The hotel a water park. The park is great for children and adults. The park area is very nice. The hotel also has 2 pools. The hotel has a casino and the weekend has music.The children love this hotel.More
- Free Wifi
- Breakfast included
stayed one night the room was small the bathroom was tiny and a little outdated. The best part was the water park area its free for the guest but i find it too expensive for what it is overall it was ok.
Hi Raymond C. We appreciate you taking the time to write. We are currently working on improvements to our rooms, to make your stay experience even better. We hope to have you back with us.
I recently stayed at the hotel with my relatives for the weekend. The experienced was not the best. Room are tiny and looks very old. TV was okay, bathrooms looks like in the 1970's. Food was good at the rest. and their personnel were somewhat friendly, overall were OK. The pool is very nice and in good shape, but after one day you get bored. There is nothing else to do there.
At night you can hear all the noise made on the hallways by the people.
We are pleased that you have enjoyed our River Pool that you felt comfortable with our staff. We welcome your comments. We always take into account the good suggestions to serve you better. Greetings!
Rooms are full of mold, very crampy bathroom, river pool is boring after 10 min, nothing to do after 1 day....... Expensive food And not that grate taste. Needs more security, people nocking doors all night
Horrible. Here for a dental convention and just getting out of the car we were greeted and treated like garbage. This is supposed to be a kid friendly hotel but their most basic needs are cast aside. STAY AWAY. It's easy to see why it's going downhill fast.
This hotel is beautiful! Our room was very clean and looked fairly new. The pools, water slide, and lazy river were delightful. But after one day you've seen them.
The bathrooms provided for those who are using the pool were disgusting; really gross, smelled like urine, certainly wouldnt use them.
The casino, which is why we chose this hotel, was lack luster. It was freezing-like really cold we had to go back to our room and change so we could be comfortable. We also travel from NJ- in our casinos we are provided free drinks which we gamble, that's not the case in PR- drinks are $10-15. We actually left and went to the hotel bar to watch the Stanley Cup Finals.
Over all; for the cost we wouldn't return.
Oh, one last note; the gentleman who checked us in at the front desk (a NJ native) was a pleasure. He really greeted us in such a way that made our initial impression a good one.
We appreciate you sharing your experience with us. We apologize that not everything has been as expected. We will consider your comments in order to provide the service you deserve. We hope to have you as guests in the future.