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“Nice place but disappointing service”
3 of 5 bubbles Review of Villa Melissa

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Villa Melissa
Certificate of Excellence
Castlegar, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice place but disappointing service”
3 of 5 bubbles Reviewed May 2, 2013

The location was great and building seemed new but we had some issues while there.

The room had a sewage odour possibly due to the fact that they do not seem to use P traps in their plumbing. The manager and wife were of almost no assistance and seemed to be more interested in time in their office than helping. Several attempts to confirm the booking or get more info prior to arriving were met with no response or eventually "all is OK" . The shower seemed to back up and spread water across the floor and their solution was to give us more towels rather than check out the drain for problems and fix it. they could have had more information on local amenities - grocery store (not jsut a convenience store), activities , etc rather than just point out from parking lot their is a convenience store that way and ferry over there and such. REcommend they make use of Google Translator or something to communicate better with their non-French clients. Room had a thick layer of dust in a few areas such as on top of toaster ove and cupboards but other than that seemed clean. Would have been good to know we were only supplied 1 roll of toilet paper prior to check in. Would have saved gas from going back to store, and back tracking from airport prior to checking in. LEARN SOME CLIENT SERVICE!!!!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GarPerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
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Additional Information about Villa Melissa

Property: Villa Melissa
Address: Rue des Palmiers | Anse Milan- Pointe du Bout, Trois-Ilets 97229, Martinique
Location: Caribbean > Martinique > Arrondissement of Le Marin > Trois-Ilets
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Specialty Lodging in Trois-Ilets
Price Range (Based on Average Rates): $
Hotel Class:3 star — Villa Melissa 3*
Number of rooms: 17
Official Description (provided by the hotel):
"Villa Melissa" is a new hotel place located on a top of hill in Martinique at Trois-Ilets, the famous touristical center of the island, close to the beaches and facing the "Flamingo Bay" and the capital city Fort de France. The hotel is composed of 08 studios and 09 junior suites fully equiped with, separated kitchennette and bathroom, internet wifi connection for each visitor's pleasure... ... more   less 
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Also Known As:
Villa Melissa Martinique/Trois-Ilets

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