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“Poolside area was on the only thing great...” 2 of 5 stars
Review of Mayaguez Resort & Casino

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Mayaguez Resort & Casino
Ranked #4 of 4 Hotels in Mayaguez
Puerto Rico
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Poolside area was on the only thing great...”
2 of 5 stars Reviewed August 2, 2013

check in was at 3pm... we arrived at 3:15 and found about ten people ahead of us ...we observed only one counter person working who within an hour was joined by two others... by the time we got to the counter area it was 5;30... (two hours & 15 minutes) to find the counter person telling us that the river pool would be closing at 6pm and we would have enjoy it the following day... he then went ahead and charged me for 6 buck a day for parking ( ahead of time) but added that I can come and go as I please and no additional parking fees would be charged. He also stated that river side pool floating device would have to be paid a the counter area (five bucks per person)... the following day at about 10am.. I get a knock at the door... outside stood a young man with a white polo shirt and jeans .. who asked it we wanted house keeping done for today.. we said yes .. and he asked that dirty towels be given to him a the door along with the garbage bags... I handed him the used towels .. he handed me back clean towels.. I handed him two small bags of garbage .. he handed me back two new garbage bags... (wow) I didn't even get a tip.. lol... fitness center was horrible .. cables for the machines were broken and hanging all over the place ... the only cool thing was the river side pool area along with the music... You won't catch me here again... not even if they give a gustazo or groupon for 99 cents a day...

  • Stayed July 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Luisound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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325 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Santa Isabel, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 18, 2013

The pros: The hotel is very good situated the rooms are clean. The pool is awesome. The food is good and the prices are ok. The parking is big and very close to the hotel. The staff is very friendly and everything is close the pool,casino, bar etc.
Cons: most of the fixtures are old. The Cable TV signal is not digital. The water in the shower change automatically from cold to hot. The housekeeping or room service arrived at 4:30 pm. Make sure you dont break or loose someting the prices are ridiculous Example shower curtain $75 and if you return the pool towels after 6:00 pm is going to cost you $25 each towel.

  • Stayed July 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Cabrera1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 4, 2013

Comfy beds, well appointed rooms, if you want poolside ask for an odd-numbered room. Low ceilings make for a claustrophobic feeling in the hallways, patterned carpeting looks dated, as does much of the decor on the main floor. Trays and dinnerware left on the hallway in the evening were still beside our door next day at noon, not picked up promptly. Lazy river pool always very good and a hit with families, although renting tubes is ridiculous-- are they being smuggled away? Regular pool was remade to eliminate the 12-ft deep area, bad for divers but good for everyone else. Front desk staff mostly good.

My big gripe is regarding the location of the sole ATM, after the one on the lobby area was eliminated. The ATM is inside the betting area at the casino. Which is very inconvenient if I am with small children, if my beliefs are against participating in casinos. I was given unconvincing reasons for the elimination of the other ATM. The alternative is hopping on the car and driving along Route 2 to find an ATM, not great after dark, and good luck finding a parking spot when you come back. And hope it doesn't rain, which is often in the afternoons in Mayagüez. Sorry, MR&C, but if you are about convenience and hospitality, please have this corrected, on behalf of your esteemed non-casino-sponsoring guests.

Room Tip: Odd-numbered rooms face the pool.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Roalmabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
341 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed June 2, 2013

The hotel is old but is still good in the area of Mayaguez. They have the best pool in the area the River pool village for the kids is just great it has water falls, another like a fast river they rent for $5.00 a tube togo about it and different pools with their own attraction. Every place I visit was clean, the service is very good and the employees are willing to help all the time. The rooms are just a good size. Just a little expensive.

Room Tip: All rooms are basically the same but the at first floor they have a small terrace.
See more room tips
  • Stayed June 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Maritza G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 29, 2013

I was expecting a nicer hotel. Rooms are rundown. Musty odor. Air conditioning didnt work properly. Way too pricey for the conditions. Needs a complete makeover! I dont understand why they called it a resort. at the pool, you have to pay $5 for the tube. I would not recommend or stay here again. Its a shame that they market themselves as a resort.

  • Stayed May 2013
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
6 Thank Pedromagda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mayaguez hotels

Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

Pretty worried about last reviews, i approach the hotel with doubt staying there, only ti be pleasently suprised! Check in at frontdesk was full of people as it was a holday weekend. After that enjoyed a clean, modern and friendly place. Room was on the small side for a familly of 4 but just enough. We had breakfast at castillo and ate the same breakfast at as most hotels for same price. Hotel was very well situaded for the stuff we wanted to do. So only thumbs up from me!! Will stay again in near future.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Jcanovanas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 20, 2013

Hotel is located on a vantage point overlooking Mayaguez Bay. The “Best in the West” offers restaurants, lounges, game room, casino, beauty spa and more. The River Pool Village provides a tropical and fun setting complete with simulated shore, wading pools, slide and jacuzzi. Mayaguez Resort and Casino is a vacation destination favorite with its classic and traditional family atmosphere and entertainment for all ages.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank brisla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayaguez Resort & Casino

Property: Mayaguez Resort & Casino
Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Location: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Mayaguez
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
Official Description (provided by the hotel):
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

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