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Reviewed January 28, 2018 via mobile

Great position, nice swimming pools and the beach. Room were spacious with balcony and the view. Possibility of sightseeing trips with big catamaran Diamond Rock.
Good choice for breakfast. I recommend the place.

Date of stay: January 2018
Trip type: Traveled with friends
1  Thank ante m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRV-BSH, other at Carayou Hotel & Spa, responded to this reviewResponded January 29, 2018

Good morning and thank you for sharing your opinion.
It will help our future customers to choose our hotel.
We are happy to have met your expectations.
Looking forward to seeing you again ;
See you soon
Bruno BIABIANI
Regional Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2017

I visited the Carayou in September, 2017 with a large group. The restaurant is very nice, with good buffets for breakfast and dinner. The deck overlooks the bay. It's a magnificent place to eat breakfast while watching the water.

The swimming pools are equally good. There are two, one overlooking the bay and another inside the hotel complex. There is a waterfall (slide?) in one of them, and the hotel offers excursions for hiking, snorkeling, and such.

The drawback is the rooms. The air-conditioning isn't terribly powerful, and the rooms are built to European standards of the 1980s- beds are relatively narrow and firm, there are few power outlets. It's quite acceptable, but American tourists are likely to be surprised at the accommodations.

Date of stay: September 2017
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank joeli308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa, responded to this reviewResponded October 30, 2017

Hello Joël,
Thank you for this nice review
Happy that you enjoyed your stay.
It's a pleasure to see you again ;
See you soon
Bruno BIABIANI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2017

If you like being near water and the local flavor, this is it! We watched the boats come in to the Marina via the channel from our room. Pool was fantastic and they offer many activities to keep you busy if you don't want to leave the resort. Staff were very helpful. Food was average; although I must say, the median of the crowd was retirees here. Also a short walk through the marina to find local charters, restaurants, and shopping. We will stay here again.

Date of stay: December 2016
Trip type: Traveled as a couple
2  Thank ginac3332016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa, responded to this reviewResponded April 12, 2017

Good morning,
It is with pleasure that we read your opinion and we thank you.
We are glad you enjoyed your stay.
It's a pleasure to see you again ;
See you soon
Bruno BIABIANI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2016 via mobile

very bad... the first impression of "a big nice hotel" disappeared after we entered the room. €700 for dirty walls, broken locks, no mini fridge, no mini bar (guess every self-respecting hotel has a fridge with at least welcoming bottle of water), 30yo bed covers with spots, electric wires sticking out from the ceiling, the balcony door was impossible to open... and a.. BUG!!! I was absolutely disappointed. I went to the reception asking where is the fridge, why we have those wires on the ceiling.. the receptionist answered me in a rude way like "I'm sorry girl you are not in an apartment or in a hostel to have a fridge in the room, you are in the hotel ☝"... but the woman changed the room without saying anything. the new room was exactly the same but at least instead of the wires on the ceiling we had a ventilator and didn't have problems with the balcony door.
the breakfast was nothing special.. every day the same. I always had a feeling that the canteen was dirty.. broken ventilators, boxes with dishes between the tables created the feeling of slovenliness.

guess this 3*** hotel got one star for the location that is very good, one star for the well kept big territory and the last star for the service.

Date of stay: December 2016
Trip type: Traveled as a couple
1  Thank Наташа Р
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa, responded to this reviewResponded December 18, 2016

Hello Наташа,
Thank you for your review
We have advised management to take the necessary action.
We're really sorry.
Best regards
Bruno BIABIANI

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Reviewed August 1, 2016

My friend and me booked a room at Carayou for 3 nights from 28-31 July 2016.
The location is perfect and you are close to the marina, shops, bars and many restaurants.
However, the wifi connection is really BAD , it doesn't even work and this since a long time because the sign that states that at the reception is taped there for a while already! You can see that the tape is old and the sign was there since we arrived....
So I get the feeling that they don't want to invest money in repairing the wifi issues and just put a sign there to inform the guests.
Furthermore, the employees at the breakfast area entrance hardly greet you and immediately ask if you wanna pay cash or by card (we have paid for room only and no meals as yet). One morning a lady even refused my money by saying she has no change and I, THE GUEST, need to go and get change.What a cheek!
I wonder if they ever heard the hospitalty sentence : GUEST IS KING.
They were really giving us a rude attitude.
Besides that, the tables are dirty and there is no cutlery on the tables so you as a guest have to go to an employee and ask for it.
They never pass by your table to take away the dirty plates from the buffet so you sit there with a pile of dirty plates in front of your nose.
Also, they have 2 swimming pools and one is called 'calme' which is not the case at all. There are kids playing ball games and screaming. They should use the other pool for kids and families and the 'calme' pool for adults and couples who want to rest.
To conclude, we study hospitality business management and this experience was way below our expectations! We didn't feel welcome at all and Carayou needs to improve badly on their customer service skills and professionalism!!!!!

Date of stay: July 2016
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Dea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRV-BSH, Assistante Directeur Régional des Ventes at Carayou Hotel & Spa, responded to this reviewResponded August 2, 2016

Good morning,

We have read your comment very carefully and we feel sorry to not have answered your excpectations. Our clients' satisfaction is very important to us, it's sad that you have not asked to meet a member of the direction during you journey instead of saying everything over Trip Advisor. Not a lot of people felt that they were not well received, that is why we are quite surprised. We could have helped you.

Above all of that, we hope that you took time to visit Martinique and that you enjoyed the hotel area.

Best regards;
Hope to see you again despite of your comment,

Caroline MARTIN

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