Just returned from Hyatt Hacienda del Mar. Went with a couple friends. Had hoped to stay at the Westin (which I will do next time!) but they were booked during the time we were there. So, we booked the two bedroom at the Hyatt which certainly gave us a good amount of space. We had held rooms at the Hyatt and at the El Conquistador . I had sent the El Con an email and called looking for clarifications and answers to the concerns listed in Trip Advisor reviews and received no response. In addition, the value of a two bedroom with kitchen and living room at the Hyatt (with questionable reviews) versus the single room at the El Con (also with questionable reviews) for the same price helped us make our decision.
The Hyatt was responsive to my questions. I believed they were thorough and truthful in the information they gave us prior to our arrival. In addition, they called us prior to our arrival asking if we needed transportation from the airport to the Hyatt, which we did not. I strongly recommend renting a car if staying at the Hyatt as there is not much to do on sight except sit on the beach or near the pool or play golf.
Each time upon entering our room (5309 and 5310) we could smell that the room was musty/moldy. After being in the room a while the smell became less noticeable. (Not sure that is a good thing!) Clearly the tropical location makes it difficult to keep moisture out of rooms but it is something that needs to be addressed. In addition, the room décor and bedding definitely need to be updated.
The Zen restaurant located in the now closed Cerromar hotel was good. We also ordered salads from the beach bar, which were fine. Beyond that, we ate breakfast in our room and most other meals off of the resort property. A Grande grocery store in nearby Dorado was a good spot to purchase items to stock up the fridge.
The Hyatt Hacienda beach was nice. The beach is well located with a nice wind (sometimes very strong!) to keep sunbathers cool. Waves can get large and strong, so use caution with young children on the beach. A nice large sand area allows for beach activities. The pool areas, while in need of updating and some additional normal upkeep, were decent as well. Due to the vacated property next door and the limited amount of people staying at the Hyatt, there was no shortage of beach chairs.
While I see some guests were unhappy with the staff/service, we did not have any complaints about the staff. We felt housekeeping did a good job cleaning the rooms with what they had to work with. In addition, the front desk was helpful in a number of ways including a stack of printed directions to tourist attractions and a large book of menus for area restaurants that they recommend. I had a service at the spa and found it to be nice. While there are certainly much more luxurious spas, this was pretty good considering the situation of the property.
The adjacent property of the former Hyatt Cerromar Hotel is in disrepair. A close look (well not even that close!) at the building and grounds shows deterioration and mold. This situation does not help the Hacienda del Mar status at all. Hyatt had distributed a letter to Vacation Club owners updating them on the situation of the property. Apparently the Hyatt Vacation club had tried to purchase the adjacent former Hyatt Cerromar hotel but the owner of the property is now in negotiations with someone else.
The Hacienda del Mar does a good job of keeping the grounds up. I have attached photos of the beach and pool areas. I realize I forgot to take pics inside the room, but the web site photos of the room are fairly comparable to the current state of the rooms.
I am a rather picky hotel guest and prefer much more luxurious and more updated accommodations. I would be likely not to stay here again unless the property underwent upgrades. I am surprised that Hyatt has not done so as of yet. However, depending on your expectations, it was certainly an acceptable place to stay if you are not quite so picky, are looking for a good value and a quiet beach location to relax and soak in the sun.
- Official Description (provided by the hotel):
- Discover the beauty and charm of Dorado, Puerto Rico in luxury. Hyatt Hacienda Del Mar, A Hyatt Residence Club invites you to experience paradise and true serenity at this beachfront resort, located just 25 miles from San Juan and situated on the famed Dorado Beach. Your worries and cares will drift out to sea with the warm tropical breezes as you soak up the sun on our private beach or poolside. Play a round of golf at one of the nearby championship golf courses or rejuvenate with a spa treatment at the Spa Del Sol. Plan a day trip to the El Yunque Rainforest or soar through the skies like an eagle hang gliding. Fun in the sun awaits with nearby water sports including windsurfing, jet skiing, snorkeling, kayaking, catamarans, deep-sea fishing and horseback riding. Visit historic Old San Juan founded in 1591, explore the Camuy Caverns–third largest cave system in the western hemisphere–or take a free tour of the Bacardi Rum Distillery. Let our friendly, professional staff take care of arranging your activities both near and far. Hyatt Hacienda Del Mar features spacious studio, one-bedroom and two-bedroom beachfront accommodations, some of which include full kitchens and jetted spa tubs. Enjoy on-site amenities like tennis, mini-golf, basketball court, sand volleyball court, game room and a state-of-the-art fitness center featuring LifeFitness equipment, free weights, exercise cycles, and treadmills. Enjoy lunch and your favorite tropical drink at the Blu Bohio Bar and Grill or take it surfside if you wish. At the Hyatt Hacienda Del Mar on Dorado Beach, you'll discover all the fun, sun and excitement that have made Puerto Rico a legendary getaway. Please contact the resort directly to reconfirm your reservations if necessary. This is a non-smoking resort. Guests must be at least 21 years of age to check-in. ... more less
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- Also Known As:
- Hyatt Hacienda Del Mar Hotel Dorado
- Hyatt Hotel Dorado
- Hyatt Resort Dorado
- Hyatt Dorado
- Hyatt Cerromar
- Dorado Hyatt