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“No frills - clean and convenient”

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San Juan Airport Hotel
Ranked #27 of 47 Hotels in San Juan
Reviewed February 4, 2014

Great place to stay the night before an early flight out as it's right in the airport. The room was clean/comfortable and reasonably priced. Bed was comfortable. Not much in the way of restaurants close by. Basic free breakfast. Free do it yourself laundry. Business center is convenient for internet and printing. The front desk is a little hard to find as a renovation is currently taking place. No noise from airport/planes.

  • Stayed: January 2014, traveled with family
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Thank jkp99b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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581 - 587 of 992 reviews

Reviewed January 30, 2014

We basically got what we paid for and what we expected here.

The good:
- Awesome location if you have an early morning flight. We walked out of hotel, straight into security, and then we were off.
- Didn't hear any airplanes
- Good AC, beds were reasonably comfortable
- Free breakfast which was decent

The bad:
- Warn out feel -- broken lamp, horrible shower.
- Thin walls - could clearly hear TV from next room
- Not easy to get to restaurants or beach…need to take a taxi.

I was glad we stayed here, since it made leaving early so easy. But would never choose this place unless I had an early flight.

  • Stayed: January 2014, traveled with friends
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2  Thank dmptravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2014

Like most other posters, we spent the night at the San Juan Airport Hotel between flights. You can't beat the convenience of having the hotel steps away from the airport gate. Was it a 5 Star Hotel? No. However, it was adequate for a less than 12 hour stay. Was it, as is, worth $150? Well, no. However, it saved us cab fare to and from a more expensive hotel as well as a much earlier wake time. The room was small, the floor was sticky, the breakfast was just adequate, & the remote didn't work (the desk kindly told me that was ok - LOL). However, the bathroom was newly remodeled, spotlessly clean and VERY nice with nice toiletries. The point is, this isn't supposed to be a resort hotel. I wasn't concerned with the view or the pool or the spa facilities or the hotel's concierge. I wanted a bed, close to my plane. The hotel gave me exactly that. The hotel on it's own would rate an "average" rating. However, given it's convenience (and that's what I was after) makes it a "very good".

  • Stayed: January 2014, traveled with family
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4  Thank theaddledcowgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2014

From some reviews, I wasn't sure what to expect besides convenience. It's location is great, right off the ticketing area. For a late arrival, though, that area is closed so finding the way was a bit tricky when the signs were misleading. Just go outside and turn left to find the outside entrance. Reception was quick, friendly helpful and easy. The room was smallish but comfortable and clean - certainly adequate for overnight. And quiet, despite being at the airport. Breakfast was typical of most budget hotels and there is a room with computers and a printer. The price was about half of most in-airport hotels - very good value.

  • Stayed: January 2014, traveled as a couple
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1  Thank Dick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014

We stayed at SJ Airport Hotel two nights-our first night in PR and last one.
It is a great hotel if you are after long flight from UK and the only what you want-it is a good ,long sleep. You just walk into the hotel straight from the terminal. Check in was very easy and quick. So within maybe 10 min since we left our seats at the airplane we were at our room!
Our first night we spent in a queen room. It was OK a,but little bit small and basic.But we didn't want anything more,we were tired and need a bed.
Last night we had a king room and it was bigger and much better.Not big difference in price,big difference in comfort.
Breakfast was included. Not great ,plastic cups and plates,very limited choice. For surprise-coffee from coffee machine was very good. I drank double espresso one by one.It was really good! Nice manager of the restaurant.
So- very good airport hotel.

  • Stayed: January 2014, traveled as a couple
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1  Thank Joanna Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2014

If you're looking for beach-side luxury, this isn't it. However, if you have a long journey from Europe or further afield and are flying in late at night and want a hotel actually in the airport, so no need for taxis, this fits the bill. We did email the hotel to advise that we would be arriving late as the 'Check-in by' time is quite early.
Our King room was similar to a traditional business hotel in the UK. Tea and coffee in room but only chemical creamer, no milk. Breakfast was adequate (cereals, breads, boiled eggs, cold meats and cheese); as in many American hotels, all crockery etc was disposable, so paper plates and plastic cutlery - somewhat strange for many Europeans. Useful to have internet in the rooms, though coverage was patchy; it worked in our room but we saw other guests having to go into the corridor to get a signal. Excellent sound proofing and curtains, so we weren't disturbed by the airport.
There is a small gym but we didn't use it or the bar.
And great to be on the airport ready for our onward flight in the morning.

  • Stayed: December 2013, traveled with family
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1  Thank CJD12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

Upon check-in, the hotel could not find our pre-paid reservation for the 2nd room we booked and had us sleep on the floor. They still charged us full price for the 2nd hotel room we never got. They also accused us of stealing a pillow and charged $15. Why would someone ever want to steal a hotel pillow?

  • Stayed: December 2013, traveled with family
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3  Thank jentravelseverywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanJuanAirportHotel, Owner at San Juan Airport Hotel, responded to this reviewResponded January 22, 2014

Dear Jentravelseverywhere,

My name is David T. I'm the owner to the Hotel.

I am writing to you to answer the suppose allegations that we took your money and allowed you to sleep on the floor. It is with great respect that I completely disagree and have confirmed by my team that everything you've stated is FALSE.

First: We have never and will NEVER accept payment for a room and not ISSUE it to the customer. We are EDUCATED professionals... NOT THIEVES! Please look at other people's reviews.

Two: The picture you posted shows a child sleeping on the floor that does NOT belong to this Hotel. I have no idea where that pic was taken, but CLEARLY it wasn't at this Hotel.

Three: It is very unprofessional and rude to state wrongful allegations on Tripadvisor or ANYWHERE. Your comment that you were charged for a pillow means you were in a room. If not, how did you get that pillow...? Please be truthful!

Thanks,

David T.
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 47 Hotels in San Juan
Price Range: $127 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Our Award Winning San Juan Airport Hotel is the only HOTEL located at the Airport just steps from the Airline counters. We have received the Best of the Best Award 3.5 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing & comfortable rooms with complimentary amenities like FREE HOT Breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 100mbs, FREE Laundry, Business Center, a fitness center with everything you need like ellipticals, treadmills, free weights, and more, and SPA Deck Jacuzzi, and an on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. Come stay with us and experience the best Puerto Rico has to offer! ... more   less 
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Also Known As:
Best Western San Juan
San Juan Best Western

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