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“Way over what I was expecting.”

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Mayaguez Resort & Casino
Ranked #4 of 4 Hotels in Mayaguez
Reviewed May 28, 2013 via mobile

Pretty worried about last reviews, i approach the hotel with doubt staying there, only ti be pleasently suprised! Check in at frontdesk was full of people as it was a holday weekend. After that enjoyed a clean, modern and friendly place. Room was on the small side for a familly of 4 but just enough. We had breakfast at castillo and ate the same breakfast at as most hotels for same price. Hotel was very well situaded for the stuff we wanted to do. So only thumbs up from me!! Will stay again in near future.

  • Stayed: May 2013
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3  Thank Jcanovanas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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143 - 149 of 408 reviews

Reviewed May 20, 2013

Hotel is located on a vantage point overlooking Mayaguez Bay. The “Best in the West” offers restaurants, lounges, game room, casino, beauty spa and more. The River Pool Village provides a tropical and fun setting complete with simulated shore, wading pools, slide and jacuzzi. Mayaguez Resort and Casino is a vacation destination favorite with its classic and traditional family atmosphere and entertainment for all ages.

  • Stayed: May 2013, traveled with family
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2  Thank brisla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

This Hotel was very very nice about five years ago. However, not really knowing what happened (heard it changed ownership), it is the worst hotel I have stayed in a while. The restaurant used to have a very good award winning wine list; but the restaurant is not even open for lunch or breakfast. Will never stay here again, rather stay at the Holiday Inn or Howard Johnson (the other hotels in Mayagüez).

Room Tip: No good rooms at all
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  • Stayed: March 2013, traveled on business
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1  Thank Voyageking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

This hotel is old, poorly maintained, is old, smelly, and dusty. It has not been renovated in at least 30 years. The rooms are overpriced and the front desk staff is very rude. I do not recommend this hotel, is too expensive and should not be called a resort.

  • Stayed: January 2013, traveled with friends
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2  Thank Azuzena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

I really wouldn't call this place a resort - it's more an old hotel with a really nice pool.

Rooms: Not much to brag about here. The rooms were old and in serious need of a renovation. The AC unit only had 3 settings (high/medium/low) and looked like it was more than 30 years old. Needless to say it was either freezing or hot in the room. The beds were basic with pretty worn linens and not nearly enough pillows. The bathroom fixtures looked original and didn't keep temperature very well. My shower went from hot to cold so many times I just gave up. The size of the room was decent. It also annoyed me that in the room was a list of charges I would incur if something was missing (i.e., you will be charged $35 for a bath towel). I would expect that at a Days Inn, but not a place that's selling itself as an upscale resort.

Overall Location: There wasn't much around other than what was in the hotel. A car is necessary if you're going to stay here because nothing is in walking distance and there isn't enough to do at the hotel to occupy you for more than a day.

Pool: The pool was really nice, but it was only open until 6PM. Also, you needed a special wrist band to get into the pool area, which was annoying. You could only get the wristband at the front desk, you had to show it to a security guard upon entering and I always wanted a bracelet tanline. There is a second pool that is smaller that is open later, but it is not as nice. You also have to pay a $5 rental fee for any tubes you may want to use in the lazy river. Towels are free, but you have to sign them out and are subject to a fee if you don't return them.

Onsite Dining: The restaurant felt as old as the hotel. The decor was dated as was the menu.

Staff: The staff were friendly but not very knowledgable about the area. When asked about local restaurants, suggestions were non-existent. Check in and check out was also very slow as it seemed to be an old computer system.

  • Stayed: January 2013, traveled with friends
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1  Thank NYCSixteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

Stayed there on a recent bicycle tour.

I liked the hotel. It appears to have been built around 1960; and yes, many of the bathroom fixtures are orginal. But, the staff was freindly, the rooms were clean, and the food was excellent. The pool is very cool.

The gym is still closed.
There is a new spa (The Glanz Spa) located at the end of the upper pool.

  • Stayed: January 2013, traveled as a couple
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Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

Awesome place, Adults and kids loved it. Clean, River Pool, Regular pool, Jacuzzi, all was great, and one staff member was a little rude but another made up for it and was super nice. Food was good, has cheeseburgers, fries, hot dogs, sandwiches, pizza and chicken fingers, sodas, coladas, and frappes. Life guards were really watching the kids, security was very alert and were also watching the kids, Very clean fun place. We would go again to stay, today we went with a day pass, and wanted to stay! Hopefully inside it's as good as outside. We didn't stay at the hotel.

Room Tip: Sorry we only had a day pass for outdoor fun, but soon we will stay over!
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  • Stayed: January 2013, traveled with family
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1  Thank fredi m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayaguez Resort & Casino

Address: 0.3 Route 104 Km, Mayaguez 00680, Puerto Rico
Location: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Mayaguez
Price Range: $186 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

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