Most waitresses are friendly, as well as some of the waiters but apparently there is a lack of management or standard operations procedures because the restaurant have been open for months and the poor service & confusion still remains. When having lunch there today, they pretended to charge extra for a cup to take the soda that I was having with my meal. I wonder what would be the extra charge if I would have asked for a cup with ice! Therefore I returned the drink and had only coffee with my meal. It shows that they do not have an idea of what are the basic rules of service in a cafeteria.
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