Booked the hotel for myself alone for 13 nights. Stayed in 3 different rooms. The first one didn't have a dresser for my clothes (13 days!) was moved the same day to one that did. All the rooms had these lamps so tiny couldn't operate until I removed the shades. Had no cell reception in any of the rooms & the floors were always dirty. Once had to ask the cleaning lady to sweep.
That was the bad, now the good: once I had the security code my Macbook air worked fine, the rooms saved for floors were OK. Bathrooms were clean, hot water hot, enough towels always, used the small pool twice & had it all to myself. You could not do better on location.
Now the incredibly good: On my 4th night I awoke gasping for air & had to be rushed to the hospital in an ambulance. The clerk, Jose , was incredibly helpful & efficient with the ambulance &
the paramedics. About an hour later the manager of the hotel showed up in my hospital room to see how I was doing. Since I had been admitted, he offered to check me out and to store my things in the hotel or bring them to me in the hospital I opted for the latter. An hour later he was back with my luggage. He had also called Amex to inform them of my condition so I could not be held responsible for the hotel or any other fees. He also assured me of room in his hotel if after the hospital I decided to continue my vacations. I did returned to the hotel & was for the
rest of my stay treated like family. I can't remember all the names so I will not mention any; But all of these people were to me amazing human beings
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Expedia, Choice Hotels, Hotwire, TripOnline SA and HotelQuickly so you can book your Le Consulat, Ascend Collection Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ascend Collection Le Consulat
- Ascend Collection San Juan
- Clarion San Juan