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“Great Stay!” 5 of 5 stars
Review of La Concha Resort: A Renaissance Hotel

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La Concha Resort: A Renaissance Hotel
4.0 of 5 Resort   |   1077 Ashford Avenue, San Juan 00907, Puerto Rico   |  
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My Puerto Rico Experience
Ranked #3 of 44 Hotels in San Juan
Nashville, Tennessee
1 review
“Great Stay!”
5 of 5 stars Reviewed December 5, 2012

My husband and I made a return visit to the La Concha this year. It had been a few years since we stayed there and we knew they had made some changes. We are happy to report that we really enjoyed our stay and especially the help we received from Asier, at the front desk, when we checked in. He recommend that we upgrade our room for a small fee. We were staying by using our Marriott points but had just enough to book a standard room. We upgraded to an ocean front suite with a balcony! It was great advise from Asier and well worth a little extra money on top of our points. He was also very helpful in giving us some great dinning and shopping recommendations for our tour of Ole San Juan. We look forward to visiting La Concha again soon.

Stayed December 2012, traveled as a couple
Helpful?
Thank WherzzTheBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,934 reviews from our community

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West Palm Beach, Florida
1 review
5 of 5 stars Reviewed December 5, 2012

Loved the La Concha resort especially since it is with in walking distance of bars, restaurants and shops. However, what made our trip special was the staff; Rebecca (forgot her last name) and Carlos Alvarez made us feel like long time friends and had excellent advise on where to go. Thanks guys!!!! Oh and if you're at La Concha be sure to get that special hot sauce to put on those sliders.... que rico!! Thanks Carlos for making sure we bought some to take home. Can't wait to go back and continue where we left off... :)

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brankita_Norris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 4, 2012

We stay at the property 11-30-2012 through 12-2. Had a fantastic time. We got there in the afternoon and went by the Solara bar by the pool. The food was great (Never had a bad meal there but the service was even better. Rebecca and Carlos where really the best. Their care of us was exemplary. The hotel also allowed us a late check out on Sunday which was helpful since we were up until 4 AM at the casino the night before. We had an ocean from room for ourselves. I had booked a regular room for our friends. The person at the check in desk placed our guests in a room with a view of the ocean which made their stay memorable as well. I would like to thank the person that checked us in although I forgot his name. Might be Emanuel. It was a bit quick. The gentleman took really good care of us giving me a high floor with a spectacular view. I would definitely stay there again. The folks I mentioned are an asset to the property and operation.

Room Tip: I would get a suite if you can swing it in the new tower (high floor) ocean side but the rooms in th...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mrtnjms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 3, 2012

Great stay at La Concha. Professional managers and friendly staff. Centrally located with-in easy walking distance to bars, restaurants and shopping. The view from the oceanfront upper floor balcony was spectacular. The beach was nice, and the Big waves were fun!! The Resort's Latin sliders were awesome. Puerto Rican foods, along with Pinkys, Buns, Dunkin Donut's, Unos, Starbucks, Wendy's, and Burger King are all available nearby.

Special thanks to Mgr. Orlando Hernandez, Supv. Hector Davila, Great Job Gentlemen.
Thank you to the classy men and women, working the front desk and lobby bar, particularlly Mr. Alejandro Garcia. Thank you to the people who cleaned room 1155 during this time period. GRACIA'S

Room Tip: Less street noise on the upper floors beach side. Off resort restrooms need attention, upscale as we...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Ernestsworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apollo Beach, Florida
Level Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed December 3, 2012

Just came back from a few days in Puerto Rico where I stayed in three different Marriott owned hotels. I have to say that this one really impressed us. The contemporary style was very attractive and sleek. We were allowed to check in early and were automatically upgraded to a pool view. The adult pool was very relaxing and the breath taking views made for some very cool pictures.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PabloD209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 3, 2012 via mobile

We recently stated at this hotel. We are a family of 5. The one bedroom suite was great. Our children enjoyed the hotel pools. The beach was a bit rough but still beautiful. We love the location as it is within walking distance to restaurants and entertainment. The down side? Some staff member were extremely rude. Front office guy refused to start check-in process because my husband was still talking with valet parker and figuring out luggage. But the worst was a security man named Carmelo Matos. He didn't want to let us take a picture of our children in a terrace with ocean views because the area was for 15+. I do need to mention that it was 7:30am, there was no one in the area and we were wearing jeans. We explained to him that we only wanted to have a picture taken and that we would leave as we understand rules. This man raised his voice to us, saying that we needed to leave and learn to read signs. He was so ride and ridiculous that it turned funny. We did take the picture and left. For the future, as a person representing the hospitality industry and the island of Puerto Rico (who desperately need tourists), he should work on courtesy and tell to people who only want to take a picture Ina pool/terrace area that is empty, that "it is not allowed but please, make it quick to avoid any troubles".
I do have to say that the bellman and valet parking staff is THE BEST I have even met. Those guys are helpful and friendly. Tips are well earned.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank APT2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scarborough, Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2012

We are a retired couple from Maine who have always enjoyed PR. This was our first time at La Concha. What a find. Louis Cortes at the front desk was so helpful and welcoming upon our arrival. We were so pleased with our beautiful suite overlooking the ocean. During the week, Frankie, the concierge, gave us so many wonderful dining tips. All of his recommendations were spot on, especially the dinner that we had at Rosa de Triana in Old San Juan. Delicious spanish food in a most charming cave like dining room accompanied by stunning flamenco dancers. The beach attendants were always very helpful with umbrella and towels as was the server who brought us drinks and snacks as we lounged.
Our first night's dinner, Halloween night, was in Voga, and servers were in costume. Very fun! Overall, it was more than we anticipated and we would definitely recommend La Concha as a fun, beautifully landscaped resort with great pools, relaxing hotel where exceptional service is a part of the experience. Thank you Orlando Hernandez and to all of your staff. We will see you again.

Room Tip: We were on the 7th floor of the south tower in a corner suite and it was perfect. Our room was quiet...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank seawitch15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about La Concha Resort: A Renaissance Hotel

Address: 1077 Ashford Avenue, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Juan
#2 On the Beach Hotel in San Juan
#3 Luxury Hotel in San Juan
#3 Romantic Hotel in San Juan
#6 Family Hotel in San Juan
Price Range (Based on Average Rates):
Hotel Class:4 star — La Concha Resort: A Renaissance Hotel 4*
Number of rooms: 483
Official Description (provided by the hotel):
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance

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