before i begin, let me just mention that i never write reviews. i am not a picky person and all i expect from a budget hotel is for it to be safe and clean. the location is great.. right off of the main strip with plenty of stores, restaurants, hotels and even two government owned public beaches within walking distance. there are so many police officers patrolling the area as well because it is a tourist area but i wouldn't wander off past that area. the room appeared fine upon arrival. it had tile floors rather than carpet and was pretty spacious with a nice flat screen tv. let me just mention also that we were only staying here for one night after our cruise so we just dropped off our bags and went to a beach for the day after checking in. after we returned from the beach, we then started realizing problems with the room. the towels were all stained with fresh stains.... not stains that were just set after being washed. they looked like someone wiped their mouth on them and housekeeping never bothered to wash them. we then inspected the bed because we were nervous now... we found the sheet had food like stains on it as well and tons of hair that wasn't ours since the bed was made and we had just uncovered it. the fitted bed sheet had dirt marks and dried food on it as well as the inside of the comforter. the sheets were extremely wrinkled, which usually i'm not picky about as long as they're clean, but these sheets looked slept on and that's why they were wrinkled not because they cleaned them without ironing them. the pillows had tons of hair and stains as well as a red stain which appeared to be dried blood. we told housekeeping and she said it was cleaned and they didn't forget to wash everything. we asked for new linens which were better but still had fresh stains on some. we realized that their laundry service is either broken or just careless and gave up. we used the one sheet that was clean and slept on it with no pillows and nothing to cover up with because we were do grossed out. also- we had a large family next to us that were probably pretty loud but since the rooms have tile floor, everything echoes and you can hear EVERYTHING. banging doors, talking and whispering. anyway, like i said... i don't like confrontation or bashing anyone but i just didn't want anyone to stay here until they get their act together. it was a miserable night and i've never stayed in a hotel that was so filty. it's a shame because choice hotels are usually great for your money... not this one.
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- Also Known As:
- Comfort Hotel San Juan