Checked in after a long travel day to find that our reservation for a king size bed with an ocean view was not available. Why make a reservation and give a deposit to hold a room if your not going to get what you requested? I was placed in a dbl bed room on a second floor which we had changed to a king at garden level. When I asked to speak to a manager I was told Elizabeth was not available and that nothing more could be done about the overbook. No follow up or apology from hotel management. The rest of our stay was up and down. Beautiful pool area, but beyond difficult to find servers. No pool manager in sight and had to beg and REMIND staff about an order! Met Ricky later in our stay and thought he was fantastic. Maybe someone at Starwood should look into making him the general manager, because it's obvious the current team has no clue. Guest room was poorly designed. No one explained the lighting design to us, but thankfully another GUEST did (your room card must be placed in slot near door and remain there for lights to operate). My wife isn't the tallest of girls but she's never had to use our luggage to reach the mirror over our sink. How about installing a normal mirror without multi-panels which make it difficult to view. The room issues would have been over looked if the service would have been more consistent. Atm was out of service, but when I asked for cash in the evening, the front desk girl told me she didn't have a money drawer. I could go on and on, but honestly we really liked the island. Someone needs to build another resort on Vieques so the W steps up it's game. It's a shame that such a lovely property is being managed so poorly.
- Official Description (provided by the hotel):
- Located on two private, secluded beaches, the W Retreat & Spa Ã Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, Travelocity, TripOnline SA, Jetsetter and HotelQuickly so you can book your W Retreat & Spa Vieques reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- w Retreat And Spa Vieques
- w Retreat & Spa Vieques Hotel Isla De Vieques