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“Great hotel for a mini vacation in west area of Puerto Rico”

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Holiday Inn Mayaquez & Tropical Casino
Ranked #1 of 4 Hotels in Mayaguez
Certificate of Excellence
Reviewed January 5, 2014

Stay at the hotel for the holidays and it was really comfortable! Staff was excellent! Very clean! There were a lot of people enjoying the casino area! It has a great location and very experienced personnel! There are a lot of places you can visit nearby, for me i was visiting family that lives in san sebastian for the holidays and enjoy the stay very much!

  • Stayed: January 2014
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Thank Herramzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (284)
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136 - 142 of 284 reviews

Reviewed December 17, 2013

We stay at this hotel for 4 days and I enjoy it a lot. The breakfast at the restaurant was excellent, people are very friendly, staff helpful, the hotel is clean, comfortable. The casino has a lot of machines and the best thing no smoking. From mayaguez we drove to Rincon , Joyuda, Ponce and other small towns. We had a good time. I would make this my favorite hotel in Mayaguez.

  • Stayed: November 2013, traveled as a couple
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Thank laamapola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2013 via mobile

This is a great, reasonably priced choice for an overnight business visit to the Mayagüez area. Clean, confortable and with entertainment (Casino and Fat Tuesday's).
Only complaint was that I could not finish a morning jog in the premises because of stray dogs.

Stayed: December 2013, traveled on business
Thank PedroAponteGil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

We stayed for 2 nights, and the service was great, Noemi (FD) was very sweet and polite; the location is very excellent for the tourists who pass by to the west coast area... Comfortable beds indeed, No regrets whatsoever...had a great stay...

  • Stayed: November 2013, traveled as a couple
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1  Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013

Wife and I stayed here for a weekend conference in October. The room was worn and the shower knob fell off upon first use. The meals were included in our stay and the food was average at best(heard others complaining). The pool area was decent and quiet during our stay. Casino was busy and fun to kill a little time. The staff we interacted with were friendly and helpful. Not much else going on here.

  • Stayed: October 2013, traveled as a couple
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1  Thank Whitma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this reviewResponded November 14, 2013

Dear WHITMAN42,

Thank you for your review of our hotel. We certainly apologize for the inconveniences you experienced with your room conditions, we will follow up with our Executive Housekeeper.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. We are pleased to hear you did enjoy the Casino and that our staff was friendly and helpful.

We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Regards,

Brenda J.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Great Hotel, very well trained personell, altough there is not much options in that side of the island, this hotel offers only one Restaurant in their premises and a Casino.
very clean, good size rooms compare with those Hotels in San Juan the Capital.
there is many mom & pop restaurants where the only way to pay is with CASH, no Debit cards or Credit Cards and definetly NO AMEX which sucks!! thats what I have!!.
but overall great location, very quiet, great people.
will be back!!

  • Stayed: October 2013, traveled on business
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2  Thank Paulo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this reviewResponded October 22, 2013

Dear Paulo R,

Thank you so much for posting such a great review about your experience at our hotel. I am very happy to hear that your experience with us recently far exceeded your last stay. Your kind words about the hotel rooms and staff service is greatly appreciated. Thank you again and we look forward to seeing you next time.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

This is your best hotel option when visiting Mayaguez with so few options on this side of the island. Its also the in spot with locals on weekends because of the casino. I've stayed here countless times becasue of its easy location off of main road (RT 2 ) , close to town and relative. Its also convenient to mall, resturants and family. Hotel staff is great with directions, questions etc and all speak english if your not bilingual. Rooms are clean but this is an older Holiday Inn trying to maintain its upkeep. Hotel restarant is ok but really should expand its menu dinner time. Breakfast and lunch are fine. There is also a pool that is clean and well maintained. Located in front of residential area and highway so nothing is within walking distance but close. Its also close to nearby beaches of Rincon and Joyuda. Newly built sports staduim is few miles away too. I would recommend this hotel !!!

  • Stayed: September 2013, traveled with family
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2  Thank Cededone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mayaguez
Price Range: $124 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Official Description (provided by the hotel):
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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