My wife, daughter and I just spent a week here. Great experience. The location is very convenient as the cab ride from the airport was decent and affordable ($20) but far enough away to not hear the airport noise. There were many excellent restaurants within walking distance to the hotel as well as a Walgreens right up the street and a Supermax Grocery store and Walmart also nearby to pick up snacks, etc. cabs were plentiful and the municipal bus stop was right outside. A trip to Old San Juan took no more than 20 minutes and cost $.75!
The beach was public in front of the hotel but was clean and never crowded. You weren't hustled by people hawking things. Some vendors did come by with ice cream and coconuts for sale but weren't intrusive. Both were excellent. The hotel had three pools. The main one off the lobby was nice but could get a little crowded. The pool by the beach was also nice but was very crowded. It seemed to be the choice for the families and wedding parties there. We liked the third (infinity) pool the best. It was away from the others and was restricted to ages 15 and over. Aside from an occasional loud cell phone talker, it was a quiet retreat with great beach views. The hotel staff at all three pools and the beach was excellent. Attentive without being intrusive. They also had free cold water at all pool locations.
Since there were so many great restaurants in the nearby neighborhood, we didn't eat in the hotel. The hotel bar was very cool and had great drinks but was a little expensive. There were some great bars on the surrounding streets all running various specials, some with live music or sports so you have plenty of choices.
The hotel staff was very friendly. The concierge Jeffrey was incredibly helpful. My daughter has Celiacs so my wife had called ahead to ask about options. Jeffrey had many suggestions, all good and also helped us while there.
Our only down side while there was in the Concierge Lounge. I am a Marriott Gold member so get to visit a decent amount of lounges throughout Marriott. I have always been treated well. In the evenings, Christina had suggestions for activities and restaurants that were all spot on. She is one of the best Concierge lounge people I have worked with. The mornings were another story. While we saw many families in the lounge, Michael the morning concierge all but accosted my wife because we had an "extra" person in the lounge and he wanted to charge her another $35 per day. While it is their policy, the lounge was not different than any other Marriott lounge. In addition, there were no choices (other than some fruit) for someone with Celiacs. He was rude and abrupt at other times so although we had free access, we went elsewhere for breakfast as my wife felt uncomfortable when he was there. Although the rooms were clean, Housekeeping was a little lax but when we did have issues, they were quickly resolved. The rest of the staff was incredible and very accommodating.
One change was actually a blessing. When we checked in, they did not have the room type we reserved. Instead of having a room with two beds, we were given a suite in the suite tower which had a king, pull out bed, full fridge, microwave and stove. The room was huge and we liked the city view as well. We could see and hear all the sights and sounds of the vibrant street scene outside. We had plenty of room for the three of us and could also keep snacks, drinks and make popcorn at night. I would suggest requesting a room in this part of the hotel as the space was great.
Overall, this hotel was excellent an we would definitely stay here again and recommend it to friends.
- Official Description (provided by the hotel):
- Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance