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All reviews tacos butler service west tower biltmore suite greeted with champagne tequila restaurant replenished daily beautiful hotel puerto rico infinity pool turn down service full length mirror ocean view old san juan five star hotel one bedroom suite the ritz carlton
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Reviewed February 6, 2019

We had a beautiful suite on the 7th floor surrounded by 2 balconies. The ocean view was breathtaking. But unfortunately the AC in the bedroom was not working, resulting in sultry warm temperatures in January and restless nights. We complained twice but in vain. The toilet kept running which was more bothersome due to the wastage of water...It took 2 days to be fixed!
Food was ordinary at Tacos and Tequila and by the poolside. A Don Julio 1942 tequila shot was $55. The whole 750 cc bottle costs $129 plus taxes.That was highway robbery!
Was celebrating a birthday and had requested the butler to book the restaurant 1919 for a good evening celebration. It fell through the cracks and no one bothered to mention if it was done or not. So we went to the Marmalade instead to celebrate...
Will never come back here. People at the door, and at the concierge were very nice and helpful and we have only good things to say about the staff. But have to emphasize that we expected a lot more after paying more than $3000 for 4 nights.

Room tip: Oceanfront suite with 2 balconies are beautiful.
Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank AnanyaKaushik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2019

From the moment we walked in, we had an amazing stay. The staff is UBER helpful and professional. Everything that you could ask for in a hotel experience is what you will find at the Condado Vanderbilt. When you take a look at the amount of money that you will pay, it's a bargain. The pool, restaurants and accommodations are second to none. We typically stay at the Caribe Hilton (which is devastated and closed for renovation), and have now decided to change to the Vanderbilt as our exclusive getaway. I am a physician and my wife is a professional and we were blown away by the level of… EVERYTHING. Can't wait to go back. Also, they have a section that caters to families towards the western tower, and a adults only area at the Eastern tower with the great tequila/taco bar and pool and spa area. Another cool thing is seeing famous people in their relaxed state. Miss universe 2017 was staying at the hotel as was Al Pacino, who was there and shared an elevator ride with us. The whole place is just filled with class. On a side note, DO NOT even think about staying at the Condado Plaza by Hilton. It is riddled with the smell of mold and none of the restaurants or amenities were occupied when we were there. There seems to be no energy and the place just smells horrible. Personnel from FEMA are the only occupants of the hotel other than a few unsuspecting victims

Room tip: All rooms are fantastic
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Dr Ivan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2019 via mobile

Loved my stay at Condado Vanderbilt. The aesthetic of the hotel was exceptional and the view was beautiful. The room was even better! Very nice and clean. The staff was very friendly and helpful. One employee that stood out was Derek Ramirez. From the day we arrived to the pool area he approached us with a warm welcome. He was very helpful throughout the whole stay there. He was very attentive and was available for whatever we needed. He also gave us helpful tips and suggestions on places to visit on the island. Will definitely be going back soon. Highly recommend Condado Vanderbilt as your stay in Puerto Rico.

Date of stay: February 2019
Trip type: Traveled with friends
2  Thank sashaspots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2019

Ladies Getaway @ The Condado Vanderbilt was as fabulous as I thought it would be. We rented a 2 Bedroom Suite and had a beautiful view of both the city and ocean from each balcony. Great in room amenities and the housekeeping staff were wonderful.

Tequila and Tacos had a wonderful menu and drinks (Shrimp and Crispy Fish tacos) were amazing.
Bottomless bubbles at Brunch in the Ola restaurant granted a wonderful afternoon.
Spa service was fantasticl. If you are looking for a stress free girls weekend away from the hustle and bustle of everyday responsibility, come out to Puerto Rico and spend a weekend at The Condado Vanderbilt!.

Room tip: The Corner 2 Bedroom Suite had views of both the city and ocean front.
Date of stay: January 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Aniva77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2019 via mobile

I proposed to my girlfriend in Puerto Rico, and we spent the weekend at Condado Vanderbilt celebrating.

The entire staff was amazing, but the following people were so special in helping make our time amazing:

Hector at Ola
Arnold at the front desk
Robert at concierge
Jorge at valet
Miguel with security

Thank you for going above and beyond to help me and to help make my fiancée feel well taken care of.

Date of stay: February 2019
3  Thank ewatson22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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