The Embassy Suites Dorado is generally very nice BUT with a few STRONG warnings.
First, the good: Beautiful facility, good breakfast, great manager's reception with drinks. Inside and outside courtyards great and very nice pool. Beach is marginal for swimming (seaweed) but OK for sunbathing and is safe from large waves due to a breakwater. Rooms are large and well maintained.
Second the warnings: Breakfast stocking of food items, forks/knives/spoons often lagged the demand substantially. Marginal beach (see above) as it is artificially created and not very nice sand and not groomed well. We were there over a weekend (Sat - Wed) and never really used the pool because of excessive noise due to music and large number of kids screaming. However the worst was the Sunday afternoon pool "DJ" that played music at ear-splitting volumes (until 5 PM) that were certainly in violation of any responsible health and safety standard. The management did NOTHING when we complained except for patronizing responses that resulted in no change to the music level. Our balconies overlooked the pool/outside courtyard and were unusable due to the noise. The worst however was a party in the conference centre that spilled into the outer courtyard on Saturday night/early Sunday morning that went on with earsplitting noise until 3 AM!!! keeping us awake. If guests did this in our rooms we'd be kicked out of the hotel but since it was some hotel sanctioned "event" it went on unabated. Totally unacceptable. The last warning is for housekeeping that left us with an uncleaned room until 5:30 one day and NO towels to shower after a day at the beach until after 6:00 PM. All we got was "they're coming".
So - beware - especially on weekends.
- Official Description (provided by the hotel):
- The only all suite beachfront resort in Puerto Rico offering a peaceful alternative to bustling San Juan, our beachfront resort is located in the charming town of Dorado, and only a short drive to the capital city. This relaxing retreat offers spacious two room suites and tropical views from your balcony. This resort also offers great value with free made-to-order breakfast and an evening reception. ... more less
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- Also Known As:
- Embassy Suites Dorado Del Mar Beach And Golf Resort
- Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
- Puerto Rico Embassy Suites
- Dorado Embassy Suites