OK... I found out about this hotel on this Website. Yes, I was looking for the BEST price... with a high standard. Le Consulat is a Clarion Hotel connection. Not sure what that means... however, Clarion is shielded on the wall behind the Front-Office personnel. That noted, I was surprise at what appears to be a hotel which is not well organized. OK… let’s start with the good stuff.
The outer appearance is very nice. The staff are delightful, very nice. The manager, Janice an absolute doll and genuine! Natalie, superior; Alexis, professional; Gabriella, sweet Joseu, thoughtful, considerate and very bright. Simply quality in the hotel as far as the employees.
The problem is… the hotel is too small for the demand. That’s the problem. Too many people want to stay at this new hotel in the Condado area. They don’t have sufficient cleaning people to keep up with the ridiculous demand. What I have discovered is San Juan, Condado area is a port city clearinghouse for cruise ship travelers and therefore makes it very demanding on hotel personnel to continue to rotate people in and out of rooms everyday for God sake. If they can somehow, get better cleaning staff, a place to store luggage, electrical outlets in the lobby for people who must wait four (4) hours for their room to be ready, and if they can change their check out time to 12:00 instead of 11:00 a.m. which is way too early, and if they can dump their "so call" breakfast provider who provide that ??? continental breakfast which is horrible, and if they can do a great job scrubbing the floors, and the bathroom shower floors and walls well because of all the traffic in and out and in and out and in out of there and if they can do a better job of quality control on laudry, towels ect… they will be and do just fine.
Location is ideal! Smack in the middle of EVERYTHIG!
Price should be around U$80.00 – 125.00 max/night including the tax. Their prices are way too high for only a basic room without a refrigerator or water or breakfast. They are too expensive! They must bring their rates down if they intend to hold on.
Do I recommend this hotel, yes, I do without reservation because the staff are willing to make up, pick up the slack where the room, inefficiencies, and sundries are taxing on travelers.
I am confident that they will be making drastic improvements in future because the employees are aware of their challenges and the necessity to employ changes and enhancements.
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- Also Known As:
- Ascend Collection Le Consulat
- Ascend Collection San Juan
- Clarion San Juan