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San Juan Airport Hotel
Ranked #29 of 47 Hotels in San Juan
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“STOP!”
Reviewed July 15, 2013 via mobile

Do NOT stay here unless you prefer mildew rugs, hard mattresses, poor desk clerk service, broken AC, watery oatmeal for breakfast and a broken coffee machine! The worst hotel I have ever stayed in!!!!!! I HAD to stay here due to my flight being cancelled, NIGHTMARE!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lrankins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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967 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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English first
Connecticut
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 15, 2013

We stayed at this hotel on the 5th of July. Our flight got into San Juan at 1:44 am, so to avoid getting a taxi in the middle of the night we opted to stay at the airport hotel. This was a great choice. Breakfast was included and the walk to the hotel was not bad at all. We arrived at Terminal A and had to walk to Terminal D. Not a far distance from one another at all. The staff was courteous and had our reservation ready for us. We checked in, in a matter of minutes.

The room was tiny, but it was clean. It was was quiet and most of all...it served its purpose.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Monique L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level 6 Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed July 2, 2013 via mobile

Super quiet, clean well-decorated rooms with flatscreens, even a business center where you can print your boarding pass for free. My friend and I had an early flight and staying here made life a lot easier!!! A special thank you to Iris at the Front Desk and the two male staffers who were helpful with our bags. This hotel is clean, secure, and, a pleasure. I was expecting little, and left feeling so glad to discover this spot. It is literally IN the airport itself. Perfect!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RedCarnationReady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 1, 2013

First off, the staff here are very friendly. I received a warm welcome upon check-in and the same reception on check-out. Very good front desk staff.

The room was fine; good air conditioning, adequately furnished and a comfy bed. The noise from the hallway was easily heard, but being at the end of the top floor, it was not too much of a problem. The wi-fi was horrible. Very slow and the connection was unstable. I had to switch between multiple access points to re-establish a connection. The coffee maker in the room stopped working after brewing one cup of coffee.

The room was overpriced for the condition of the hotel. However, you are paying for the convenience of being at the airport, so it is a trade-off. It was very nice to just make a 5 minute walk to the terminal for my 7am flight. If I had a short overnight layover here again, I would probably just stay at this hotel for the ease and convenience. However, if you have the time and/or flight schedule, get a room somewhere else. You will pay less and get a better room.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menomonee Fls
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 27, 2013

What a pleasant surprise for our final night in Puerto Rico. We decided at the last minute to return the rental car and spend the night here before our early a.m. flight. My son enjoyed the outdoor hot tub (I appreciated the little sandy beach replica), we got our laundry done (free), and we had a very tasty and healthy dinner. The continental breakfast opened at 5am, so we were able to grab a substantial bite before heading to the airport, which is literally steps away from the front desk. The room was quiet despite being so close to the runways. Overall, a good experience!

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Junction, Colorado
Level 6 Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 26, 2013

I checked in the evening before an early a.m. flight and was pleasantly surprised. The room was nice and clean and the bed very comfortable. The cable tv selection was poor. The business center and wi-fi internet was very fast. The deck w/hottubs was relaxing and you could watch planes overhead.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dudpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona, United States
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 15, 2013

Just got back from san juan visiting family. This hotel is the Best Western Airport Hotel. We landed after 11:00pm, we had a slight mix up because we booked our room, rental car, and plane tickets in a South West GETAWAY package DEAL. This was a great deal, got the mix up straightened out. Room was Big all have AC , very quiet, people speak broken English, so just go to front desk if you have problems, they speak English. If you smoke, you must go across the street where you park your car in the car lot, this is the only place you can smoke. This airport has armies of security all over. The airport is fairly busy daily. The roads are not in English, so if you do not know Spanish your going to get lost. GPS is recommended for traveling the roads.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Juan Airport Hotel

Property: San Juan Airport Hotel
Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 47 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 
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Also Known As:
Best Western San Juan
San Juan Best Western

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