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“Good value. Location requires a car.”

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Embassy Suites by Hilton Dorado del Mar Beach Resort
Ranked #3 of 3 Hotels in Dorado
Certificate of Excellence
Reviewed March 20, 2014

This is a fairly nice hotel with the typical Embassy Suites layout: A bedroom and a small living room with a pull out couch. The interior is a little more dated than other Embassy Suites I have used. The bathroom is small and definitely not up to the brand standard - but how much time will you spend in there when in Puerto Rico? The hotel is a 30 minute drive from San Juan except if travelling during morning or afternoon rush hour when it is more likely to exceed 60 minutes. The staff was very pleasant. Housekeeping was unreliable as far as timing and during our week long stay the room was cleaned at very different times of day. Twice we had to call as they had forgotten all together. Breakfast is predictable but nice and the gentlemen cooking the eggs were superb. On weekends the music (a musician singing along to a computer track) was loud - and perhaps this could be toned down. Parking is in an adjacent garage at a cost of $18 a day. Pools are nice and clean. The beach is public but not crowded. The beach was clean and protected by a seawall and there are some fish when snorkeling. The golf course is closed indefinitely - so don't plan on playing golf. The tennis courts are open during daylight and the surface is a little rough - my wife and I played quite a few times and never saw anyone else play.
We did not enter the casino which is in a separate building and appears fairly small.
The best thing is the daily Happy Hour - free wine, beer, mixed drinks and popcorn - a great way to end each afternoon in paradise!

Room Tip: Higher floors better views. Ocean front has great view. All rooms have balconies but some face parki...
  • Stayed: March 2014, traveled with family
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1  Thank gensurg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this reviewResponded April 4, 2014

Dear gensurg:

Thanks so much for providing such detailed feeback about you most recent stay, your comments are very much appreciated and I will ensure to communicate with the respective departments in order to ensure action is taken.

Have a great day!
Isaias Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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864 - 870 of 1,808 reviews

Reviewed March 18, 2014

This Embassy Suites is in terrible need of a major make-over. The attitude of the staff reflects the condition of the property. It is a noisy, poorly run hotel and not worthy of the Hilton Brand. The Breakfast was poorly cooked and the attitude of the staff was one of "if you hurry, we can shut this down". The band playing in the lobby "bar" was so loud that it could be heard in my room on the 7th floor and the vibration through the walls. The Staff considered this to be normal and that any comments contrary were not their problem. I don't normally write a negative review, but in this situation, I feel it is definitely warranted.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
3  Thank Jefferson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this reviewResponded March 19, 2014

Hello Jefferson C:

Thank you for sharing your review of your recent stay at our hotel. We sincerely apologize you did not receive the level of service you've come to expect from us. The issues of service and noise levels have been addressed with our teams in order to improve both of these areas for guests moving forward. We appreciate you alerting us to these issues.

Thank you again!
Isaias Rodriguez

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Reviewed March 13, 2014

Booked for 3 days 2 nights in early March 2014. The suite was nice and clean but the couch bed mattress was old and thin. it was not very comfortable. The staff at the hotel was great and greeted me as a returning customer. I have stayed many times at this hotel and was very pleased. The veiw I had from my room and the grounds were great.This time I was not pleased with breakfast. The food was cold and there was no coffee to drink both days I went to breakfast. This was the first time I have been there the breakfast was really bad. It was nice not to have to deal with construction in the parking lots now since the casino was completed. I will definitely go back again but hope that the breakfast will be back to what it once was.

Room Tip: Higher floors have best view and are quieter.
  • Stayed: March 2014, traveled with friends
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1  Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this reviewResponded March 19, 2014

Dear Joseph A:

Thank you for submitting your review about your most recent stay at our hotel, I am delighted you are a returned guest and hope you would continue considering us for your future stays, I am sorry we did not meet your expectations with the conditions of the sofa bed and quality of the breakfast. In regards to the breakfast I will communicate with the management of our F&B department in order to take immediate action, also please be advised that this year we will undergo renovations of the suites which will include new and more comfortable sofa beds.

Have a great day!
Isaias Rodriguez

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Reviewed March 10, 2014

My room was outstanding with a great view. Hotel was very beautiful with a great atmosphere. I enjoyed the beach area, but the water was too murky to see anything while snorkeling. The compound it is on was very well kept and beautiful. It also has a some nice restaurants on property.

Room Tip: Ocean view if you can!
  • Stayed: September 2013, traveled on business
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1  Thank TommyV30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this reviewResponded March 12, 2014

Greeting TommyV30:

Your comments are very much appreciated, specially considering that you stayed with us in September and still took a few minutes out of your valuable time to write such a nice review of your stay in our hotel. Hope you would reconsider staying with us in the future and I can welcome you.

Have a great day!
Isaias Rodriguez

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Reviewed March 7, 2014

Awesome experience. Hotel Staff are the friendliest people of just about any place we have ever been to. The breakfast and evening reception are an added bonus and of course location, location...location.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this reviewResponded March 10, 2014

Hello David A:

Thanks so much for such a nice review, I am very happy to read you had a nice experience in our hotel, I will definitely share the comments with our staff who will also be delighted.

Hope I can personally greet you upon your reurn to our hotel.

Have a beautiful day!
Isaias Rodriguez

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Reviewed March 4, 2014

Although the gated community makes it seem like it might be a resort, it really is just a regular hotel. The abandoned golf course leading to the property is really unfortunate and takes away from the atmosphere. The condition of the hotel was better than expected based on other reviews. We found it to be similar to other Embassy Suites, somewhat dated. The service was friendly. Pool restaurant quick. Pool area was clean and has shade in the large upper sitting area. Did not visit the casino, which is across the main driveway. Self parking is on the far side of the casino, a little walk but felt pretty safe. Breakfast -just the basics, no need to linger. Housekeeping never left a full stock of towels. Mildly annoying, yet such an easy thing to get right.

  • Stayed: February 2014, traveled with family
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2  Thank GoodToGo71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this reviewResponded March 10, 2014

Dear GoodToGo71:

Thank you so much for providing you feedback, my most sincere apologies for the inconveniences in our property, your comments will be used for the improvement of our hotel as guest comments are an importantant measure to our success.

In regards to the golf course, unfortunately it had to be closed temporarily for major repair on the holes and we plan to reopen by spring 2014.

Again, I apologize for any inconvenience we may have caused you. Thank you for taking the time to advise us of your comments, as it means a great deal to our Hotel and Company.

Have a great day!
Isaias Rodriguez

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Reviewed March 1, 2014

We last visited here in 2010, and were quite pleasantly surprised. When we decided last fall to return to Puerto Rico for another vacation, we weren't at all hesitant about booking here. Unfortunately, while we are only mid-way through our stay, every day we are more disappointed. The staff is VERY friendly, and very accommodating. The facilities, though, have been neglected and are not being maintained. We came knowing that the golf course is "closed due to renovations." There is, however, no evidence of any work being done here. In fact, there is no mowing, no picking up debris or litter. Several days before our arrival, we requested an upgrade to our room, and every indication from other reservation websites suggested that the room type we desired was available. Unfortunately, we were told at check-in that there was no upgraded room available for us. We are now on the second floor, directly over where the live "band" plays every Friday and Saturday, and it is VERY loud!!!! The carpets in our room are filthy, as is the furniture. The faucet in the kitchen does more than leak -- it runs. The air conditioning is either on at full-blast high-fan blowing cold, or there is no circulation at all and the room is hot and stagnant -- there is no adjusting the temperature. The housekeeping is hit and miss (though, again, very friendly) -- one day you get service when your do-not-disturb sign is on, and the next day they don't come until 5:00 p.m. - well after the time really wanted clean towels and fresh water. I can't fault the hotel or staff for the lack of supervision by parents here -- the hotel appears to be filled to capacity today overrun by young (17-18?) adults and young children -- all of whom are very loud and running up and down the halls and slamming doors (seriously, round and round and round like a racetrack!). On the upside, the manager's cocktail hour is as nice as ever, and the breakfasts are filling and change every day. I wish I could be happier about our room -- we'd like to come back here but I don't know that we will.

  • Stayed: February 2014, traveled as a couple
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4  Thank GGartner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this reviewResponded March 6, 2014

Hello GGartner:

I appreciate you taking the time to leave a review on Trip Advisor and more importantly, to let us know your opinion about our hotel. Your comments are very important to us as it is only through feedback from our guests we have the opportunity to improve.

Our mission is to make you feel welcome and provide you with the best accommodations and in the best conditions. I am very sorry we could not meet our goal. I assure you that the comments left us know your review will be taken into account to make the necessary changes and ensure that all our guests receive the best quality and accommodations. I would also like to inform you that we will be performing renovations starting in August 2014 and hopefully when you return to our property we can correct the impression you received from our hotel.

Once again thank you for the time you spent with us, and hope to soon have the opportunity to personally greet and welcome you to our hotel again.

Isaias Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dorado del Mar Beach Resort

Address: 201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Dorado
Price Range: $141 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dorado del Mar Beach Resort 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
The only all suite beachfront resort in Puerto Rico offering a peaceful alternative to bustling San Juan, our beachfront resort is located in the charming town of Dorado, and only a short drive to the capital city. This relaxing retreat offers spacious two room suites and tropical views from your balcony. This resort also offers great value with free made-to-order breakfast and an evening reception. ... more   less 
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Also Known As:
Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
Embassy Suites Dorado Del Mar Beach And Golf Resort
Puerto Rico Embassy Suites
Dorado Embassy Suites

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