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“Be Careful at the San Juan Airport Hotel” 4 of 5 bubbles
Review of San Juan Airport Hotel

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San Juan Airport Hotel
Ranked #28 of 46 Hotels in San Juan
Villa, St. Vincent
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Be Careful at the San Juan Airport Hotel”
4 of 5 bubbles Reviewed April 12, 2013

We are in St. Vincent for the winter, and this las year we had to come up to see a doctor in San Juan once a month. We would come up on a wednesday and return on a thursday. Each time we stayed at the San Juan Airport Hotel because it was convenient. Unfortunately this last month (April) the hotel had no record of the reservation we paid Hotels.com to make, so we had to pay for a new reservation. We'll try to get our money back from Hotels.com and tell you how much trouble that was.

The next time we have to go up to San Juan we will email directly to the hotel at reservations@airporthotelpr.com or phone them at 1-787-791-6000

Some of the comments about this hotel are not wonderful, but it is getting better. They are renovating the hotel from the top floor down, so if you are figuring staying for a long period during the next year talk to the desk and get a renovated room. We never stay more than overnight so the rooms have been adequate. The free breakfast is OK if you like oatmeal, but they could use better eggs and biscuits or muffins. It would be nice to have US coffee for the US guests but the expresso is tolerable with extra milk,

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Karlek76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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900 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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lockport, ny
Level Contributor
111 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed April 10, 2013

I booked this hotel for our last night in PR based on the reviews that said it was fine for 1 night. I couldn't disagree more. If people continue to stay "just for one night" the owners will never be motivated to make improvements. The bed linens were old and thin enought to tear. The carpets - deplorable. Everything was dated. There was mold in the shower. When trying to use the business center to check in for our flights the connection was painfully slow and we could not print our boarding passes. When we told the front desk - we received no offer for help - just directions to the USAir terminal :( The breakfast wasn't even worth the elevator ride to the 2nd floor. Why stay for 1 night? That isn't a memory I want of my final night of vacation.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank etmjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Juan hotels

Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

We stayed here for one night, arriving at 1 in the morning. Our room was probably smaller than the stateroom we has on the cruise and the breakfast was less then you get at a
days Inn, especially for the price they charge.
The plus for this place is the location, max 5 min walk from baggage pick up, quit, and the bed was surprisingly comfortable. The room was old but clean, the bathroom as well, so that was a good experience. Going back? Probably for one night.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kentuckygus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charles city ia
Level Contributor
4 reviews
1 of 5 bubbles Reviewed April 8, 2013

We syaat the airport hotel in San Juan Puerto Rico on the night of februart 18th 2013 it was so cold in the rooms that the extra blankets we had wouldnt keep us warm. We tried turning the temp down and the air went off completely then it was to hot. We turned it back on again to cold so we called several times for extra blankets and didnt get any. I had some hand warmers (to dry out wet shoes after rain forest ) we had to sleep with them to stay warm. We are from the upper mid-west USA and are use to the cold but this was to much. The next morning at the motel breakfest everyone was talking about how cold their room was. We already had reservations for the night before we left (feb 26th) we askedif we could cancel the reservations and they said no. When we checked in on the 26th they had us down for three rooms and we had only reserved 2 rooms we only had one other couple with us for the trip. Even our copy of our reservation only had two nights they still charged us for four rooms instead of two. We are still fighting it out with credit card company. I suggest you check with othe motels in the area there are numerous ones that offer shuttle service. Also all the major car rental agencies are right on the airport property and are open 24 hrs. There is also a shuttlel to the car rental area. Even though we had problems at this hotel the rest of our vacantion and hotels were great.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank alamoscouts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed April 1, 2013

the convenience of this hotel absolutely can not be beat. we stayed here as an alternative to spending the night in the airport, and it is 100% perfect for that. (really, would you rather sleep in a bed and have a shower or stay in an airport terminal for the hours of 1am-5am?)
the location was fairly easy to find (not ridiculously easy, but easy enough between the airport signs and assistance from airport staff).
the bed was comfortable (king), the shower and towels were clean, and check-in to the American gates was literally right outside the entrance of the hotel. we had the option to check-in for our flight and check our bags and then go back for breakfast, but due to the lines for security, didn't have time.
overall, i highly recommend this as a quick stay/alternative to spending the night in the terminal.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank da_jm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
126 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed March 31, 2013

Our flight was delay by one hour, we arrived at the airport at 1am. It was a good thing we booked the airport hotel for the night. It was alright but I wouldn't walk on the carpet, it looks like it has not been cleaned for ages! Staff was not friendly or helpful unless you ask them for help. Local call is free provided your telephone works, before you make any call, they require you to give them your credit card #. Breakfast was alright but sparse, boiled egg, hot and cold cereal, no meat. For the price that you have to pay for the night, it could have been better. Like everyone commented, just for the night is alright.

  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
World
Level Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed March 27, 2013

No, it's not the Ritz. And no, you probably wouldn't want to spend your whole vacation here. Chances are you are here for one or two nights - and for that, it is perfectly sufficient.

I stayed for one night after a late flight that was even also delayed by two hours, so I arrived at 3.30am. Boy was I glad I had reserved this because I would have really been in no mood to pick up my rental car and drive to San Juan after that trip (I flew in from Europe and had been up for over 24 hours).

I needed a place to crash and not more and it served the purpose. The location is easily accessible from all terminals (5mins walk from where Jet Blue arrives), the rooms are clean, the bed is fine. I don't understand all the negative comments, I didn't have any issues. Staff wasn't rude (although not overly friendly either, but it really doesn't matter to me), rooms were normal sized and everything was as you'd expect it from a two-star hotel. I didn't eat breakfast, so can't comment on that.

I would stay here again before an early or after a late flight.

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Samaire1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Juan Airport Hotel

Property: San Juan Airport Hotel
Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 46 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 
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Also Known As:
Best Western San Juan
San Juan Best Western

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