My husband and I stayed here for one night before departing on our Southern Caribbean cruise. The hotel is in an amazing location. We easily walked everywhere, and if we had been cruising with Carnival (which we weren't) we could have even walked from the hotel to the cruise terminal.
Check-in was extremely fast and the girl at the desk was very personable and friendly. Our room was very small, but for one night it wasn't a big deal. Complimentary breakfast is nothing special. It is just a small plate with a sample of cheese, croissants, etc.
We had a couple issues during our stay- 1) My pillow was covered in small black hair upon arrival. I took it downstairs and the two men at the desk quickly apologized and brought me a new one. They were very prompt and sincere in their concern over the problem. I told them it really wasn't a huge deal, but they wrote up an incident report anyways. I liked their dedication to customer service. It was truly amazing. 2) The alleyway behind the hotel in extremely loud. My husband and I both woke up several times during the night by what sounded like a large garbage truck emptying bins with numerous glass bottles in them. It was something that was tolerable for a night, but would have been hard to deal with for longer.
Overall I liked the experience and I especially liked the staff, but I will probably be staying elsewhere upon my return to the beautiful Puerto Rico.
- Official Description (provided by the hotel):
- The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more less
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- Also Known As:
- Cervantes Hotel San Juan
- Cervantes San Juan