This is a very nice hotel in San Juan, Puerto Rico. The location is very good and we choose this property because it was near the convention center and we wanted more of a resort style hotel to stay at. We stayed for six days and overall we felt this property delivered an enjoyable experience. More specifically:
Valet: Great service from Jose the valet. Jose greeted us each day with a smile and from the moment we entered the hotel to the time we had to leave, he remembered us, remember our names and provided excellent service each and every time we needed our vehicle.
Lobby: A beautiful, open lobby with a hoping bar where the locals hang out too. Every night they had something different going on, but overall the lobby is lively, comfortable and has an outstanding service level.
Bell Desk: Very helpful and informative.
Rooms: We had a very nice room overlooking the sea. The room was equipped with a full kitchen, sitting area, large bathroom, king size bed and balcony. The room was very clean and comfortable with newer furnishings. My only complaint about the room is the blower to the air conditioner was right over the bed and it kept blowing on us all night and was somewhat uncomfortable. They need to put a diffuser on it or point it away from the bed for better sleep quality.
Housekeeping: Probably the most disappointing of our stay. Housekeeping usually did not service our room until very late in the day and really all they did was empty the trash and replace towels. No vacuum, no cleaning floors, etc.
Executive Lounge: This was the best part of our stay. Because I am gold with Marriott, we were provided access to their executive lounge. Great food and drink every day with an outstanding service level. A special thank you to Alain Aponte and Luis we took great care of us throughout our stay and they did an amazing job.
Amenities: The hotel has nice amenities including two pools (one adult pool only) that were very well maintained, in a comfortable surrounding and great service.
Price: The hotel is a little pricey, but overall not bad for what we got. There are definitely less expensive places to stay, but given the overall quality of the property, we felt it was worth the spend.
Overall we had a great stay and we would definitely stay at the La Concha again when in San Juan. They have a friendly and outstanding service level throughout the hotel which made our trip that much more enjoyable. Great job and thank you to the entire staff who's names are too many to mention.
- Official Description (provided by the hotel):
- Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance