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“Location is the best thing about this place”

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W Retreat & Spa Vieques
Ranked #3 of 6 Hotels in Isla de Vieques
Certificate of Excellence
Near NYC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Location is the best thing about this place”
Reviewed March 13, 2013

I visited the W in Vieques last week with my family. We did not stay in the hotel, we rented a villa but visited the W for cocktails/dinner. On a positive note, I thought the location was absolutely beautiful. The Hotel is very "W" like - slick, modern working on a hipster groove. It seemed totally out of place and unsympathetic to its surroundings. The hotel needs to work on its provision of service. We waited forever for someone to take our drink order and even longer to have the drinks delivered to our table. The bar are was not at all crowded, so couldn't really understand the looooong delay. The menu was uninspiring and the food was probably the worst I had on the island. This hotel is really a case of form over substance. I should also mention, you'll pay top dollar for all things here. In summary, I was really disappointed.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank kgibson66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for taking the time to share your experience with the TripAdvisor community. We appreciate the positive and negative feedback a like, as it helps us improve our overall service standards. I'm sorry to read you encountered a breakdown in our service and overall felt disappointed. We are addressing the issues you mention, but thank you for bringing them to our attention.

Warmest,

Greg White
GM - W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (513)
Date | Rating
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English first
Chicago, Illinois
Level 5 Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed March 10, 2013

Absolutely breathtaking resort with gorgeous infinity pools, spacious suites, excellent restaurant and amenities on site. Perfect for a romantic getaway for two and the location can't be beat. The cost was reasonable for a high class property. However, customer service was very poor. They have lost every single one my reservations, including restaurant on site, spa (which I had to reschedule for a different day and was a major inconvenience) and even the restaurant reservations made by the concierge were never found. And this is after I confirmed the reservations twice by email and once in person since arriving at the resort! After speaking to other guests at the resort, this was a common experience for everyone. Our room was never cleaned properly, leaving dirty towels and trash in the bathroom and a dirty shower. Had this property not been located on a beautiful island with pristine beaches and unspoiled nature I would have given it 1 star. Come for the nature and peaceful relaxation but don't expect to be pampered.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lidia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for taking the time to share your experience with the TripAdvisor community. We appreciate the positive and negative feedback a like, as it helps us improve our overall service standards. I'm sorry to read you encountered a breakdown in our service and overall felt disappointed. We are addressing the issues you mention, but thank you for bringing them to our attention.

Warmest,

Greg White
GM - W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 9, 2013

I can not say enough good things about this hotel. Upon arriving, I felt instantly relaxed... the mood is set by appealing to all of the senses - delicious smells, perfect lighting, sensuous music (even when you dive underwater in the pool!), open spaces, luxurious colors, plush velvety fabrics... the list could go on and on!

Intimate and stylish. Top of the line everything in a magical setting.

TIP - Get the concierge to arrange a sunset Bio-bay kayaking tour for you! One of the most surreal experiences of my entire life!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tjtravelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM- W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level 4 Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 8, 2013

I would have given 3.5 stars but couldn't.
We're staying here right now for 5 nights. (March 6-11, 2013). The place is beautiful but quite expensive for what you get.
Pros:
Beautiful pool area
Nice enough adult beach
Very courteous staff.
Great views
Not too noisy (we're in Room 223, second floor, directly in front of the adult beach
Comfortable bed
Nice bathrobes
Good service at Blackbeards activities shop.
Plenty of beach towels for day trips.
Looking forward to our Bo Bay tour in two days.

Cons:
Food is iffy and expensive
Breakfast buffet is $28. Service is not exceptional. No sausage. Poor fruit selection.
(But coffee juice and an entree is $29)
Poor room lighting for reading
Flat screen tv does not face bed directly and cannot be turned.
Very uncomfortable chairs on our balcony.
Ate dinner here our first night and it was a mistake:
My spouse's shrimp and pasta entree arrived lukewarm. My snapper and Rice was disgustingly swishy tasting. They brought my wife a new entree quickly but took forever to grill some shrimp for me to go with my rice.
You need a car here. The best beaches on on the south side of the island (Caribbean) as ere the best restaurants (mainly in Esperanza).

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Buldurdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for taking the time to share your experience with the TripAdvisor community. We appreciate the positive and negative feedback a like, as it helps us improve our overall service standards. I'm sorry to read you encountered a breakdown in our service and felt disappointed. We are addressing the issues you mention, but thank you for bringing them to our attention.

Warmest,

Greg White
GM - W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 7, 2013

Travelled there in November 2012. I had a wonderful time. Management and staff were very helpful. Food was excellent at the restaurant and at breakfast. Our room was nice facing the ocean on the second floor. However the lighting sucked. Not at all enough light for reading. Also designer lighting is cool to look at but not practical. We had problems with light bulbs and television but all got repaired.
What you have to keep in mind is that you are on a tiny island and everything is imported.
We did have a relaxing time by the pool. We enjoyed our daily swimming at the "adult" beach which allows swimming "Au Naturel" - not that secluded but who cares !

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank axel16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM- W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2013

We had a very enjoyable stay at the W Hotel. The service was excellent, the room was a mix of fun and beautiful and the grounds were a mix of activities (tennis courts, easy access to a Jeep) and relaxation (poolside drinks, ocean views, lots of neat chairs to read books in). The complimentary morning coffee in the AM was a great perk. The spa was excellent as well (we got the couples massage). Overall, highly recommend.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a fantastic stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM- W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 7, 2013 via mobile

I've been in the hotel/hospitality business for more than 25 years and log about 40 nights per year in hotels, some for play but most for work. Having stayed in about half a dozen other W properties, it was easy choice for wife and I to choose W as the place to stay on Vieques, but WOW!!! Far exceeded expectations, from the very hip room that was larger than my first place, to the very welcoming front services staff, we were not left wanting for anything. Thank you W Vieques, we loved it!!!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyMango22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WVieques, General Manager at W Retreat & Spa Vieques, responded to this review, April 9, 2013
April 9, 2013

Hello,

Thanks for sharing your experience here on TripAdvisor. We're happy to hear you had a lovely stay, and look forward to welcoming you back to the island in the future.

Warmest,

Greg White
GM- W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Retreat & Spa Vieques

Property: W Retreat & Spa Vieques
Address: State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Isla de Vieques
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Isla de Vieques
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W Retreat & Spa Vieques 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Located on two private, secluded beaches, the W Retreat & Spa Ð Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more   less 
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Also Known As:
w Retreat And Spa Vieques
w Retreat & Spa Vieques Hotel Isla De Vieques

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