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Reviews (704)
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All reviewsolive gardenfront deskfree breakfastconvention centeruber ridenice poolpool areaacross the streetcruise terminalsofa bedyogurtmodern hotelgreat place to stayearly checkpre cruise staybeds were comfortablemin walk
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Reviewed August 16, 2017

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 16, 2017

service was excellent rooms big and clean. a complete free breakfast. pool area was also good. if you are going on a cruise out of Miramar in san juan this place should be your first choice. if you are driving there is a charge for parking.

Room Tip: front of hotel rooms have a sea view
  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Service
Thank papo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2017

Great stay. Convenient location. Family friendly. Comfortable for 5 people. Directly across street from Hyatt House which had larger rooms but sold out. Friendly staff. Nice swimmIng pool with kid play area.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank Donna03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katia D, Manager at Hyatt Place San Juan/City Center, responded to this reviewResponded August 29, 2017

Dear Donna,

Thank you for staying with Hyatt Place San Juan City Center and for being part of the Hyatt Family. We are glad you enjoyed our facilities and costumer service and were able to accommodate you and your family. We hope to have you visit us soon in the City Center district soon!

Katia Diverse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

According to my friends and of course myself, we had a good time staying at the Hyatt Place in San Juan City Center. The rooms were clean and bright. AC was needed at all times since during the week of July 30th through August 5th the outside temperature averaged 88 degrees. Nice free breakfast with lots of fresh coffee each morning during our week stay. I had two excellent lunches during my stay especially the pork lunch. The conference rooms we used were very comfortable and for the Dinner Gala on Friday night turned out awesome. Front desk folks were cordial and professional and very helpful. For the kids, a nice pool to stay cool since we were located about 3 miles from the beaches. I will be returning next year to Hyatt Place since the hotel price was reasonable.

Room Tip: I think this hotel has 6 to 7 floors. All rooms should have a good view for a small hotel.
  • Stayed: August 2017, traveled with friends
    • Value
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1  Thank HankKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katia D, Manager at Hyatt Place San Juan/City Center, responded to this reviewResponded August 29, 2017

Dear Hank,

Thank you for taking the time to share your wonderful experience during your HIRE meeting week and for choosing to stay with us for your activities. We hope to have you and the the HIRE family visit us once again in the near future! We were delighted to have such fun group this summer and that we were able to accommodate all of your needs and provided exceeding customer service!

Katia Diverse

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Reviewed August 14, 2017

Lots of restaurants in the area. Breakfast is great. Very clean. Very attentive personnel. Lovely pool. Good service was good. East check in and check out. Close to old San Juan by car. Lovely place .

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank ZDenisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katia D, Manager at Hyatt Place San Juan/City Center, responded to this reviewResponded August 21, 2017

Dear ZDenisse,

Your experience is important to us and we would like to thank you for taking the time to share your experience. We are pleased to know you enjoyed our costumer service, breakfast options, facilities, location and accommodations. We would love to have you visit us once again in the near future on your next visit to the Island!

Katia Diverse

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