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“Small with a big heart” 4 of 5 stars
Review of Embassy Suites by Hilton Dorado del Mar Beach Resort

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Embassy Suites by Hilton Dorado del Mar Beach Resort
3.5 of 5 Hotel   |   201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico   |  
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Ranked #2 of 3 Hotels in Dorado
Yauco, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Small with a big heart”
4 of 5 stars Reviewed August 16, 2013

Great hotel. Nice rooms and facilities. Superb breakfast and nice bar area. The Casino is very good. It is close to the Dorado, Puerto Rico town with great sea food and nice beaches. Town also has good stores.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Ismael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,424 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Italian first
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English first
Quinton, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 11, 2013

This hotel is great ! The service team are locals and have been with the facility 10+ years in many cases. Many of them are related by family lineage and the whole team performs in that manner. The y provide a great made to order breakfast as part of the stay. They also provide a great daily managers cocktail reception. Friday Saturday there is live entertainment in the lobby with dancing if you choose to do so. Both breakfast and cocktails are included in the room rate. They have a small casino, sorry nor craps. The private beach and pools are more than adequate and well maintained. there are several restaurants on the premises quick bar food and 3 nice sit down dinner restaurants Italian, Asian and American. Of course the Dorado golf course is a golfers delight. Great walking trail on the golf course. There are multiple local restuarants and tiendas. Overall great place!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 11, 2013

This hotel offers comfort and high quality services to their guests. The staff members are excellent service providers and housekeeping does a thorough and efficient job. The main lobby is decorated with tropical plants and fountains that evoke feelings of freshness, comfort and luxury. My congratulations to every single staff member. They are truly amazing.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank DMiranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 10, 2013

When I was deciding on this hotel, the picture shows what looks like a huge resort with hundreds of rooms. It is really not that big because the hotel has 170 rooms, and all the other rooms that are on the side is a time share community that has access to the hotel grounds and breakfast.

Our family stayed at this hotel in mid July and it was not far from the airport and we felt was in a great location as it is only about 30 minutes west of San Juan. From this hotel, we went to Isabella which is in the north west corner of the country(70 miles one way), we also went to Arecibo which was about 30 minutes away that had Outlet Stores(all the brands that you need), and we also explored Dorado where the hotel was.

The front desk staff was efficient, Israel was by far the friendliest and he remembered my name and room number for the 4 days I was here. We did not need the bellman/doorman but they would have been a disappointment because they never greeted you, never opened the door for you, and was more interested to talk with their coworkers or the taxi drivers.

The hot breakfast cooked to your order and the breakfast buffet had an abundance of food daily. I highly recommend to eat between 7am-8am, otherwise it gets super busy after that and is hard to find a seat. Each night, there was popcorn, and free alcoholic drinks for 2 hours.

There are a few restaurants and lounges in the hotel. The design of the hotel is all the rooms look down into the beautiful lobby with plants, and running water. If you are diagonally across from the elevator, you will hear the elevator going up and down until everyone goes to sleep. You have to park in a parking garage that is a bit of a walk, and they also charge $11.00 per day.

If you are coming to this hotel to lay on the beach, you will be disappointed. It is very shalllow, it has sea grass on the bottom in most spots, but some parts are rocky. You can go to the ocean side by walking though a hotel gate, but is very rough.

The concierge desk seemed helpful if you went on the trips that they organize and set up, but if you ask them something that you planned, they appeared to not know what you were talking about; so be prepared before you go.

There is a supermarket about 1 mile away, there is a small town with some restaurants nearby. We ate the Asian restaurant across the street from the Embassy on their grounds, and they were not friendly, the food is overpriced, and the food did not come out for 50 minutes.

Room Tip: away from the elevator, in the middle of each hallway
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayamon, Puerto Rico
1 review
5 of 5 stars Reviewed August 9, 2013

Love it and will stay again soon! I stayed with my sister and brother in law; we had fun at the pool, the breaskfast was delicious and the room was very comfy. The only art of my stay that I didn't like was the air conditioning of the room; was not very cool.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Liz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlebourne, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 8, 2013

Very nice hotel with all the amenities, I would say only downfall would be the beach is a little small and not the cleanest in Puerto Rico. The hotel itself, pool and the breakfast and the rooms were very nice.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 8, 2013

Most of the staff was helpful and cheerful. I enjoyed my interaction with everyone. My one complaint was that the late night bar food service was slow. The bartender had to handle the bar and the folks in the lobby eating.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Michele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edna G, Director of Sales at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, September 4, 2013
I appreciate your review of your recent stay at our hotel. I thank you so much for selecting our hotel for your recent stay. I understand from your review that you had a bad experience with the service at the Calypso Bar. I truly apologize if we did not provide you with good customer service. Our main priority is for all our guests to feel like they are being well attended and I can assure you that your comments will be taken into consideration to improve our future guests’ experience.

Again, please accept my sincere apologies for the inconvenience you went through and I do hope you give us another opportunity to stay with us next time you’re in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dorado del Mar Beach Resort

Property: Embassy Suites by Hilton Dorado del Mar Beach Resort
Address: 201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Dorado
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dorado del Mar Beach Resort 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
The only all suite beachfront resort in Puerto Rico offering a relaxed tropical atmosphere with a three form lagoon pool overlooking the Atlantic Ocean. A perfect setting for families offering a two room suite, a daily complimentary cooked to order breakfast and two hours at our evening reception daily. Recreational facilities include a fitness center, game room, laundromat and much more. ... more   less 
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Also Known As:
Embassy Suites Dorado Del Mar Beach And Golf Resort
Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
Puerto Rico Embassy Suites
Dorado Embassy Suites

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