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“Fine base for seeing OSJ”

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Hotel Plaza De Armas Old San Juan
Ranked #29 of 47 Hotels in San Juan
Randolph NY
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fine base for seeing OSJ”
Reviewed May 15, 2014

My wife and I stayed one night in early May. The room was very large and had a balcony that overlooked the plaza--great for people-watching and enjoying the street musicians. The building is old but well kept, and the desk staff are very helpful and seem proud to work there.
Small deficiencies: the elevator is small and slow, the room had a drip coffeemaker but no coffee, and the pastry shop in the lobby--plan B for morning coffee--was staffed by only one person who was overwhelmed by the number of patrons. We gave up and set out on foot to find another place for breakfast.

Room Tip: Get a balcony room, but only if you don't mind late-evening music and street sounds.
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  • Stayed May 2014, traveled as a couple
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Helpful?
2 Thank Dan45RandolphNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Toronto, Canada
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 14, 2014

We booked this hotel through points weeks and pre-paid in advance. When we show up (late night), they tell us they have our reservation in their system but they overbooked and there are no rooms available. Instead of taking responsibility or helping us find another hotel, they did nothing. We spent the night in their hotel lobby until our cruise was ready to board as it was late at night, our first time to Puerto Rico and we had no idea where else to go. Very disappointed with this hotel.

  • Stayed May 2014, traveled with family
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Helpful?
5 Thank Wanderer786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Juan hotels

Apollo Beach, Florida
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 14, 2014

We stayed in a room that had a walkout balcony but there was no furniture for sitting on the balcony. I noticed the balcony next to us did have a couple of chairs and a small table. We only stayed one night prior to a cruise so it was no big deal. Only about 3 balcony rooms available at this hotel and the hotel does not guarantee one. It was nice to listen to the music in the Park while standing on the balcony though.

Room Tip: Elevator is an antique and very small so you may want to choose a lower floor and do the stairs if y...
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  • Stayed May 2014, traveled with family
    • Value
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    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Sfalfonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 14, 2014

My wife and I of 36 years finally made a trip to Puerto Rico (together for the first time). With bussiness in Mayaguez, we could only stay in San Juan for one day, so we drove to Old San Juan from Mayaguez and stayed at the Hotel Plaza De Armas in a room with a window overlooking the plaza... definitely offering the old-time charm and cobblestone streets of days gone by. Great location, walked to both El Morro and Cristobal. The hotel staff was "outstanding", everyone was bilingual and very helpful. The stay at the Hotel Plaza De Armas was everything I expected. Next time we're in town, it will be the at the Hotel Plaza De Armas with balcony rooms, a couple of chairs out there, relaxing with a glass of tea watching folks walk by. Definitely stay for more than one day so you can truly experience what The Old San Juan can offer from the Hotel Plaza De Armas.
Forgot to mention... the AC works great :)

Room Tip: I love to people watch... in the future, I will reserve a room with a balcony. From your room, you m...
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  • Stayed May 2014, traveled on business
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Review collected in partnership with this hotel

Helpful?
1 Thank Hector C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poolesville, Maryland
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 13, 2014

This was our third stay at Plaza De Armas; our first under the new management. We love the location and the old-fashioned charm. We always book a balcony room that overlooks the Plaza which is always lively and surrounded by shops and restaurants. The on-site bakery is wonderful and convenient. The hotel staff is attentive, friendly, and helpful. The only, slight downsides is that the rooms could use some updating and a fresh coat of paint. The balcony rooms are quite noisy (but it's because of the location). We don't mind the noise, but if you want a peaceful, quiet night, I'd choose one of their windowless rooms.

Room Tip: We love the balcony rooms that overlook the Plaza, but they are very noisy. If you want a quiet room...
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  • Stayed April 2014, traveled with family
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Review collected in partnership with this hotel

Helpful?
1 Thank MdSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampden, Maine
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2014

Our room at the Plaza de Armas was comfortable but not very fancy- it is an old hotel. That being said, if my wife and I were ever in Old San Juan again, I am sure we would stay there again because the staff was outstanding. Everyone at the front desk we encountered was very friendly, knowledgeable, and bilingual. They spent lots of time with our large party giving us directions and making sure our rooms met our needs.

  • Stayed April 2014, traveled with family
    • Location
    • Service
Helpful?
1 Thank TMM98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, New York
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2014

Stayed in hotel before my cruise. Location was great, i had the afternoon and night to explore San Juan. Hotel staff were very helpful. When you checked out the next day they had an area for your luggage until you were ready to check in to cruise. I will stay in this hotel on my next cruise.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Pagacinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza De Armas Old San Juan

Property: Hotel Plaza De Armas Old San Juan
Address: 202 Calle San Jose | Old San Juan, San Juan 00925-3510, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in San Juan
#14 Family Hotel in San Juan
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Plaza De Armas Old San Juan 2*
Number of rooms: 51
Official Description (provided by the hotel):
Welcome to Hotel Plaza De Armas, located in the colonial district of San Juan, Puerto Rico. Hotel Plaza De Armas is for travelers looking to be in the center of Old San Juan. Hotel Plaza de Armas is a delightfully captivating colonial style hotel in the heart of picturesque Old San Juan, a city as rich in history as it is in culture. The colonial building features its unique and renowned antique elevator true to its history. In every direction you can find world-class shopping, dining and entertainment. Our completely unique location highlights spectacular views of the Plaza De Armas and puts you mere cobblestones away from 16th century Spanish fortresses, fascinating museums and art galleries. The modest standard rooms are windowless, excellent for a good night sleep. Suites overlook the city hall and Plaza de Armas. Hotel Plaza De Armas also offers high-speed Internet access in all common areas of the property. Even though everything is at walking distance, we have a trolley stop right outside our door and a taxi line across from the hotel .We look forward to your stay at Hotel Plaza De Armas! ... more   less 
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Also Known As:
Howard Johnson Plaza De Armas
Howard Johnson San Juan
Howard Johnson Old San Juan
San Juan Howard Johnson

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