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Embassy Suites by Hilton Dorado del Mar Beach Resort
Ranked #3 of 3 Hotels in Dorado
Certificate of Excellence
Reviewed July 11, 2014

the hotel room was clean and always cared for my the attendants each day. The pool area is busy but the water was always dirty with hair and other items in it. Breakfast area was ncie but not enough staff to handle the SUPER busy flow and would run out of food The valet service was great and staff was always nice.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
4  Thank Nadia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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817 - 823 of 1,810 reviews

Reviewed July 8, 2014

Clean hotel, beautiful reception area... The pool and outdoor bar , eating area were really well kept and the food was fantastic. Complimentary breakfast was great every morning, The staff really cared about doing their job well. Definitely recommend. The beach was clean, paddle boats were easily attained and used … fantastic resort atmosphere. Local cheap eats (Meson, Church's Chicken etc.) if your looking to save money. This place really was great !

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
4  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014 via mobile

Last week my family and I spend 4 days in this hotel. The rooms were very good for the family and the kids. The breakfast keep us full almost till late afternoon. The little ones enjoy all the pools. Definetly it was a great family spot. The Hotel its close to restaurants and fast foods c so you dont have to eat in the hotel all the time.

  • Stayed: July 2014
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1  Thank Ginaorti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

I stayed at the Embassy Suites in Dorado from Monday, June 30th to Friday, July 4th. On Monday, I called for room service which was never delivered. The Blue Sea Horse Bar's service is extremely slow and did not manage bill accurately. The Internet service is also very slow. I saw several cigarette butts around the gardens. I expected a little bit more...

  • Stayed: June 2014, traveled solo
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2  Thank Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2014 via mobile

Wedding weekend stay. Brother in-law booked 25 rooms months in advance and paid in full.( over twenty grand.)Two of the room guests came on Friday July 4 due to a medical emergency. Reservation had been canceled and rooms resold although they were paid for. Manager said all rooms were full and there was nothing she could do. That left 7 guests without a room, one of them handicapped. Four members of my family had to be accommodated in my room making a room for three one for six. Same thing happened with the other three.Had a terrible night sleep and they charged my brother in law extra money for this. Manager claims it is a hotel policy to resell rooms that have been paid for but guest don't check in "on time"and that he should have read the fine print in the contact. This is not the service one expects from Embassy/ Hilton and it leaves a lot to be said about local management and their lack of communication. We didn't even get an apology and I still have one more horrible night sleeping in a room full of people. If it weren't for the wedding I would have gone home.

  • Stayed: July 2014
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4  Thank Jeannette O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this reviewResponded July 8, 2014

Dear Jeannette O:

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope you’ll give us another opportunity soon to make your stay the best it can be.

Regards,
Isaias Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

The room had a great view and the balcony was wonderful... When I checked in the chair at the table was in terrible condition... Now when I took a picture down, they changed it right away... But should never have been left in the room. Ice machine on floor broken, service for towels at the pool was iffy... While they listed multiple specialty drinks for the managers reception, they were out of all but one of the flavored rums, tried to get a Caesar salad, and they were out of Parmesan cheese (a great gourmet grocery store was literally5 min away...could they not go get it???). Made coffee in the room, but no creamer...But with that being said the chef making the omelette's this am was fantastic, fast, very personable, and the buffet was much better than the one at the property in San Juan.
I will say when I took the picture of the chair down, they did take off the resort fee, so that was a nice touch.
Self park is a bit away and part under construction. But not a bad price.
Their beach is small but nice, and the pools were in good shape, so that was nice too

  • Stayed: July 2014, traveled solo
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3  Thank sla102560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2014

If you are looking for a smaller, clean beach area then this is your place. I like walking along the beach, but this one was too confined to do so. It would be great for families with smaller children. The hotel staff was awesome. The facilities were older, but kept clean. Parking was farther away than I like, but overall ok. Fewer people were at the pool during the week which made it nice and relaxing. We will be back, but maybe not this hotel.

  • Stayed: June 2014, traveled as a couple
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Thank claydh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dorado del Mar Beach Resort

Address: 201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Dorado
Price Range: $197 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dorado del Mar Beach Resort 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
The only all suite beachfront resort in Puerto Rico offering a peaceful alternative to bustling San Juan, our beachfront resort is located in the charming town of Dorado, and only a short drive to the capital city. This relaxing retreat offers spacious two room suites and tropical views from your balcony. This resort also offers great value with free made-to-order breakfast and an evening reception. ... more   less 
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Also Known As:
Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
Embassy Suites Dorado Del Mar Beach And Golf Resort
Puerto Rico Embassy Suites
Dorado Embassy Suites

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