My wife and I stayed in an ocean view room for 10 days between March 4 and March 14, 2011. I chose this hotel primarily because of the reviews I read on trip advisor. It is a very nice hotel in an excellent location. The strengths of the hotel include its 4 pools, cleanliness, beach location and atmosphere for making new friends and acquaintances.
The negatives include very slow pool and ocean side bar service as we had to get drinks a number of times ourselves simply because no server came around. (If I were in college I would take a summer job here and make a fortune as the servers appear to be very poorly motivated to sell drinks and thus make tips. I just didn't understand the lack of pool and ocean side service.)
We tried the breakfast buffet our first morning and we didn't come back. Generally, the breafast buffets at Marriott hotels are excellent but this one was lacking in food and good quality. It is definitely not worth 50 dollars for two. However we did have breakfast delivered to our rooms several times and it was all very good and timely delivered.
We had a fantastic dinner at Perlas restaurant which is located in the hotel. I recommend it highly for food quality, ambiance and service. Try and get a table next to the large windows facing the ocean.
The hotel did not have a spa which most 4 star properties offer in resort areas like San Juan. The pop machine on our floor was never filled up the whole time we stayed at the hotel again another loss of revenue for the hotel. We made a couple of trips to Walgreens nearby to stock up on cokes, etc. It was also disappointing that room service ended at 11 pam. I would have expected 24 hour room service but alas, it was not to be.
Housekeeping was difficult to figure out as we had to call several times to get our room cleaned but they always timely responded. Some food was left in the room refrigerator from the previous guests so we just tossed it.
I do recommend ocean view rooms as the view is awesome. I would also get room as high up as possible. Sometimes, particularly on the weekends it can get pretty noisy in the hotel lobby bar. This hotel is the "in place" to be for week end partying. I knew this based upon reading prior reviews so we were prepared for it. We like to have a good time too even though we are in our 50's but some people complained. La Concha is not the kind of hotel I would recommend for a nice quiet get away. It is a happening place which we enjoyed. Most of the guests were in their 20's, 30's and 40's.
I also recommend the "Latin Sliders" for simple bar food. These are a combination of hamburger and pook and are really delicious. We tried a fajita sandwhich however which was not edible.
The hotel is host to several weddings a weekend and as a result some of the pool areas get blocked for the wedding guests which means hotel guests have to find another place to relax. This was somewhat inconvenient but there were enough pools and the beach to accomodate the inconvenience.
All in all we had a terrific time and we would definitely go back to the La Concha. I would give it a minimum 4 star rating which could be easlily improved if the management paid more attention and corrected the deficiencies noted in this post.
- Official Description (provided by the hotel):
- Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance