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“Perfect stay outside metro area...”

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Embassy Suites by Hilton Dorado del Mar Beach Resort
Ranked #3 of 3 Hotels in Dorado
Certificate of Excellence
Caguas, Puerto Rico
Level 4 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Perfect stay outside metro area...”
Reviewed June 18, 2013

Embassy suites are always my first option, anywhere. Love their facilities, rooms & service. Last time, 10/2012, we had a fantastic week. It was great! We spent a wonderful family vacation. Breakfast, as always, was perfect. Although evening retreat were a little crowdy; hotel team manage the situation very well. No time lost in lines. On location, is very good; car is a must. Lots of restaurants nearby; short drive. Well centered for travel to other parts of the island. Not too far the airport; around 35 minutes drive. Definitively this is the best hotel chain; we recommend this as first option. Pool area is fantastic. Service is at best. Very nice rooms, well equipped, updated and very clean. Perfect for families and couples.

  • Stayed October 2012
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Helpful?
1 Thank Tamosy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Parker
Level 5 Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 11, 2013

Your are welcomed as soon as you drive up. The staff was great. The hotel was very nice. They have all of what you expect. Food was great. The location is a bit away from San Juan so traffic can cause you delays. Depending on the time of day you can spend 2 hours in traffic or 30 minutes. Hotel is on the beach.

  • Stayed June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, United States
2 reviews
Reviewed June 10, 2013

Located in Dorado which is about 45 minutes out of San Juan. Driving is a challenge because roads are not signed very well. Hotel located on a small beach and a golf course. Hotel was nice and people were helpful. There are only a few choices for eating out within walking distance. Otherwise you must drive to a restuarant. The pool and beach and suite make it nice for families. Lots of community events like high school proms being held at the Hotel while we were there in May.

  • Stayed June 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Phil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niceville
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 9, 2013

The positive; good breakfast, excellent sushi restaurant, good afternoons happy hours, friendly front desk, divine massage therapist. This is a perfect hotel if you are traveling with kids. So, the negative: quiet and romantic is not. The kids would come in school buses in the morning and would leave in the afternoon. The pool was crowded and the beach was littered. Graduation parties and field trips every day.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank NicevilleViajeros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 7, 2013

Worst customer service ever. Felt like i was staying in frat house. Drunk teens running up and down halls. The music was so loud it shook floor. Beach was not private and was covered in grafitti. Chairs were broken. Lied to about proximity to things. Food was very limited. Would not recommend to americans. We were treated like lepers.

  • Stayed June 2013
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Helpful?
3 Thank Cdawnmccone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, June 10, 2013
Thank you for your feedback regarding your stay at our hotel. I understand that you were disappointed regarding our hotel being somewhat noisy. I sincerely apologize if some of the guests were rowdy and disturbed you in any way. Our guest comfort is our main concern and we will continue working on these issues so that this does not occur again. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action. In the meantime, if I can assist you further, certainly let me know. Thank you again for your review.

Sincerely,
Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida, United States
1 review
Reviewed June 6, 2013

We loved our stay in Dorado. The hotel is wonderful, the staff was very friendly, and the suite had an outstanding view of the ocean, worth the extra $. We love Embassy Suites and this one was just great. The pool is large and beach access was convenient. We also had a great time in the Casino and were impressed with the service there. Will come again soon.

  • Stayed June 2013, traveled solo
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARECIBO,PUERTO RICO
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 5, 2013

We stay here for the Prom our son,it was a good experience overall,The breakfast need more fruit variety,omelets were very small.Need more employees at the breakfast area and in the pool bar for faster lunh service

  • Stayed May 2013, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank RTORRADOMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dorado del Mar Beach Resort

Property: Embassy Suites by Hilton Dorado del Mar Beach Resort
Address: 201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Dorado
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dorado del Mar Beach Resort 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
The only all suite beachfront resort in Puerto Rico offering a peaceful alternative to bustling San Juan, our beachfront resort is located in the charming town of Dorado, and only a short drive to the capital city. This relaxing retreat offers spacious two room suites and tropical views from your balcony. This resort also offers great value with free made-to-order breakfast and an evening reception. ... more   less 
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Also Known As:
Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
Embassy Suites Dorado Del Mar Beach And Golf Resort
Puerto Rico Embassy Suites
Dorado Embassy Suites

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