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“Old World Comfort” 3 of 5 bubbles
Review of Hotel Plaza De Armas Old San Juan

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Hotel Plaza De Armas Old San Juan
Ranked #25 of 46 Hotels in San Juan
San Antonio, Texas
Level Contributor
139 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Old World Comfort”
3 of 5 bubbles Reviewed June 27, 2013

Great location convenient to all of Old San Juan. Free trolley will take you around or walk. Our room was very humid and one wall was wet so when we told the desk they immediately put us in another room . Staff was very friendly and efficient. Room and bath were very clean. The only thing lacking was a hair dryer and breakfast. No pool.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank YolandaWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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922 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Long Island, Ny
Level Contributor
131 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed June 26, 2013

My stay was brief but I enjoyed the time at Plaza de Armas. A basic hotel that I think has much promise. Had an interior room that is, as they tell you, without windows but when it's so hot and humid as it is this time of year all you want is dark and good air conditioning. My room was perfectly fine — very clean, comfortable, basic bath with shower — with the exception of the wifi, and would have upped my rating to five 'dots' had there been something approaching acceptable internet. It's 2013, folks, it's not that hard to provide a stronger signal, and no one wants to have to go to the lobby for a few moments of connection in the middle of the heat and humidity.

  • Stayed June 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Pointlessly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Vancouver, Canada
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

My partner and I stayed at Hotel Plaza de Armas in February 2013 for two days before our cruise. We arrived late evening and check-in was smooth and efficient. We selected a Suite Queen Bed with Balcony on the 4th floor that looked out onto Plaza de Armas. The room was clean with basic furnishings. The bathroom was of good size. The TV was a bit of a challenge and we needed some help to get it going. Internet signal was weak during the first day due to their system upgrading, but was great after that. The front desk team was pleasant and helpful with restaurant recommendations and excursion booking. Yes, as others mentioned, the elevator is small and slow but it added to the charm. Everything of historical interest was within walking distance. We would stay at Hotel Plaza de Armas again for future cruises out of San Juan.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank CheddarCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 16, 2013

It's been a while since we stayed in Old San Juan, but I had to write a review. I don't have a single bad thing to say about this place. It was clean, affordable, and the staff went out of their way to be helpful. Did I mention the location is about as good as it gets? The only thing that went wrong on our trip was our air conditioning went out in the room, and they immediately helped us move to anoter room. Things happen, it's not their fault. We had no plans for the vacation since we knew nothing about the area. The staff quickly helped us figure out how to spend our time, and they helped us with as much as many of the reservactions as they could. We will be going back, and we wouldn't stay anywhere else!

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 16, 2013

First off, the staff here are AWESOME. They are very friendly and helpful. The manager, Luis, was great and should be very proud of two his employees Yvonne and Ernesto. They were the best. They gave us great directions, maps, and tips. The hotel was very clean. The location is very accommodating for tourist. Everything is very walkable. The area was very safe. I will for sure return. If you visit Old San Juan, STAY HERE! You will love it.

Thanks,
Jacob
Los Angeles, CA

Room Tip: My room was on the third floor, and was nice. I am sure that all the rooms are the same.
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jacob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stillwater, Oklahoma
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

I absolutely loved this hotel! It's location, as others have noted, is superb! It would be hard, even for me, to get lost finding my way back because the hotel is right in the middle of the plaza. The rooms were clean and cozy, and the staff was extremely friendly and helpful! We only stayed for 1 night this time, but we will certainly stay here again on our next adventure to Old San Juan! Most noteworthy was the amazing sleep I got while here! Although the hotel is central to everything, your not staying right above all the clubs and drunken chaos found on some streets, so it's nice and quiet when your ready to turn in for the night! If you are planning a trip to Old San Juan, this is THE place to stay!

Room Tip: There are only a few rooms with balconies, so try to reserve one ahead of time. The view out into th...
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rebecca b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rincon, null, United States
Level Contributor
5 reviews
3 of 5 bubbles Reviewed June 10, 2013

We needed a hotel to stay for 2 nights due to some business we had to do, we had stayed there before when it belonged to howard johnson hotels, rooms are tiny, tv's are old but that doesn't matter since you will be at the hotel for short period of time, what was dreadful is that the A/C unite was damaged and it was turning on and off every 2-3 minutes all night since 'm the type of person that can't deal with noises at sleep, my sleep was awful. Other than that the location is excellent, walking distance to great restaurants and places.

Room Tip: Upgrade to king bed suite.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GustavCQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza De Armas Old San Juan

Property: Hotel Plaza De Armas Old San Juan
Address: 202 Calle San Jose | Old San Juan, San Juan 00925-3510, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in San Juan
#14 Family Hotel in San Juan
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Plaza De Armas Old San Juan 2*
Number of rooms: 51
Official Description (provided by the hotel):
Welcome to Hotel Plaza De Armas, located in the colonial district of San Juan, Puerto Rico. Hotel Plaza De Armas is for travelers looking to be in the center of Old San Juan. Hotel Plaza de Armas is a delightfully captivating colonial style hotel in the heart of picturesque Old San Juan, a city as rich in history as it is in culture. The colonial building features its unique and renowned antique elevator true to its history. In every direction you can find world-class shopping, dining and entertainment. Our completely unique location highlights spectacular views of the Plaza De Armas and puts you mere cobblestones away from 16th century Spanish fortresses, fascinating museums and art galleries. The modest standard rooms are windowless, excellent for a good night sleep. Suites overlook the city hall and Plaza de Armas. Hotel Plaza De Armas also offers high-speed Internet access in all common areas of the property. Even though everything is at walking distance, we have a trolley stop right outside our door and a taxi line across from the hotel .We look forward to your stay at Hotel Plaza De Armas! ... more   less 
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Also Known As:
Howard Johnson Plaza De Armas
Howard Johnson San Juan
Howard Johnson Old San Juan
San Juan Howard Johnson

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