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“Awesome Hotel!”

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La Concha Renaissance San Juan Resort
Ranked #5 of 47 Hotels in San Juan
Certificate of Excellence
Colorado Springs
Level 5 Contributor
70 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Awesome Hotel!”
Reviewed October 3, 2013

They have beautiful rooms with full ocean views, be sure to get a room with a balcony. They have multiple pools, although the pools are small. They have a nice beach area, casino, and good food. They don't provide the level of service that the Ritz provides, but the hotel has a cool gibe and was a great place to stay.

Room Tip: Get a room with a balcony ocean view!
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ogrkkco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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San Diego, California
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 1, 2013 via mobile

This was our first night in San Juan before we departed on a cruise the next day, and it was an excellent way to start. From the time we arrived, service was very helpful. The check in staff were very friendly, gave us access to the concierge lounge, and gave us some tips on finding some authentic mofongo nearby for lunch. The bellhop at the front remember us by name and always greeted us whether we were coming or going with high fives and a smile that was genuine.

The rooms were very fresh and modern, and we had a nice view overlooking the conch shaped restaurant and the beach. Beds were comfy, and bathrooms were spacious. There were several pools, but the weather wasn't as cooperative as we had hoped so we didn't really get to use them as much. However, getting access to the concierge lounge enabled us to get complimentary plates of food and drinks around sunset, and a private patio near the beach to relax at. The lobby bar is very central and made great piña coladas. Also, there are two ATMs in the lobby...skip the big name bank one and use the one just inside the casino itself as it will save you $3 on withdrawal fees and is all of 10 feet away.

The neighborhood is sufficiently touristy, but a short walk from the hotel and you can get both a Walgreens and a Dunkin' Donuts (although they use local Yaucono coffee, not true Dunkin' Donuts blend), as well as some local Puerto Rican restaurants, so it's a good blend. It's also an easy taxi ride to Old San Juan or the airport and will cost about $15 to Old San Juan and $20 to the airport.

We also stayed at El San Juan down the road on our last night in Puerto Rico, but this was clearly the better of the two hotels both in property and service, and will likely be our go-to next time we are in San Juan.

Stayed September 2013, traveled as a couple
Helpful?
Thank christopherrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erial, New Jersey
Level 6 Contributor
113 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
Reviewed October 1, 2013

Checked in Friday and was happy. Went to the room and was happy. Everything seemed great until after leaving the room the next day while going to breakfast. Outside of our room is a center atrium with a short wall surrounding it and a railing around the top of it. On the top of the railing and down the wall was someone's vomit. Not the resorts fault.
We notified the desk clerk (Noella) about it and she assured us that housekeeping would get right on it. When we arrive back Saturday night it's still there, I went back down to the desk and the male desk clerk advised me that he would have someone attend to it right away. Sunday morning, it's still there. I notice housekeeping cleaning the room next to our so I got her attention and pointed it out to her. Three hours later it was still there as we left. Not cleaning up vomit in a public area for more than 30 hours after being notified is definitely the resorts fault

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
18 Thank jas45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArroyoA, Manager at La Concha Renaissance San Juan Resort, responded to this review, October 2, 2013
Dear Guest:

Thanks for your feedback and alerting our staff of the situation while you were our guest. I certainly agree with you that this situation should have been handled completely different and with much greater sense of urgency. After all, our commitment and undivided responsibility with our guests, is to maintain this property in exceptional conditions at all times. I will for sure share your very apposite observations with our management team and work with this opportunities. Please accept my sincere apologies and allow us to be of service to you in the future.

Respectfully,

Alfredo Arroyo
aarroyo@laconcharesort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 5 Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 30, 2013

We went there for our wedding and we enjoyed so much! We had the wedding at the sand area by the pool, they even drew a big heart for us on the sand. Very thoughtful. And the staff there are all very friendly and helpful.

We upgraded our room to the suite overseeing the beach, it is such a sweet room, even came with a half closed balcony, and the view is just absolutely gorgeous, how much I wish we could have stayed there longer.

The beach downstairs is not the best in PR, but it is very nice already.

The only downside is we had the lock broken one night and it took us a while to get back in the room. But bad things happen and they took a discount on the room.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank YuqingX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review, October 1, 2013
Dear Guest,

Thank you for taking the time to let us know about your stay at our resort. I am very pleased to learn you had a memorable experience with us. Our team players will be thrill to know we exceeded your expectations.
Again, we look forward in seeing you on your first anniversary celebration here with us and please do not hesitate to contact us to assist you on your travel plans to the island!!

Saludos,
Luis R Rivera
lrivera@laconcharesort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodcliff Lake, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2013

I arrived as part of a large delegation and was promptly attended to by the concierge agent (Frankie) at reception. Cabana accomodation was spotless and very stylish. Hotel is fresh and clean with very young staff but still aware of old-fashioned values. Infinity pools overlooking the beach were the highlight of the 3-night stay.

Room Tip: Try the cabanas, which are relatively new and very modern.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mac M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2013

This place is fantastic. Spent 10 nights here. Easily the best hotel in San Juan. Everything you need is nearby. Beach literally on your doorstep. Staff were wonderful. Especially brilliant were Felix and Ruby. So friendly and nothing was too much trouble. We had a Junior ocean front suite. Balcony was tiny but to be honest, it was so hot, that we had the door shut most of the trip, as we needed the AC all the time! The pools were great, and gym was excellent. I would happily visit again and recommend this hotel to everyone. Also, by going in September, it was nice and peaceful!

Room Tip: if you can afford it, get a full ocean view suite
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
Level 6 Contributor
237 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed September 30, 2013

We spend 5 nights of our honeymoon at La Concha. We booked a city view room and they upgraded us to the suite tower with ocean views! Everything is modern, new and clean. I loved the all-white bedroom of our suite, and especially the so comfortable king bed! Perfect for a good night's sleep after a busy day exploring the island. Staff is helpful and polite, especially the reception and the cleaning ladies. The location is very convenient: right on Condado beach, and on Ashford avenue you can find anything you wish for.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sissy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Concha Renaissance San Juan Resort

Property: La Concha Renaissance San Juan Resort
Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Official Description (provided by the hotel):
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance

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