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Christian S
11
Very Nice
4.0 of 5 bubblesReviewed Nov 22, 2016via mobile
Overall the place is very nice, the river pool is awesome. The room is nice and comfy. Customer service is awesome. My only adivice for the administration is that they should start looking at a couple of things that need upgrade like the tv on the room is very small.
Date of stay: November 2016Trip type: Traveled as a couple
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Reviewed November 15, 2016 via mobile

Una de las mejores piscinas que he visitado. A pesar de que fue en un 4 de julio, se disfruta al máximo.

100% recomendado

One of the best pool that I ever been. So much fun, is awesome! Definitely I'm going AGAIN!!!

Date of stay: July 2016
Trip type: Traveled with family
1  Thank Krizia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 15, 2016 via mobile

We went there as an emergency during a blackout here in PR. Is 2 1/2 hour driving from San Juan. The rooms are pretty but the batroom needs to be updated (they were clean but to 80's). We didn't go to the pool but our room had the pool view and it is gorgeous. My two daughters said mom dad when we are coming back to stay at the pool. Forget the rooms they said we want the pool all day. The resort have a small casino and a big fine restaurant. Near is the zoo and some shopping courts if you want to eat outside. Good resort for families.

Date of stay: September 2016
Trip type: Traveled with family
1  Thank estrubbe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 6, 2016 via mobile

We get around 9:00pm on Friday. When we entered to the room we were surprised because the room was disorganized, with plates and food around the room and smells with humidity. They gave us another room, that was ok and smells clean. In the morning we went to Castillo Restaurant to have breakfast. Was a buffet breakfast and was ok. Then we went to the beach pool and the river pool. The beach pool was ridiculously cool. The river pool was dirty. If you want you can rent a raft. We prefer not to. When I was with my kids walking through the pool we were hurt from the people using the raft, with the raft, with their arms, etc. We decide to return to the room, I was not feeling good. At 11:30am I started calling room service to ask for a pizza. The phone at my room was not working appropriately so I use my cellular phone. When calling indicates the extension was occupied. I continue calling for 20 minutes so then I decide to call the lobby (customer service) and Lizmar answer the phone I tell her I was trying to reach room service and how many times I tried, so maybe they have problems with the extension. She just forward the call to the same place. After 1 hour trying room service and lobby I had no choice but to go to the restaurant. They told me they are having problems with the extension that I need to call front desk. I told them I was doing that for an hour. The waiter said I am sorry. I went to the lobby and the man there just said I am sorry I will give you late check out. We stay at the room. The pizza was delicious and has a good price. At night we went outside to have dinner. My husband stays with us from Saturday to Sunday. He can't sleep because he feel itchy and that his bed was not clean. My kids also don't feel good. I tried to use the blower but was broke. At 9:00am we were doing check-out thinking to return to our house.

Date of stay: November 2016
Trip type: Traveled with family
1  Thank Lymarie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 20, 2016

Beds in bad condition, changed twice. Bad smell in the rooms and outside of the rooms. Door don't open correctly, we need try several times finally we changed room. We lost almost all morning trying to change rooms. Restaurant terrible!😥

Room tip: None at all
Date of stay: October 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank carmenchardon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 13, 2016 via mobile

We had a great time @ the hotel! The pool is amazing. The bedrooms are on the medium size but r ok! They have great deals for food and good prices too. They bring a good a friendly service! I want to come back especially to the pool!

Date of stay: October 2016
Trip type: Traveled with family
1  Thank Normarie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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