In the immortal words of Yogi Berra, it's deja vu all over again. We love to come down here in the winter, since it's relatively cheap points-wise (Hyatt timeshare), the weather is normally good, the beach is nice, and we know what we're getting into.
As with all other visits, the ugly behemoth property next door is still there (now, according to the front desk, owned by Marriott... we were also told for the 4th time it'll be torn down by end of summer- not holding my breath on that). First impressions matter, and unfortunately the first thing you see as you drive up to the Hyatt is this overgrown, empty, unmaintained mess that's about twice the size of the Hyatt property. It would be nice to just ignore it, but that's impossible.
The rooms are OK but are really in need of updates and better maintenance. For example, our room had holes in the inner curtain in the bedroom, a small tear in the cushion on the couch, and a burn hole on the plastic cover on one of the dining room chairs. Regrouting needed on tiles in shower.... DVR wasn't connected to TV, which was discovered after trying to get a movie to play for about 20 minutes. And don't get me started on the wi-fi..... very inconsistent, often had trouble getting connected and extremely slow when on. Just examples of stuff you normally don't see in a Hyatt.
On the other hand, the grounds were well maintained and the staff was friendly as usual. Some asphalt has taken care of the potholes that were prevalent last time we visited, and it looked like the tennis courts had been improved. The fitness center, which is important to me, is about the same as last visits, just older. 2 of the 3 treadmills were out of service, but the ellipticals were fine. They could use additional weight plates for the Smith machine and higher weight dumbbells. The weight machines were OK but they could use a multi-exercise unit that coule provide more flexibility.
When you visit this resort, you really do need to rent a car. There's nothing nearby and a very limited menu at the outdoor bar near the pool. We did have breakfast by the pool one morning and it was very good and reasonably priced, but you need to travel into Dorado itself, which is a few miles away, for real restaurants. We typically visit a local grocery and just fix most of our own meals in the room.
I hesitate to mention this, but.... on one of the days we were there, a gentleman apparently collapsed and died in one of the hot-tubs. Unfortunately, the medical examiner (or coroner, or whatever they call it down there) wasn't available and they couldn't move the deceased until he was examined, so they put a bunch of crime scene tape around the hot tub area and posted a policeman there. The corpse remained, though, with a bunch of towels piled on top of his body for at least 4 hours until it was released. A very strange circumstance that spooked my wife when she saw the towels with arms sticking out of the pile.
Again, we like this resort for its availability and nice weather, but I would warn visitors about the relative lack of entertainment/food options and the giant abandoned property next door.
- Official Description (provided by the hotel):
- Discover the beauty and charm of Dorado, Puerto Rico in luxury. Hyatt Hacienda Del Mar, A Hyatt Residence Club invites you to experience paradise and true serenity at this beachfront resort, located just 25 miles from San Juan and situated on the famed Dorado Beach. Your worries and cares will drift out to sea with the warm tropical breezes as you soak up the sun on our private beach or poolside. Play a round of golf at one of the nearby championship golf courses or rejuvenate with a spa treatment at the Spa Del Sol. Plan a day trip to the El Yunque Rainforest or soar through the skies like an eagle hang gliding. Fun in the sun awaits with nearby water sports including windsurfing, jet skiing, snorkeling, kayaking, catamarans, deep-sea fishing and horseback riding. Visit historic Old San Juan founded in 1591, explore the Camuy Caverns–third largest cave system in the western hemisphere–or take a free tour of the Bacardi Rum Distillery. Let our friendly, professional staff take care of arranging your activities both near and far. Hyatt Hacienda Del Mar features spacious studio, one-bedroom and two-bedroom beachfront accommodations, some of which include full kitchens and jetted spa tubs. Enjoy on-site amenities like tennis, mini-golf, basketball court, sand volleyball court, game room and a state-of-the-art fitness center featuring LifeFitness equipment, free weights, exercise cycles, and treadmills. Enjoy lunch and your favorite tropical drink at the Blu Bohio Bar and Grill or take it surfside if you wish. At the Hyatt Hacienda Del Mar on Dorado Beach, you'll discover all the fun, sun and excitement that have made Puerto Rico a legendary getaway. Please contact the resort directly to reconfirm your reservations if necessary. This is a non-smoking resort. Guests must be at least 21 years of age to check-in. ... more less
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- Also Known As:
- Hyatt Hacienda Del Mar Hotel Dorado
- Hyatt Hotel Dorado
- Hyatt Resort Dorado
- Hyatt Dorado
- Hyatt Cerromar
- Dorado Hyatt