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“Excellent Hotel”

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La Concha Renaissance San Juan Resort
Ranked #5 of 46 Hotels in San Juan
Certificate of Excellence
Lititz PA
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed December 30, 2012

Very easy drive from the airport. Parking is $15/day but it is very secure in the attached high rise garage. You can enter and exit as many times as you like with your validated ticket.

The rooms were large, comfortable and very clean. Staff was wonderful and very accomodating and the beach view was great. There was a very nice looking pool but we did not have the opportunity to use it.

My only negative comment would be that we arrived after dark and the lobby was not very well lit and it was hard to see. Additionally the main restaurant was closed which was surprising.

However, there are many restaurants and shops right outside of the hotel and we felt very safe walking there even after dark.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Brownrexx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,264 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Wolfeboro, New Hampshire, United States
2 reviews
5 of 5 bubbles Reviewed December 30, 2012

My son and I spend a week here and enjoyed it very much...the staff was extremely helpful and the hotel was clean and very nice with a good location..excellent beach area and pools..I would recommend staying here without hesitation..they booked us some tours and those turned out good as well...

  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank Tammy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
2 reviews
4 of 5 bubbles Reviewed December 29, 2012

Recently visited La Concha w my 3 young adult daughters. We had a wonderful visit. The staff went out of the way to make our stay memorable and special. Most notable was Carlos at the pool, who set us up w lounges and was always there to bring us food, drinks, and anything we wanted. A really spectacular spot!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Jodi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

Great hotel and one of the best on the Condado strip. We stayed in the Suite tower in a modern and well put together room with a decent kitchenette. The front room had a great sitting area as well as an eating table. It was a little dark even with the curtains open. The bedroom was large and bright with an attached balcony. The sliding door was heavy duty and blocked most of the street noise; the air con provided the white noise to drown out everything else. We had a rental car and used the onsite parking lot which was very useful; the ramps are pretty narrow which would make it tricky for a large vehicle to navigate.

The hotel is right at the end of the sandy beach in a bit of a protected inlet. The beaches are public in Puerto Rico however the hotel has beach chairs, sun umbrellas, towels and drink/food service for guests. The water was clear and warm however the waves can get wild and there is a riptide. There were people surfing during the last couple of days of our stay.

There are lots of restaurants nearby as well as a pharmacy/grocery store within a five minute walk. Police are on every third block which added to an air of safety. The airport is 20 minutes away and Old San Juan is 10 minutes. In the morning, I would run to the old town and back through the parks and along the seawall.

We stayed at La Concha for 10 days just before Christmas and would definitely return.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Wootten00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
174 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

We just returned from a week at La Concha. It is a super hotel, with top of the line service!!! Every single person that served us at the hotel was a 5 star in customer service - no exceptions! The hotel's restaurant has an excellent breakfast buffet which we enjoyed each morning. We were a party of 4 adults and 2 children, and each one of us had only superlatives to rate our food experience as well.

We had our Christmas eve dinner at La Perla, and it was super great! The atmosphere was so special for this event, and the food was delicious. We also enjoyed the Voga Italian Grill and the poolside Solera Restaurant - all great!

Wonderful experience for the entire family! Highly rescommend it.

Room Tip: Make sure you get an ocena side room - well worth it!
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank nab800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Level Contributor
3 reviews
5 of 5 bubbles Reviewed December 28, 2012

We had a great time at La Concha!! Great location, great property,good food, excellent ocean view rooms and amazing 5 plus staff members.
I want to express my appreciation for the superior service we received during our stay .
In particular, "Ruby Cifuentes", "Carlos Alvarez" ,"Rebecca Rivera","Ismary Riveal", "Rogelio Rodriguez",Linette Bauzo (Front desk)", "Brock" (Beach), "Fernando (Beach)", "Carlos (Beach)" and "Jomar (Beach)" were very helpful, professional, and went above and beyond for the tourist and deserve a great deal of praise for their excellent customer service. Upon witnessing each one of these staff members deal with rude tourist,and I myself experiencing a incident on the beach, the manager Fremiot Santiago was so "Awesome", all maintained professionalism, large smiles and still took great care into pleasing the tourist!
Kudos to you and your staff for making our stay a great one!! Your smiles, professionalism,and genuine care was greatly appreciated, you all are excellent assets to this hotel. I have travel the world and stayed in 5 star hotels and I have "Never" received such superior service from this many staff members. Thank you!!!!
We will definitely be staying at this wonderful hotel again. May you all have a Blessed New Years.

Room Tip: Hands down ...Ocean view
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  • Stayed December 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank Kym B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
2 of 5 bubbles Reviewed December 28, 2012

We chose this hotel because of wonderful experience we had before but reception was not accommodating at all this time even Marriott Platinum member& room less than optimal. We did not feel valued at all as returning guests & would not stay here again

  • Stayed December 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sj2000_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, Guest Relations Manager at La Concha Renaissance San Juan Resort, responded to this review, December 31, 2012
Saludos sj2000_10,

Please accept our most sincere apologies for not meeting your expectations. For us, our repeat guests are more like family due to how much we all get to know each other during the stay. I regret you did not feel this way, for this is something that we really pride ourselves on, creating relationships. As a Marriott Elite member I can assure you that we try our best to accommodate all requests, especially for our platinum members. If we fell short of this, I invite you to give us another opportunity to make it up to you, and I can guarantee that your stay will be exceptional. Please contact me at jcepero@laconcharesort.com if you should decide to give us that opportunity.

At your service,

Jose Cepero
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Concha Renaissance San Juan Resort

Property: La Concha Renaissance San Juan Resort
Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Juan
#2 On the Beach Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Official Description (provided by the hotel):
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance

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