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“A great oceanfront hotel jin Ponce!” 5 of 5 bubbles
Review of Hilton Ponce Golf & Casino Resort

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Hilton Ponce Golf & Casino Resort
Ranked #1 of 7 Hotels in Ponce
Certificate of Excellence
Lake Park, Georgia
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A great oceanfront hotel jin Ponce!”
5 of 5 bubbles Reviewed March 20, 2011

Our stay at the Ponce Hilton was wonderful. We stayed there for five nights and did not experience even one problem or disapointment. The staff was incredibly friendly and helpful. The property is beautiful and has a perfect ocean view. It is a quick trip into Ponce, but you will want to plan some time to stay poolside or at the beach. I am a fan of Hilton properties, but this one rated right up there with the best!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ScubaDocGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, May 5, 2011
Dear ScubaDocGA:

Thank you very much for posting a review with such generous comments for our Resort.

We are very glad you totally enjoyed your stay with us, and recommend it amongst your friends and family...

Hope you will return to Southern Puerto Rico in the near future,.... and to our Resort!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,451 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
ponce
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 10, 2011

My daughter's wedding was held last Friday March 4, 2011. I want to express my gratitude for the excellent work done by all the banquet personnel. The food and the ambience was extraordinary. All of our guest were impressed with the outstanding service and the facilities.

  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank arijun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, May 5, 2011
Dear arijun:

Thank you for taking the time to commend our Banquet Team.

We wish the best to your daughter and son in law's at starting a new life together.

May the future bring you and your family many more joyous moments,.... we at Hilton Ponce Golf & Casino Resort would be happy to celebrate them with you!
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Natick, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 2, 2011

Overall, 5 Stars. There was nothing lacking at this hotel. We travel often and this had it all. I did not see a "dirty beach" as others stated. It was small and slightly rocky. It is a public beach but never had any more than 10 people on it. The food was excellent. The price was "okay". For a Hilton, it was priced excellent. Packing was very easy. Staff was open and friendly. The casino was small but clean and "up to date". The pool was relaxing and open 24 hours. The entire place felt like home and never had that "crowded feel". I will be back and I recommend this hotel to all.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lovetotravel8884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethpage, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 25, 2011

We stayed at the Hilton Ponce for 10 days and as always the vacation was great. We have been here about 9 or 10 times, again the weather was perfect 83 to 89 with a breeze each day . The golf course was in great shape as always, the club house staff is exceptional and sees to your every need.
Valentines dinner at the LA CAVA was excellent along with the service and music. This trip we did not play golf everyday we took a break and scuba dived with Blue water Scuba. The owner of Blue Water - Jesus Morales was just great, if you are a diver or snorkeler and you're in Ponce, he is the man to see.
This hotel is sooo consistent in service and cleanliness, that is why we return so often. I must say the weather in Ponce is also consistent dry and hot not like Florida or other parts of PR.
I must say I am already planning our next trip to the enchanted island . Hilton Ponce Costa Caribe
is my vacation destination, friendliness, cleanliness, value, GOLF, weather, restaurants and
the Caribbean sea.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dantidal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, March 12, 2011
Dear dantidal:
Thank you so much for your loyalty and for sharing these kind review on your recent visit.

We are very happy you enjoy so many different options of the facilities and services we have available, and even exploring a bit further, like diving and snorkeling in the beatiful areas nearby.

We strive to provide satisfaction and it is highly rewarding to read we made you feel once again at home away from home.

Until next year, hasta la vista!
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New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed February 24, 2011

This hotel was a hideous slab of gray concrete. Do not go there. I went with my family and was hugely disappointed. Puerto Rico is so beautiful, it would be a shame to visit and get stuck at this ugly hotel. Pool and beach were dirty. Much better options near San Juan.

  • Stayed February 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sd9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, March 12, 2011
Dear sd999:
Thank you for sharing your opinion on our Resort.

It is surprising your rating our property as a massive concrete building, when we have over 80 acres of grounds, with plenty of gardens, a tropical oasis with over 200 palm trees at the pool area facing the ocean, with children's open playground, and plenty of space to relax, which is precisely why many savvy travelers find us their favorite family-friendly Resort after trying other properties in the San Juan area.
Nevertheless, we thank you for being a regular visit to Puerto Rico and invite you try one of the many Hilton Worlwide properties available as well on the North side of the Island.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed February 21, 2011

Once past the reception desk (good experience) the service took a nose dive. We waited over an hour to be served in the La Cava Rest. No, it wasn't crowded. Food was over cooked and cold as well as over priced. The same terrible service was found at breakfast, food was better there.
The one bright spot was the Steak House found at the golf club house, good food, good service, but only open for lunch?!?
The beach was substandard, the pool small.
Over all a disappointing experience with Hilton.
The Casion had the aroma of a wet, dank musty basement.
JG

  • Stayed February 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank JLG_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, March 12, 2011
Dear JLG_11:

Thank you for setting the time to write about your visit to our Resort.
We are sorry that the experience dining was not up to your expectations. We have shared these comments with the appropriate Team Members and it will help us increasing the efforts in guest satisfaction pursuit.

We hope to see you again and will be glad to be of assistance in personally ensuring your visit is a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 18, 2011

Excellent manager's cocktail party that gave us an opportunity to converse with Hotel management on a one on one basis, enjoy fine DonQ cocktails and mingle with other guests. Outstanding gathering.

Fabulous La Cave resturant.

Great Valentines dinner

  • Stayed February 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TJS44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, March 12, 2011
Dear TJS44:

Thank you so very much for taking the time to review our Resort after your recent visit.

We are glad you enjoyed our Valentine's Day events, and meeting our Leader's Team during the Manager's Cocktail.

We look forward to your next visit to Ponce, the home of DonQ!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Ponce Golf & Casino Resort

Property: Hilton Ponce Golf & Casino Resort
Address: 1150 Caribe Ave., Ponce 00716, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Ponce
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Ponce
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Ponce Golf & Casino Resort 4*
Number of rooms: 254
Official Description (provided by the hotel):
An extensive beachfront resort strategically located minutes from downtown Ponce, with easy access to most business and tourist attractions and landmarks of the South and Southwest Puerto Rico regions, like Castillo Serralles, La Guancha, Guanica Dry Forest, Cabo Rojo and Ponce Museum of Art, Ponce Airport and Sea Port. Amenities include direct beach access, championship golf course, 24/7 full service Casino, fitness center, rooms and suites with balconies and ocean views, and an ample range of meeting and banquet venues with business center support. ... more   less 
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Also Known As:
Hilton Ponce Golf Hotel Ponce
Hilton Ponce Golf And Casino Resort
Hilton Ponce Hotel
Hilton Ponce Resort

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