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“Grate hotel...” 5 of 5 bubbles
Review of Hilton Ponce Golf & Casino Resort

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Hilton Ponce Golf & Casino Resort
Ranked #1 of 7 Hotels in Ponce
Certificate of Excellence
A TripAdvisor Member
“Grate hotel...”
5 of 5 bubbles Reviewed May 24, 2013

Grate golf, pool, tennis and restaurant. Beach is not good. Overall, Love it! Grate location, near shopping mall, theaters, restaurants, etc. Friendly employees, very good rooms. I staid for a weekend get-away and enjoy it very much.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,449 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Sterling Heights, United States
1 review
3 of 5 bubbles Reviewed May 21, 2013

The cost of the room was a bit high for the quality of the stay. The room was spacious, clean, and quiet. Most of the personal greet you or acknowledge you, some seem to shy away from making contact but that might because of a language barrier. The distance from the parking lot to the room is long. Do not care for having to pay for parking when being a guest of the hotel and I parked the car. The casino is mostly slot machines and the dealers at the tables where not very friendly.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed May 17, 2013

We had a nice evening back in March 2013 at this hotel. A room with 2 beds, a lovely ocean view (with a pack of stray dogs wandering around) and a slightly friendly iguana. We enjoyed the grounds and pools. BUT....

We'd gotten a very good rate for 1 nights stay from the girl at the front desk when we arrived at the hotel without a prior reservation. This included parking and breakfast buffet the next morning. After we ate our breakfast, we went to the pool for a last swim. Upon returning to our room I noticed it had been made up by the housekeeping staff and our bags put to the side of the room. I never thought much of this. We left the hotel shortly thereafter, unfortunately, we did not officially check out of the hotel, just left the room and the keys inside.

When we got our M/C bill later that month we realized we'd been charged for 2 nights. We contacted the hotel directly and spoke with a very helpful person (Jose Torres) to whom I emailed a copy of the bill from the hotel we stayed at the next night (hundreds of miles away) in another town, showing we clearly had NOT stayed at this hotel the 2nd night. Long story short, they won't give us back the 2nd night and have stopped having correspondence with us completely.

I would NEVER recommend this hotel due to this fact alone. And it's fair to say, I won't be staying at any other Hilton establishments again. We travel all over the world and would rather stay in a flea bitten hostel before going back to a Hilton.

Room Tip: Just don't stay at all.
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  • Stayed May 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Cat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, May 20, 2013
Dear Cat H

I appreciate your review of your recent stay at our hotel. I understand from your review that there were some additional room charges that you did not expect. I can assure you that we never want to intentionally mislead our guests in any way and I sincerely apologize if the charges were not clear. Our main priority is for all our guests to feel respected and that we can resolve their issues in an efficient matter. Please know that we are looking into this issue and will most definitely contact you to correct any mistakes that might have occurred.

Thank you again for your feedback and if there is anything I could further assist you with, please feel free to contact me.
Sincerely,
Jose Caro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
1 review
4 of 5 bubbles Reviewed May 16, 2013

The hotel was clean and comfortable - especially the bed. We were very disappointed that we could not walk the beach at sunset or use the bikes. All outdoor activities were locked up at 6:00 – even the miniature golf. Overall the staff was friendly and helpful.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midland, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 7, 2013

Very nice hotel and all the services and staff were great. Only bad thing was having to pay for parking! Why do you have to pay when staying at hotel? Just another fee that makes one unhappy. This location has plenty of unuse parking area so I wonder the need for a parking fee. Tks.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Abel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conroe, Texas
Level Contributor
104 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed April 24, 2013

Went to the Ponce Hilton for a business dinner at their "La Cava" restaurant. The hosting staff was very pleasant. The food was excellent but service was very slow and erratic. Good wine list. But, the problem started when we tried to leave the resort.... Upon entering the property we took a parking ticket from a machine at the entrance...there were no signs as to what to do with it (in terms of validation). We approached the exit gate and there is not an attendant managing the exit...just a machine, where you're supposed to insert your validated ticket. Since we didn't know about any validation procedures, we had to honk the horn for the entrance attendant to come to us. This person told us (then) that we had to go back to the restaurant to validate the parking ticket...I explained that we were the last ones to leave the restaurant and that it was already closed...I even showed him copy of my $300 dollar bill so as for him to understand that we were really patrons and not trying to pull a fast one on him. He spoke to his manager on the phone and came back to us telling us that we had to go back to the lobby to get the ticket validated (there is no other way we could leave the property). We had to drive back the 1 mile back to the lobby and his boss was not at his stand..so I went and asked for the night manager (11:30 PM) and explained the situation to him...he then proceeded to do us the "favor" of validating the ticket so that we could go on our "merry way" back to San Juan to our hotel there (another 1 1/2 hours. The idiocy of making us drive back to the hotel lobby for a parking ticket validation was preposterous !! Especially when there were no instructions as to validation, and the restaurant staff did not offer or volunteer that information either. As for me, they just lost a customer....never again will they see me there...

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jenaro45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 20, 2013

I/We have stayed here many times and each time it still amazes me/us. The pool/landscape area has improved each year. The rooms are very nice, beautiful views. Quiet, yet lots of activities in the pool area, dining and casino. Hope to be back nex year. Hopefully to stay a little longer.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank maricao525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Ponce Golf & Casino Resort

Property: Hilton Ponce Golf & Casino Resort
Address: 1150 Caribe Ave., Ponce 00716, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Ponce
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Ponce
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Ponce Golf & Casino Resort 4*
Number of rooms: 254
Official Description (provided by the hotel):
An extensive beachfront resort strategically located minutes from downtown Ponce, with easy access to most business and tourist attractions and landmarks of the South and Southwest Puerto Rico regions, like Castillo Serralles, La Guancha, Guanica Dry Forest, Cabo Rojo and Ponce Museum of Art, Ponce Airport and Sea Port. Amenities include direct beach access, championship golf course, 24/7 full service Casino, fitness center, rooms and suites with balconies and ocean views, and an ample range of meeting and banquet venues with business center support. ... more   less 
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Also Known As:
Hilton Ponce Golf Hotel Ponce
Hilton Ponce Golf And Casino Resort
Hilton Ponce Hotel
Hilton Ponce Resort

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