I stayed at La Concha for 5 nights. This is my last night at La Concha and decided to write a review while I am here. I am in the business center which has 3 computers. They also have several laptops in the lobby during the day. They are all free to use. Actually, you pay a resort fee so it is part of that fee. I will give a quick overview of my stay.
AIRPORT: the trip from the airport was $18.50 for 2 adults and two bags. It was a quick ride and the taxi attendants at the airport were very efficient.
CHECK IN: I arrived 2 hours prior to the hotel's 4 PM check in. I was told that my room was not available however, I would get a call on my cellphone when my room was ready. I was also informed that there would be a daily $100 charge on my credit card until I checked out. I decided to go to the gym while I waited for my room. The staff was quick to direct me to the lobby bathroom where I could change my clothes to go to the gym. I stayed in the gym for an hour then returned to the front desk to see if my room was ready. The staff at the desk informed me that they had tried to reach me and left a message that my room was ready. The call came 10 minutes after I had left the front desk. I did ask for a higher room but they did not have any due to a wedding party. I ended up on the 4th floor which was okay.
ROOM: Although the lobby is beautiful, I found some fault with my room. The carpet was stained. There weren't any doors on the closets. The toilet handle would get stuck in the "down" position everytime you flushed. This caused the water to continously run unless you lifted the handle back up. I reported this problem the first day when I arrived. The front desk staff said they would send someone up but when I returned to the hotel later that day, it was not repaired. There seemed to be pictures missing from the walls in the room. There was not anywhere to hang wet bathing suits. Most people put their suits on hangers and hung them on the railing of the small balcony. Once these minors things are dealt with, the rooms would be great.
STAFF: All of the staff was very helpful throughout my stay here. They were all pleasant and always eager to help. The only complaint I had was with the housekeeping staff. I did not find that they did a good job cleaning the rooms and replacing items. I was in the room one day when the maid came. She made up the bed. She cleaned the bathroom. However, she did not sweep the tiled floors, did not vacuum and did not wipe off any furniture in the room. This was on my third night here so I feel that there should have been some extensive cleaning by then. They give you a robe to use and I put it to be cleaned the third day of my stay and was not given a replacemnt one. There were extra towels in the room upon arrival but were never replaced when the maid came. On my fourth day, I did call for extra towels and the robe; they were both brought up promptly. I also had to call for extra toilet tissue because the maid never replaced them. Today my room was not cleaned when I returned at 4 PM. This was the first day that happened. I called and it was cleaned within the half hour. Also, one day the maid left the toilet bowl cleaning brush ON THE COUNTER! YUCK! Another day, the maid left a dirty pillowcase on the dresser. I am not a clean freak but there are some things that are not acceptable.
For the most part, I enjoyed my stay here and would stay here again. the gym is FANTASTIC!!! The pools are nice. They are there for relaxation not intensive swimming. I ate at the breakfast buffet one day. It was good and filling. I mostly ate outside the hotel. For dinner, I ate twice at Orozco's down the block. I went to Columbo's for lunch one day. I ate empanadas from the little store across the street most days. They were good and cheap!
- Official Description (provided by the hotel):
- Welcome to La Concha Renaissance San Juan Resort, a stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in the most prestigious Condado district, our hotel in San Juan, Puerto Rico is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance