Service throughout the hotel needs work. Despite the beautiful location the lack of service ruins the trip. The staff seems willing to help but untrained, confused and overwhelmed. Perhaps they should get a lesson from the manager at the Ritz in Cancun - that hotel has superb service.
- Official Description (provided by the hotel):
- Somewhere between idyllic and perfection sits a Puerto Rico resort of such intimate luxury and rare character, it calls to those who believe every journey should be a voyage of discovery. Once a 1,400-acre sugar plantation owned by the Livingston family, Dorado Beach caught the eye of conservationist visionary Laurance S. Rockefeller, who in the 1950s transformed the lush landscape into one of Puerto Rico’s most exclusive luxury resorts. With its serene coastline, private residences, spa sanctuary, golf courses and a harmonious sense of place that blends masterfully into the natural surroundings, Dorado Beach, a Ritz-Carlton Reserve invites guests to arrive spellbound – and depart speechless. ... more less
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