My family of 4 just returned last night from an 8 night family holiday/new years vacation. We stayed at the new Marriott/Renaissance resort La Concha. In short, we had a great time!
The weather was OK. The first 4 of 5 days it was partly sunny/cloudy but each day (but one) it rained for a short time and then stopped. It became annoying and led to us cancelling our snorkelling adventure due to the chance of rain and it was also quite windy the first few days. The last 4 days the weather was beautiful-sunny and about 80 degrees far.
We did go Kayacking at night (glow), went to a winter league baseball game,and Old San Juan.
Now, about La Concha,
We booked a Poolview and an Ocean Front and the front desk (Linda) put us in 2 Oceanfront rooms.
The rooms were beatiful with full Oceanfront view and sliding glass door that led to a walk-out- no full balcony. Rain shower in bathroom and interesting half glass shower door-but no flooding.
The lobby was swank, modern and attractive. The outdoor pool area was bi-level and although we wish the pools were larger they were big enough to cool off. There was another small infinity edged pool in the back overlooking the beach but it was always in the shade.-Great place to read as was the beds to the left of the pool.
The staff was very friendly! The business center had 4 computers and was always available free of charge (included in the resort fee).
Pool staff was great- towels always available as was ice water.
New casino in the lobby was very nice.
Last night of our stay was New Years eve and they had a BIG Party that was only open to hotel guests and guests that were invited by La Concha. There were alot of people at this party and it was quite festive, active and loud. They built a stage for live band on the top pool deck (had limited use last 2 days) and we were told that J.Lo and marc Anthony attended- But we didn't see them. I love loud music but this was LOUD!!!!!! Band played till the middle of the night and we could not get away from it. But it was New Years after all.
So with all of this great stuff why only 4 Stars?
Well, as mentioned here many times -housekeeping was very slow. After a few days of room not being made up by mid afternoon we got into the routine of calling each day to have room made up. This is not acceptable! Also room was really tidied up rather than deep cleaned. Glasses weren't cleaned or replaced.
Sometimes they showed up for a turn-down- sometimes not.
The hotel has had over a year to correct this problem but I've had better housekeeping at Holiday Inns and other 3 star properties.
Pool bar/Grill also VERY SLOW. Order a Hamburger- wait almost an hour till I get a CHEESEburger. Sent it back- only to see the same burger returned to me (10 minutes later) with the cheese scraped off and cold fries. Also NOT acceptable for a high rated resort especially if the hamburger costs $15. Tried ordering the 2nd day- similar wait time- and the pool grill was not that busy.
No Concierge/Executive level- so no Marriott continental breakfast/ appetizers/ wine/desserts etc. As a matter of fact no gift shop at this resort to even buy a newspaper.
So- Do I recommend la Concha? Absolutely! We had a Great vacation.
- Official Description (provided by the hotel):
- Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance