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Embassy Suites by Hilton Dorado del Mar Beach Resort
Ranked #3 of 3 Hotels in Dorado
Anoka, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Trip to Dorado”
Reviewed March 16, 2013

The Embassy Suites in Dorado is a nice hotel. DO NOT EAT at the HOTEL RESTRUANT!!!!! If you are looking for the worse service and all kinds of excuses go ahead and eat there. Besides the service being bad the food is TERRIBLE!!!! I am not speaking from one time visit, everyone from my company has said the same thing. It's an inside joke that they don't tell you until you have gotten the experience of terrible service and even worse food.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,712 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
Kolkata (Calcutta), India
Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 16, 2013 via mobile

Golfers Den,Iguanas playground, Managers Evening Reception With Drinks n Snacks, Wonderful Hot n Fresh morning Breakfast with Typical Suite Roooms n Comfort of Embassy Suites Fame set a perfect mood for Beach n Sea lovers. Fabulous Beach n Seafront with Swimming pool activities make an wonderful weekend retreat for family.

  • Stayed January 2013
    • Value
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Helpful?
Thank deep90gupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, March 27, 2013
Hola deep90gupta:

Wow a perfect rating, that certainly makes my day, great to hear you had a good experience in our property, Hope I can welcome you to a future stay in our hotel.

Have a great day!!!

Isaias Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Texas
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 16, 2013

The good:
* Dorado is a nice town with plenty of restaurants and stores.
* Dorado is centrally located
* Large, clean rooms
* With few exceptions, very good customer service
* Big breakfast in the mornings
* Nice pool
* the kids looked forward to popcorn every day during cocktail hour.
Not so good:
* The beach area is small and not very clean
* Hotel food was good but not great, same choices for breakfast every day with very little variety.

Room Tip: Our room was on the west side, fifth floor and we had a great view of Dorado beach.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank DevilDog77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
Reviewed March 15, 2013

The Dinner meals are very poor. Service in the dinning room was extremely poor.
The server didn't even know what he was serving when he presented the plate to a co-worker.
My meal was the worst that I had on a 7 day visit.

Room Tip: Don't eat dinner at this hotel.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, March 20, 2013
Thank you so much for your review. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you were disappointed regarding our dinner quality. I sincerely apologize if this caused you any inconveniences. I thank you for bringing this to my attention and assure you that your comments will be taken into consideration. Your business is extremely important to us and I apologize if you were inconvenienced in any way.

Again, please accept my apologies and I make myself available should you have any further questions.
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France
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 15, 2013

Overall was a very good choice for us. It is remote, difficult if you don't have a car... about a mile walk to convenience stores. Pool was a bit cooler than expected, hot tub was also cooler than expected, and very small for a hotel this big... many times it was just too full to use. There were really only two seat areas in the hot tub, that could hold 2-3 people -- but one of those areas would regularly hit you with cold water, pretty unpleasant. Strong chemical odor when we first checked in, but opening the door for an hour to the balcony took care of that. Nice still water in the protected lagoon, but bring water shoes if you want to spend a lot of time there, there are some sea urchins. Overall not too crowded, great breakfast, nice managers hour as expected.

  • Stayed March 2013, traveled with family
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    • Service
Helpful?
1 Thank steds1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, March 20, 2013
Dear steds1991:

Thanks for your review, we appreciate both your positve and not so positive comments, I have noted these deficiencies and have notified the corresponding staff of the hotel in order to correct these issues. Hope you would return to our property in a future visit to PR.

Have a nice day!

Isaias Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, New Hampshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2013

GREAT location to everything we wanted to visit ( ie, Rainforest , Farajdo, San Juan , Ponce, ect.... ) We did day trips every other day and the days we stayed at the resort were wonderful! Great staff. Awesome pool and private beach area. 2 hour cocktail party everynight for free. Dinner was very good with Puerto Rican foods like Mofongo. Breakfast was perfect. Very very clean ! Would go back in a heart beat <3

Room Tip: We spent a little extra for the ocean view and was not disappointed !
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pcheff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, March 27, 2013
Hi Pcheff :

Thank you for placing your review, it is always nice to read good comments about our guests experiences, I am happy we met your expectations and look forward to your repeat business.

Have a great day!

Isaias Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 14, 2013

The Embassy Suites Dorado del Mar was wonderful! It started before I even got there - I had to change up my reservation to stay an extra few days and it was so easy to take care of. A phone call and an email confirmation later, I had the same room extended for the week. It's very easy to get to from San Juan - the GPS and directions got me right to the door. All the staff were very nice and even started to recognize me after a few days. The complimentary breakfast is as good as what I make at home. The pool and private beach area are great. Even a small glitch with the self-parking was quickly and easily taken care of by Israel at the front desk. The price and all the amenities were more than worth a little drive to do some sightseeing in Old San Juan and El Yunque. I have nothing bad to say!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank makniedler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites by Hilton Dorado del Mar Beach Resort, responded to this review, March 27, 2013
Dear makniedler :

Thank you so much for such a great review, I am happy we delivered our promise of service and quality, hope I have the oportunity to greet you in a future visit.

Have a beautiful day!

Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dorado del Mar Beach Resort

Property: Embassy Suites by Hilton Dorado del Mar Beach Resort
Address: 201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Dorado
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dorado del Mar Beach Resort 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
The only all suite beachfront resort in Puerto Rico offering a peaceful alternative to bustling San Juan, our beachfront resort is located in the charming town of Dorado, and only a short drive to the capital city. This relaxing retreat offers spacious two room suites and tropical views from your balcony. This resort also offers great value with free made-to-order breakfast and an evening reception. ... more   less 
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Also Known As:
Embassy Suites Dorado Del Mar Beach And Golf Resort
Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
Puerto Rico Embassy Suites
Dorado Embassy Suites

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