find important in TA reviews) we are both professionals in our 40s, work in NYC, travel at least four times a year and most recently have been doing adults-only all inclusives like Iberostars, Secrets Maroma etc. and travel extensively for business at true 5 stars around the world in India, China and through out Europe.

General: First of all - as all the reviews say its expensive – stupid expensive if you really want to just enjoy yourself especially staying at a place like Eden Rock but it was worth it. Also if for some reason you are interested in trying St Martin on your trip, do that first and then do St Barts. St Martin was not our cup of tea at all and it probably made it worse that we had just come from Eden Rock. We stayed one night in a rock classic (Flamboyant room) and then the remainder of our week in an ocean front beach room. The rock classic, while roomy and well appointed was tucked into the ‘rock’ itself and had a number of stairs to climb to get to whereas the beach room was literally a walk out to the beach which we preferred. We were there during low season so it was obviously a bit quieter than it would be but the resort had a decent amount of people still there the last week before closing so if you are looking to experience St Barts in August and want to check it out first before going on high season (the room we were in was $1000 a night during low season and is triple that for high season, so a tester for those new to St Barts I would highly recommend it. The island is extremely safe and doesn’t have any poverty that can be seen to the casual traveller which is unusual for many island locations.
Pros: The beach is beautiful and you don’t miss the fact that there is no pool. It is clean with enough waves to make it fun to hang out in if you want and they have an array of non-motorized water sports available shore side. The view is stunning and while there are many other beaches to visit which you really should with the rental car you get with the room rate, if you are there for a short trip could do just fine on the beach at the resort. While there were children at the hotel when we were there they were well behaved and it didn’t really bother us as much as much as we thought coming from AI’s all the time. I felt comfortable sunbathing topless even if I was the only one out there. Once you select a chair on the beach it is yours for the whole stay so we didn’t have to worry about getting chairs and an umbrella late in the afternoon or to go reserve them in the morning. If you don’t get a great set up the first day ask the beach boys for a spot you like and they can check to see whether they will free up which is what we did and got a private spot near the end. The food was terrific and the drinks are innovative and delicious. We only ate once at On the Rocks and the lunch restaurant and both were very good – we were interested to explore the island at night ate elsewhere the rest of the week (see separate reviews but highly recommend L’Isola and Le Ti don’t recommend Wall House and sort of recommend Bonito, although primarily on service which may have been because we were american and not french). Gale the bartender at on the rocks was wonderful as was Frederique, the guest services manager. All the staff are friendly and helpful and while I don’t speak a lot of French I found that using the little bit I knew was appreciated. The beach room was a nice size, as you would expect in a resort like this with a nice porch area to relax in. The rental car is great to go explore the island which we did by day to visit Saline and Govenor beach which we highly recommend. There is clothing optional sections to the beach which we find fun – pack a cooler and made a day of it then come back to the beautiful relaxing beach at Eden Rock. We personally took cabs at night and used Rudy (recommended by Frederique) each night he was wonderful – 30 or 20 euros each way to the furthest point on the island and we could call him any time of the night which was helpful. The roads are interesting – literally no street signs and I am not the best navigator with the map but you can only get so lost by day – at night after a few drinks different story recommend taking a cab. Housekeeping was always prompt and as soon as we put the ‘housekeeping needed’ sign up the next time we were in the room it was made up. Even small details like replacing sugar packets, coffee and qtips were tended to daily which was appreciated.
Cons: While I realize there isn’t much room for expansion in resort as it is literally in a rock, the gym was smaller than we would have expected and didn’t take advantage of the stunning views as there were no windows. Of the two treadmills that were in there one of them wasn’t working for the majority of our stay. Also the safe in our room was unusually small. We were on a two week holiday and both needed our laptops (which are the small lightweight ones) in case of work emergencies and they literally did not fit in the safe they were too large. Then trying to get jewellery, ipads, phones, expensive evening bags in there and it was a mess. Many reviewers complained about the breakfast which I guess I can see for the room rate you are paying, however there is an array of food to keep anyone full, just not a lot of protein (only one selection of scrambled eggs which didn’t look so great), but there were fresh baked pastries, fresh baked bread homemade marmalades, fruits, cheeses etc. For your typical american I can see a complaint on this but it was fine for us. There was often a large puddle by the boat shower near the restaurant which they might want to tend to more regularly but overall the resort is well kept.
Recommendations and overall – overall St Barts was for us, which it may not be for everyone because it is pricey but the feel of the island, the people and the beaches are certainly worth trying if you can afford it. Would we come back during high season? Not sure – we may not have gotten to explore it the way we did as we probably wouldn’t have gotten a) into a lot of the restaurants we ate at which were the best on the island and b) gotten the service we did. It was very quiet at night almost too quiet with the exception of Le Ti which we had a ball at – a bit more ‘activity’ would be great but that is not the resorts fault nor the island as the whole place was shutting down in a week. We loved the French/ european feel and loved the fact that most nights at dinner we were the only american’s – if you don’t like that sort of thing then this may not be the place for you.

Is this place five star compared to other 'five star' resorts - probably not but it was definitely 5 star for what it offered.

Room Tip: Beach rooms are great and newer than some of the rock classics
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  • Stayed: August 2013, traveled as a couple
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4  Thank NicJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

Eden Rock is located on probably the best beach in St Bart's, and it has all things you would expect from a five star hotel in the Caribbean. Most staff is French, and most of the have stunning looks, like they were alll out a Parisian model agency. We enjoyed our five night stay, but - for a very expensive (€650 per night) hotel, something is missing,mainly charm and general attention to detail. Staff were generally beautiful and kind, but expressed no charm at all, with only a few exceptions. Our stay was nice, but would have been even nicer had we not been forced to call three times for delivery, after ordering from room service, and if cleaners did not leave lip marks on wine glasses after washing up. In short, facilities and location are great, but delivery of services disappoints, mildly.

  • Stayed: November 2013, traveled as a couple
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3  Thank Hawkeyex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Rock - St Barths

Address: Baie de St-Jean, St. Jean 97133, St. Barthelemy
Phone Number:
Location: Caribbean > St. Barthelemy > St. Jean
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in St. Jean
Price Range: $596 - $4,437 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Rock - St Barths 5*
Number of rooms: 34
Official Description (provided by the hotel):
Set beside the beautiful turquoise bay of Saint-Jean, Eden Rock - St Barths offers an English country house ambience and warm tropical sunshine. Created by David and Jane Matthews, the resort offers individually-styled luxury beach houses and superb suites and guestrooms, all clinging to the rocks or bordering the sand. This legendary hotel is the beyond perfect place to soak up the sun or to enjoy world class dining at 'The Sand Bar' and 'On the Rocks' restaurants both managed by the world famous Master Chef, Jean-Georges Vongerichten. ... more   less 
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Also Known As:
Hotel Eden Rock
Eden Rock St Jean
Eden Rock Resort

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