We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful Accomodations”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Dorado del Mar Beach Resort
Ranked #3 of 3 Hotels in Dorado
San Juan, Puerto Rico
Level Contributor
3 reviews
3 hotel reviews
“Wonderful Accomodations”
Reviewed April 9, 2014

I am a person of few words. All I can say is the hotel is clean, up to date, comfortable. It is worth your money to stay here. The staff is VERY polite and helpful. The shower head in the shower delivers a wonderful stream of water for showering.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank dianelv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,712 reviews from our community

Traveler rating
    667
    532
    301
    132
    80
See reviews for
802
414
30
167
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
New Hyde Park, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2014 via mobile

From the moment we arrived, the staff.. From front desk to wonderful ladies who come to clean our rooms-- one word- excellent service! Everyone greets you, smiles at you, accommodates you without hesitation at all times, and never ignores you! We have stayed in many hotels but none with so much hospitality.
The rooms are spacious- a front room with a couch and chair - has a TV and a table. Then the bedroom area has another TV. There is also a balcony..can have the option of having the ocean view from the balcony.
Only downside to this resort is their private beach.. Not fun at all.. Beach looked dirty and had rocks in the sand everywhere so it was not fun to walk on the beach. We stayed at the pool area the entire time after being disappointed by the beach. Pool areas are beautiful and clean.
Overall we had a great experience here at Embassy. Worth the $ spent!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LIsland-ers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, April 14, 2014
Dear LIsland-ers:

I am very happy to read such a nice and detailed review of our hotel, I would be honored to be able to personally welcome you at our hotel in your next stay, my apologies for the inconveniences at the beach area, please be advised that eventhough the beach is a public we assign staff to clean it on a daily basis, I will ensure to work on improving this area so that in your future stay you can get the full positive experience.

Have a excellent day!
Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2014

It was a nice location, however, the grounds were not up to normal standards for an ES. The "hot" tub was a warm at best. It just did not feel like an ES. It was a nice beach and nice view. The resort fees were a little high and you had to pay for parking.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, April 14, 2014
Hello Jay S:

Thanks for submitting your review and advising us of your experiences, I am sorry we did not fully meet your expectations in terms of conditions of property and pricing, your comments are very much appreciated and will be taken into consideration for our improvement.

Have a beautiful day!
Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, OH, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2014

The room "felt" dirty overall. The A/C system could not remove the moisture from the air, and as such everything was damp. The room smelled musty. The bathroom grout was dirty, as was the caulking. The shower water pressure was so high and the temperature non-operable that I couldn't take the shower for more than a few minutes b/c the water was unpleasant and too hot. The pillows were lumpy and old. The sliding door and curtain hardware were rusted and therefore difficult to operate. The hot tub was not hot, but tepid. Except for the omellete station, the b'fast was non-appetizing...particularly the scrambled eggs, which didn't resemble eggs at all. This hotel has much potential, but it is not well-maintained.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, April 8, 2014
Dear james W:

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality.

We will discuss all your findings and will work on correcting these areas, my most sincere apologies for the inconveniences encountered in our hotel, I can assure that we are very commited with guest satisfaction and this is not the rule, only an exception. Hope you would reconsider Embassy Suites Dorado in the future.

Kind Regards,
Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, TN
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 4, 2014

Good things:
Breakfast was very good- wide assortment, made to order omelets, and they had bacon every other day.
Flat bread pizzas at the bar & grill by the pool were good and not too expensive. There were also fun kids drinks for $2 (blue ocean, shirley temple, etc). Mojitos were good.
Hibachi restaurant across the street was very good.
The pool was great and was the highlight of the trip- not too deep for the kids to be able to enjoy, had a good zero entry area and also a nice kiddie pool area by a small playground set. It was clean and seemed well maintained. We saw an iguana and a few lizards, which was fun, near the pool. You can rent inner tubes by the day cheaply by the pool and that was fun too, though i bet makes things crazy if it's crowded, which is wasn't.
The beach was sort of made into a cove by the rocks, which made the waves not too strong for the smaller kids to enjoy. We enjoyed paddle boating. You do need to wear water shoes to protect your feet.

Not so good things:
The floor of our room was so disgusting that we wore shoes the whole time. It had a weird feel, and then after spilling a small amount of water and wiping it up with the towel to find that the towel was then brown was pretty gross. Kept trying to keep the kids from sitting on the floor to color because their knees and feet would get stained grey/brown. Seriously.
The fold out sofa- we have a large family and so we were using the fold out sofa to sleep on. Probably one of the worst fold out sofa in existence. Dirty, very thin mattress on a horrendous frame. The double beds in the main room seemed fine.
The bar and grill by the pool is not a place to order real food, like mahi maui, which was not good at all. Stick to bar type food and you'll be fine.
General upkeep was spotty. Our iron was very broken, though functional, it looked like we could shock ourselves any second. The hairdryer was also broken, stuck on one setting, and very sticky. fortunately we didn't use either much. the lock to the balcony was bent and difficult to use.
The "partial ocean view" is not worth very much at all. Maybe $5/d. It's very partial and over some not-so-scenic views.

I would go here again but not if it cost very much to stay. At least if we could get a room with less grimy carpet.

Room Tip: Ask if they have rooms with clean carpet. And if you need to sleep someone on the sleeper, try to j...
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rrrrbecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, April 10, 2014
Dear rrrrbecca:

Thanks for providing such detailed review about your most recent stay at our hotel, feedback is always appreciated as we use the comments to improve upon experiences, I will deliver the message to the corresponding managers and action will be taken immediately. Please be advise that we will undergo renovations starting August 2014 and hopefully by the time you return to our hotel we can deliver what you expected of our resort.

Sincerely,
Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Pennsylvania
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 4, 2014

We have stayed at this resort several times, it was disappointing to find that there have not been any updates in years! I was actually told they have not updated or renovated since opening which was well over 15 years ago, at least. The golf course is closed and has been for over six months... the rooms have rusty refrigerators, walls in need of paint, broken items, old old couchs and dirty chairs as well as bathrooms in need of a good cleaning and many repairs... it just has an older and (being kind) not so clean feel to it. The lobby is basic, the store there in the lobby is missing the mark. Service is fair... The pool is nice, the beach is terrible with old broken chase lounges piled in a stack and no service or attention to the enter at your own risk gated exit door - just again missing the mark for making customers feel safe and pampered. There is a nice included breakfast buffet... Regarding the happy hour - we like wine but not so much there - too bad because the offer a guest happy hour with free house drinks. We had issues with outsiders trying to take advantage of the free items and the pool - they would wait and sneak in with guests. At one point we watched 11 people come in from the PUBLIC beach area - that makes you wonder about the safely of the resort... It's a shame and it has potential but it's going down hill fast! On our last couple of days there we moved to the Caribe Hilton and it was like going to a different island.. Our favorite resort is El San Juan Hilton... it's pretty amazing and the beach, rooms, service, lobby, all around - spectacular!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hojopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, April 7, 2014
Dear hojopa:

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality.

I am hoping to get an opportunity to speak with you regarding your stay and do hope to hear from you soon. I am sorry for the experience you had and ask that you please either email or call me at my contact information below. Your opinions are important to us.

Kind Regards,
Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnsville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2014

This hotel has a small pool area, no activities, the hot tub isn't hot, the beach area is ONLY the lagoon - you cannot get to a beach from their private lagoon. This is too far away from attractions on the other side of San Juan. The light snacks is popcorn. The breakfast is the same buffet every morning. The staff are great and the hotel is clean. But BORING.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, April 14, 2014
Hello Donna D:

First of all I would like to extend my most sincere apologies if you did not find that our hotel was not as entertaining as you had expected, we will consider you comments in order to improve future guest experiences during their stay. Thank you for your compliments about the staff, we will share the comments. I hope you would reconsider our facilities in the future.

Have a beautiful day!
Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Dorado
13.0 mi away
Condado Vanderbilt Hotel
1.8 mi away
Dorado Beach, a Ritz-Carlton Reserve
12.4 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#20 of 46 in San Juan
4.0 of 5 bubbles 6,872 reviews
Show Prices
Show Prices
Show Prices
16.7 mi away
Embassy Suites by Hilton San Juan Hotel & Casino
13.4 mi away
San Juan Marriott Resort & Stellaris Casino
13.2 mi away
La Concha Renaissance San Juan Resort
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Dorado del Mar Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Dorado del Mar Beach Resort

Property: Embassy Suites by Hilton Dorado del Mar Beach Resort
Address: 201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Dorado
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dorado del Mar Beach Resort 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
The only all suite beachfront resort in Puerto Rico offering a peaceful alternative to bustling San Juan, our beachfront resort is located in the charming town of Dorado, and only a short drive to the capital city. This relaxing retreat offers spacious two room suites and tropical views from your balcony. This resort also offers great value with free made-to-order breakfast and an evening reception. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Hilton Hotels Direct, Hotwire, Hotels.com, Cheap Tickets, Cancelon, HotelsClick, HRS and TripOnline SA so you can book your Embassy Suites by Hilton Dorado del Mar Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Dorado Del Mar Beach And Golf Resort
Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
Puerto Rico Embassy Suites
Dorado Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing