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“Central Location”

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La Concha Renaissance San Juan Resort
Ranked #6 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed August 28, 2014

Hotel is nice, some places are a little date. I had a ocean view room in the "old" tower - so great view of the beach. Buffet is outstanding, but expect to pay ($~25). I understand parking is a challenge, so walk to great local restaurants. Staff is very friendly and professional. They have live music in the lobby at night. I'd recommend this place and I have stayed here 3 time.

Stayed: August 2014, traveled on business
2  Thank Cordon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this reviewResponded August 29, 2014

Dear Cordon J.,

Third visit! Well we will continue to strive to ensure your fourth, fifth, etc. is even better. Keep the feedback coming as if there is anything we can do better we want to know about it. I am glad you keep coming back and look forward to personally welcome you next time!

Saludos,

Luis R. Rivera
General Manager
lrivera@laconcharesort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,422 - 3,428 of 7,634 reviews

Reviewed August 28, 2014

La Concha is hands down THE place to be in San Juan. My husband and I knew we were in excellent hands the moment we arrived and Felix greeted us. He made us feel so genuinely welcomed and did so throughout our 7 day stay. His smile and laugh were absolutely contagious. We love Felix!!! Roberto M. is another awesome addition to the team, as he was incredibly helpful and welcoming too. The resort is gorgeous, and the nighttime "energy" in the lobby was so much fun. La Concha is such a romantic atmosphere and we cannot wait to return!

  • Stayed: August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank NewYorkGina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2014

The hotel staff was awesome. Concierge Michael Tischler was so helpful. He called all over town trying to locate a PR baseball for us. He stood out during our trip. Another standout was George Rodriquez (director of food & bev).

The hotel restaurant meals were fantastic....we dined a 3 restaurants: sushi, voga, solera - our best recommendation is the beef from solera. It rivals any beef plate we have ever had.

We loved the open air flow of the lobby....very trendy, nice lighting, bar, music and casino.

The first room we were put in was terrible - the reservation folks should have known better. This and lack of a timely breakfast room service are the reasons our "service" experience was poor.

Room Tip: Ask for the suite tower.....these are great rooms. Do not get an end room like 301....it is very noi...
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  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
2  Thank Chuck G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2014

when you arrive by either car or taxi, being greeted by Felix is like no other greeting before... He is a true ambassador of the hotel delivering impeccable customer service. Then proceeding to the front desk, check-in and check-out is very quick and with the same great smiles and cheer as Felix. Then after after a long day in the sun or in case a long day of work, Jimmy or Kristine will serve you with a very nice beverage in the lobby bar. When at LaConcha you are surrounded by cheer, smiles, service and just a great energy to be in... Enjoy


Stayed August 2014

Room Tip: Ocean front, only way to go
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  • Stayed: August 2014, traveled on business
    • Value
    • Rooms
    • Service
4  Thank D0ug_T127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2014

The staff at La Concha are wonderfully friendly and helpful. The hotel is beautiful. The room was mallsgnificent and luxurious with an amazing view.
The four swimming pools were hard to stay away from, most of which have "Infinity" walls on one side. The vegetarian burger from the outdoor café was excellent... sometimes you do get what you pay for.
The cocktails are pricey, of course, but a better value than the beer. And delicious!
I was amazed at the well-tended palms and plants loading the grounds. No coconuts will be falling on anyone anytime soon!
I was lucky enough to be treated to this hotel for a night before leaving Puerto Rico, and was truly impressed by this place and it's location.
Thank you for a great experience!

  • Stayed: August 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank DannyJ_Ville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2014

My family and I stayed 7 days at La Concha.

With a few days of running around to eat, shop and explore we came to realize how great a location the La Concha has. The hotel is on a strip of the Condado district which is filled with lots of restaurants, shopping (t-shirts to Gucci) and easy access to surrounding sites. So many different restaurants to choose from there really isn't any reason to eat at the hotel other than convenience. The prices of all food and drinks are crazy at the hotel. Eat out and stock up at the nearby Walgreens or CVS for snacks and beverages.

We reserved a room with 2 queen beds and ended up getting a room in the Suite Tower. This felt a bit newer compared to the balance of the hotel. The room was generously sized with a living room area with sleeper sofa, 2 chairs and TV. There was also a kitchenette with a table & chairs, cook top, microwave and small refrigerator. Pots/Pans/plates/silverware all included. The room has a great bathroom stocked with Aveda products. The challenges we had with the room. First, Air Conditioning runs non stop. Great to keep the room comfy with the heat and humidity of PR but leaves the room smelly musty/mildewy. The doors and windows in the hotel hallways are covered in condensation.....always. Second, Mattresses need to be replaced as they have major valleys in the middle if two people are sharing a bed. My wife and I both had major lower back aches each morning.

Everyone we encountered in PR was very friendly, hotel staff included. Life moves at a slower pace than in US and it's just the way it is. Servers at the hotel could be a bit more attentive. Hotel desk staff were great, concierge ran hot & cold, bell staff and doorman were top notch.

We did 2 tours recommended by the concierge and felt that we got good value for the dollar and were run by friendly professionals.

Would I go back or recommend to a friend? Yes, all in all the La Concha was a nice place to call home for 7 days.

Room Tip: The suite tower provides lots of room but few have an ocean view.
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  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Sausage321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2014

We had a fabulous time at La Concha for our honeymoon. The lobby staff was incredibly friendly and the entire place was beautiful. Our room had a gorgeous view of the sunrise and the beach and we barely wanted to leave. Each of the unique pools had a new peaceful and well kept experience to offer. The poolside bar was (expensive) but a really nice treat. The plush white robes in the hotel room was another perk, as was the luxurious shower. On the day that we decided to lay on the beach instead of the pools I had to be a little pushy with the staff. They wanted us to only sit on the seats crammed touching side by side on a crowded day when there was plenty of sand adjacent to the cramped rows. I presume it was to facilitate easier take down, but after a decent tip I didn't feel bad asking him to walk just a tiny bit farther, and eventually he obliged. All in all it was a great visit and I would recommend this hotel to others.

Room Tip: We mentioned that we were there for our honeymoon and were upgraded for free!
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  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Isis4202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Luxury Hotel in San Juan
#5 Family Hotel in San Juan
Price Range: $252 - $610 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Official Description (provided by the hotel):
Welcome to La Concha Renaissance San Juan Resort, a stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in the most prestigious Condado district, our hotel in San Juan, Puerto Rico is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance

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