I have been a Platinum Elite member of Marriott for many years. (75 nights/year to qualify for the next year). I have stayed at countless Marriott properties for both business and pleasure. Generally I am satisfied or very satisfied. This case is no different. The service was up to typical Marriott standards as was the room and the food. One day I had to call at 10:30pm that our room was never cleaned that day. Housekeeping sent two people to clean our room at almost 11:00pm and the room was cleaned very quickly.
My big issue is that I rented a car to enjoy some time away. When you check in and pull into the lot, you receive a bar coded parking lot ticket that you bring to the desk for validation as a guest. Every single day (5 days), when I placed the ticket into the machine to exit nothing happened and I had to park the car in the exit lane to walk out and have someone help me. Fortunately, generally, the staff was accomodating and swiped their personal cards. Other times, I was forced to go into the hotel and wait my turn at the front desk. At no time did they every offer to comp my parking or do anything to make this better. it wa a real pain in the backside when you want to get out.
This is a good hotel with numerous staff that is willing to help. They do a fine job of representing the Marriott brand.
However, if you are planning to rent a car (and are not the most patient person), I suggest staying at the Marriott Stelaris just up the road by 2 blocks or at the Courtyard in Isle Verde if you want Marriott brand. Ritz Carlton is an option as well with their Marriott relationship.
Next time here I will probably stay elsewhere so that the car is not a recurring pain.
- Official Description (provided by the hotel):
- Welcome to La Concha Renaissance San Juan Resort, a stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in the most prestigious Condado district, our hotel in San Juan, Puerto Rico is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance